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Firefox 4.0b6 crash with Intel graphic driver 8.15.10.2086 [@ igd10umd32.dll@0x280a1 ]

RESOLVED FIXED

Status

()

Core
Graphics
--
critical
RESOLVED FIXED
7 years ago
6 years ago

People

(Reporter: Scoobidiver (away), Unassigned)

Tracking

({crash})

Trunk
x86
Windows 7
crash
Points:
---

Firefox Tracking Flags

(blocking2.0 final+)

Details

(crash signature)

(Reporter)

Description

7 years ago
Build : Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100914 Firefox/4.0b6

It is #202 top crasher in 4.0b6 for the last 2 weeks.

VendorID : 8086 (Intel)
DeviceID : 2042 (GMA 4500M) or 0046 (HD graphics)
Driver version : 8.15.10.2086

One comment says : "my laptop also shut down for a while!"

We must allow D2D feature for recent Intel cards with graphic driver version higher or equal to 8.15.10.2202.

Signature	igd10umd32.dll@0x280a1
UUID	c313a2c5-e092-4c1c-aa9c-0f9462100920
Time 	2010-09-20 11:21:48.558579
Uptime	100258
Install Age	385753 seconds (4.5 days) since version was first installed.
Product	Firefox
Version	4.0b6
Build ID	20100914083612
Branch	2.0
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	GenuineIntel family 6 model 37 stepping 2
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x14
App Notes 	AdapterVendorID: 8086, AdapterDeviceID: 0046

Frame 	Module 	Signature [Expand] 	Source
0 	igd10umd32.dll 	igd10umd32.dll@0x280a1 	
1 	igd10umd32.dll 	igd10umd32.dll@0xb8ad 	
2 	igd10umd32.dll 	igd10umd32.dll@0xc896 	
3 	igd10umd32.dll 	igd10umd32.dll@0xdc58 	
4 	igd10umd32.dll 	igd10umd32.dll@0x35c097 	
5 	igd10umd32.dll 	igd10umd32.dll@0xf733 	
6 	igd10umd32.dll 	igd10umd32.dll@0xfca0 	
7 	igd10umd32.dll 	igd10umd32.dll@0xb564 	
8 	igd10umd32.dll 	igd10umd32.dll@0x3c58 	
9 	d3d10_1core.dll 	d3d10_1core.dll@0x10360 	
10 	d3d10_1core.dll 	d3d10_1core.dll@0x259c5 	
11 	d3d10_1core.dll 	d3d10_1core.dll@0x137f5 	
12 	d3d10_1core.dll 	d3d10_1core.dll@0x1ac1e 	
13 	d3d10_1core.dll 	d3d10_1core.dll@0x137b2 	
14 	d3d10_1core.dll 	d3d10_1core.dll@0x26475 	
15 	d3d10_1core.dll 	d3d10_1core.dll@0x1b489 	
16 	dxgi.dll 	dxgi.dll@0x2223 	

More reports at :
http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=igd10umd32.dll%400x280a1&version=Firefox%3A4.0b6
blocking2.0: --- → ?
(In reply to comment #0)
> Build : Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100914
> Firefox/4.0b6
> 
> It is #202 top crasher in 4.0b6 for the last 2 weeks.
> 
> VendorID : 8086 (Intel)
> DeviceID : 2042 (GMA 4500M) or 0046 (HD graphics)
> Driver version : 8.15.10.2086
> 
> One comment says : "my laptop also shut down for a while!"
> 
> We must allow D2D feature for recent Intel cards with graphic driver version
> higher or equal to 8.15.10.2202.

Do you mean that .2202 fixes this crash?

> http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=igd10umd32.dll%400x280a1&version=Firefox%3A4.0b6

Thanks... I'm just starting to learn to use that tool.
(Reporter)

Comment 2

7 years ago
> Do you mean that .2202 fixes this crash?
even .2189.
I scanned manually a lot of crashes and only .2186 crashes FF.

Chris,
Crash analysis with "App notes" field would be very appreciated :
http://people.mozilla.org/crash_analysis/
OK but in bug 595364 comment 17 we have a D2D crash with version .2189 on the same card. So we can't allow .2189...
Sure.  All Scoobidiver is saying is that this particular crash is fixed in .2189; they clearly have other crashes in that.  :)

Comment 5

7 years ago
sample of 100 reports with signature igd10umd32.dll@0x280a1 from the last 7 days

  67  AdapterVendorID: 8086, AdapterDeviceID: 0046

  21  AdapterVendorID: 8086, AdapterDeviceID: 2a42
      like http://crash-stats.mozilla.com/report/index/9edddf3d-ccbf-4e0d-b224-18f7e2100921

   6  AdapterVendorID: 8086, AdapterDeviceID: 0042
      like http://crash-stats.mozilla.com/report/index/a5636d17-c3dd-408c-adfb-831922100926

   4  AdapterVendorID: 8086, AdapterDeviceID: 2e22
      like http://crash-stats.mozilla.com/report/index/9e113d06-b0a6-4010-b355-edf512100926
All these are from the 4500/HD generation.

0046 = Intel Mobile HD Graphics
2a42 = Mobile 4 Series Chipset Integrated Graphics Controller (it was not even in our list).
0042 = Intel HD graphics
2e22 = Intel G45

We have to blacklist 0046 for now, we just get too many crash reports. Being done in bug 595364.

The question is what to do about the others? If we start blacklisting all Intel graphics on which we get reports of crashes in the UMD driver, we'll end up blacklisting virtually all D2D-capable intel hardware, so we might just as well do that until the driver issues are fixed.
(Reporter)

Comment 7

7 years ago
Benoit,
Please, see the module tab of each crash and search igd10umd32.dll and you will see the driver version
All these 4 cards crash only with graphic driver 8.15.10.2186 as it is written in the bug title.
These cards don't crash with 8.15.10.2182, 8.15.10.2189, 8.15.10.2202.
In the Intel matrix driver, the min driver version for Vista/7 8.15.10.2182 must be replaced by 8.15.10.2202.

0046 must not be blacklisted because we don't have any other crash signature with that deviceID (see bug 595364 comment 34) unless you give us a driver crash id that implicated 0046 and 8.15.10.2202.
Thanks, I didn't realize that.

I have no idea whether that means that 2202 fixes the bug or that users haven't yet updated to 2202, but in the very short term (for beta 7) that doesn't make a difference, either way requiring 2202 will make the crashes disappear for users.
(Reporter)

Updated

7 years ago
Depends on: 595364
http://hg.mozilla.org/mozilla-central/rev/b07c0925efe5

Please confirm that the crash is gone in tomorrow's nightly.
(Reporter)

Comment 10

7 years ago
I tag it as "resolved" and "fixed".
Let's wait to change "resolved" in "verified".
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → FIXED
blocking2.0: ? → final+
(Assignee)

Updated

6 years ago
Crash Signature: [@ igd10umd32.dll@0x280a1 ]
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