ATI video driver crash when watching videos on youtube



8 years ago
3 years ago


(Reporter: thirteen, Unassigned)


Firefox Tracking Flags

(Not tracked)




8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; ru; rv: Gecko/20100914 Firefox/3.6.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; ru; rv: Gecko/20100914 Firefox/3.6.10

The problem comes up when watching videos on youtube or some other site with flash player embedded. The window loses aero effect, my system says that "video driver has crashed and was recovered" and plugin-container process disappears from process list. If I do not restart FF, it is possible to crash my system into BSOD with ATI driver crash.

Reproducible: Sometimes

Steps to Reproduce:
1. Have some pages with youtube videos opened (more than 3)
2. Watch some videos
3. Have a small crash with windows message about the video adapter crash
4. If you want to reproduce large system crash, do not restart firefox and continue to watch videos.
5. Have a good BSOD.
Actual Results:  
Steps 1-3: the screen flickers, loses aero effect, then windows shows diagnostic message about video adapter crash
Steps 4-5: BSOD with ATI driver crash

Software: Win7Pro x64, FF 3.6.10, Adobe Flash 10,1,85,3, ATI Catalyst 10.8
Hardware: HP Pavillion dv6-3040er, Core i7 1.6GHz, ATI Mobility Radeon HD5650, RAM DDR3 4Gb.
You should report this to ATI/AMD, it's a bug in the driver.

moving to plugins/Flash, maybe they can block the driver
Component: General → Flash (Adobe)
Product: Firefox → Plugins
QA Contact: general → adobe-flash

Comment 2

8 years ago
I have this problem as well and to reproduce it is quite easy :
1-Open many youtube videos in many tabs.
2-Open the taskmanager and terminate the firefox process.
3-Open FIrefox again and tell him to restore the session.
4-Enjoy the bluenesso f hte BSOD
If step 4 is not happening feel fre to repeat as many times as necessary step 3 or open even more videos in even more tabs.

My system specs:
Motherboard : MSI P55CD53
CPU: Intel i7 860
RAM : 4 GB DDR3 1333 Mhz
Video Card : Sapphire HD 6970 2GB GDDR5

Everything is updated to its latest version.

Comment 3

3 years ago
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
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