605460 - FF crashes on MapReporter Website of Navteq [@ linux-gate.so@0x416]

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[markusd112]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; de; rv:1.9.2.10) Gecko/20100922 Ubuntu/10.10 (maverick) Firefox/3.6.10
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; de; rv:1.9.2.10) Gecko/20100922 Ubuntu/10.10 (maverick) Firefox/3.6.10

When I try to login to the Mapreporter feature of the Navteq website, FF crashes each time I try to open the page

Reproducible: Always

Steps to Reproduce:
1.visit https://mapreporter.navteq.com/?userType=CONSUMER&language=de
2. login

Actual Results:  
Crash

Expected Results:  
No crash, visible world map to report map errors

Comment 1

[Kevin Brosnan]

Works for me - Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

Please provide a stacktrace or crash id.

You can get a stacktrace by following 
https://wiki.ubuntu.com/MozillaTeam/Bugs#Obtain%20a%20backtrace%20from%20an%20apport%20crash%20report%20%28using%20gdb%29

Or get a crash id by installing Firefox from http://www.mozilla.com , extract the tar.gz file and run the firefox file. Try to reproduce the crash and see if the Mozilla crash reporter catches it. http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter

Comment 2

[markusd112]

Here you can find some of my crash reports that have already been sent:

bp-a6e7168c-eb9f-425c-86c4-d5b0b2101019	19.10.2010	16:47
bp-b1094017-911f-46f8-8599-209d62101019	19.10.2010	16:15
bp-c3931187-4c84-4ddb-bb5b-8d6112101019	19.10.2010	16:04
bp-3ec3dd80-5fac-42d4-9c43-3bf222101019	19.10.2010	16:02

Comment 3

[Kevin Brosnan]

Only the first seems to have been sent. It is 

0 	linux-gate.so 	linux-gate.so@0x416 	
1 	libc-2.12.1.so 	libc-2.12.1.so@0x2de41 	
2 	libc-2.12.1.so 	libc-2.12.1.so@0x238e7 	
3 	libX11.so.6.3.0 	libX11.so.6.3.0@0x41afc 	
4 	libX11.so.6.3.0 	libX11.so.6.3.0@0x42405 	
5 	libX11.so.6.3.0 	libX11.so.6.3.0@0x2aa97 	
6 	libgdk-x11-2.0.so.0.2200.0 	libgdk-x11-2.0.so.0.2200.0@0x53868 	
7 	libglib-2.0.so.0.2600.0 	libglib-2.0.so.0.2600.0@0x40b38 	
8 	libglib-2.0.so.0.2600.0 	libglib-2.0.so.0.2600.0@0x4145d 	
9 	libglib-2.0.so.0.2600.0 	libglib-2.0.so.0.2600.0@0x41847 	
10 	libxul.so 	nsAppShell::ProcessNextNativeEvent 	nsAppShell.cpp:147
11 	libxul.so 	nsBaseAppShell::DoProcessNextNativeEvent 	nsBaseAppShell.cpp:155
12 	libxul.so 	nsBaseAppShell::OnProcessNextEvent 	nsBaseAppShell.cpp:311
13 	libxul.so 	nsThread::ProcessNextEvent 	nsThread.cpp:508
14 	libxul.so 	NS_ProcessNextEvent_P 	nsThreadUtils.cpp:250
15 	libxul.so 	mozilla::ipc::MessagePump::Run 	MessagePump.cpp:142
16 	libxul.so 	MessageLoop::RunInternal 	message_loop.cc:216
17 	libxul.so 	MessageLoop::RunHandler 	message_loop.cc:199
18 	libxul.so 	MessageLoop::Run 	message_loop.cc:173
19 	libxul.so 	nsBaseAppShell::Run 	nsBaseAppShell.cpp:174
20 	libxul.so 	nsAppStartup::Run 	nsAppStartup.cpp:183
21 	libxul.so 	XRE_main 	nsAppRunner.cpp:3483
22 	firefox-bin 	main 	nsBrowserApp.cpp:158
23 	libc-2.12.1.so 	libc-2.12.1.so@0x16ce6 	
24 	firefox-bin 	firefox-bin@0x14f0 	
25 	firefox-bin 	Output 	nsBrowserApp.cpp:77
26 	ld-2.12.1.so 	ld-2.12.1.so@0xeb7f

Comment 4

[Bas Hickendorff]

I found this bug through the referenced bugs on the crash report page. I'm not 100% sure its the same, but with my untrained eye, it looks like it.

It happens every now and then when I close the browser. Not every time, but often enough that I can try to let it happen again if I necessary to help you get you more info. Just let me know.

Some of my crash-id's are:

bp-683e80d9-5c5f-4501-b322-20c9f2110106
bp-a9156292-614a-4323-8eac-706152110103
bp-434abf76-3700-4ecb-864b-8d3c12101204

Comment 5

[Sheila Mooney]

This was the top Linux crash yesterday - 18 crashes. We also see this on Beta12. We should keep an eye on it.

Comment 6

[Karl Tomlinson (:karlt)]

This bug (comment 3) looks like either libX11 or libc calling abort().
Console output may contain a helpful message.

Comment 4 is bug 576933.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to Sheila Mooney from comment #5)
> This was the top Linux crash yesterday - 18 crashes. We also see this on
> Beta12. We should keep an eye on it.

gone ?

Comment 8

[Swarnava Sengupta (:Swarnava)]

cant reproduce on Firefox 11, 12b4,13 and 14

for support please ask question in https://support.mozilla.org/questions/new