606941 - Camino hangs when pressing "Print" in Menu

Status: VERIFIED INVALID

(Camino Graveyard :: Printing, defect)

Description

[Lindsey]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en; rv:1.9.0.19) Gecko/2010081818 Camino/2.0.4 (like Firefox/3.0.19)
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en; rv:1.9.0.19) Gecko/2010081818 Camino/2.0.4 (like Firefox/3.0.19)

Camino hangs with spinning ball when I select "Print from File menu.

Reproducible: Always

Actual Results:  
spinning ball requires force quit

Expected Results:  
Dialog with print options should open

Comment 1

[Lindsey]

Attachment: Activity Monitor Sample of Camino during Crash

Comment 2

[Chris Lawson (gone)]

1) Does this happen no matter what document you're trying to print?
  a) If so, have you tried reinstalling or updating your printer's drivers, and what kind of printer are we talking here?

  b) If not, what specific URL(s) exhibit the problem?

2) Does a clean profile, using Troubleshoot Camino, make any difference? You can download it here: http://pimpmycamino.com/parts/troubleshoot-camino

3) Does a nightly build (2.1a1pre) have the same problem? You can get a nightly here: http://caminobrowser.org/download/releases/nightly/

cl

Comment 3

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Comment on attachment 485715 [details]
Activity Monitor Sample of Camino during Crash

From the sample, it looks like we've left Camino code and are in the OS printing code.

I'm not sure what other applications out there use the Carbon printing code (especially not from a Cocoa application) to suggest in order to see if other applications also have this problem :(

Comment 4

[Lindsey]

1. Crash happens regardless of printer or print to PDF.

2. I have completely removed Camino and all related files and reinstalled clean version with no change

3. Crash happens on any URL.

4. I have installed nightly build with no improvement


(In reply to comment #2)
> 1) Does this happen no matter what document you're trying to print?
>   a) If so, have you tried reinstalling or updating your printer's drivers, and
> what kind of printer are we talking here?
> 
>   b) If not, what specific URL(s) exhibit the problem?
> 
> 2) Does a clean profile, using Troubleshoot Camino, make any difference? You
> can download it here: http://pimpmycamino.com/parts/troubleshoot-camino
> 
> 3) Does a nightly build (2.1a1pre) have the same problem? You can get a nightly
> here: http://caminobrowser.org/download/releases/nightly/
> 
> cl

Comment 5

[Lindsey]

Attachment: Console Crash Reporter Log

This is my system configuration and crash reporter log after latest crash.

Comment 6

[Chris Lawson (gone)]

You missed answering this question:

>   a) If so, have you tried reinstalling or updating your printer's drivers, and what kind of printer are we talking here?

That isn't crashing (or hanging, as Smokey pointed out) in Camino code. It looks like something in your OS or printer drivers is broken.

Comment 7

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Your latest crash log shows that lpstat, a very basic and low-level part of the Mac OS X printing system, is crashing.  This means that there is definitely something wrong with the Mac OS X printing system (or maybe your whole OS).

There are some third-party utilities that claim to be able to fix the printing system; one is http://www.fixamacsoftware.com/software/pt6/ (which has a 7-day free trial).

Based on everything we've seen so far, this isn't a Camino problem; it's a problem at the OS level. :(  If printing system utilities don't fix things, you'll need to try the Apple Support discussions (http://discussions.apple.com/) or formal Apple support.

Closing this INVALID because the problem is not in Camino.

Comment 8

[Lindsey]

Attachment: Camino?Apple Crash Report

This is the more detailed crash report that was sent to Apple

Comment 9

[Lindsey]

I have repaired all print related permissions and reset print services using Print Therapy and Camino crashes persist. I do not get crashes when printing in Safari, Firefox or any other applications-just Camino. With that being said I have difficulty believing this is not a Camino problem. I have uploaded copy of Camino/Apple Crash Report for review.


(In reply to comment #7)
> Your latest crash log shows that lpstat, a very basic and low-level part of the
> Mac OS X printing system, is crashing.  This means that there is definitely
> something wrong with the Mac OS X printing system (or maybe your whole OS).
> 
> There are some third-party utilities that claim to be able to fix the printing
> system; one is http://www.fixamacsoftware.com/software/pt6/ (which has a 7-day
> free trial).
> 
> Based on everything we've seen so far, this isn't a Camino problem; it's a
> problem at the OS level. :(  If printing system utilities don't fix things,
> you'll need to try the Apple Support discussions
> (http://discussions.apple.com/) or formal Apple support.
> 
> Closing this INVALID because the problem is not in Camino.

Comment 10

[Stuart Morgan]

Yes, clearly something at the machine level is horked. The hangs are OS print code trying to read something (possibly a printer config file?), which is beyond our control, and the crash is a completely different process.

I have no explanation for the same thing not happening in Firefox, with which we share essentially all of our print code, but weird low-level OS corruption problems or bugs can be very sensitive to tiny things. The bottom line is that Camino can't possibly have crashed lpstat, so there is clearly something wrong with your machine's print system.

I'm sorry Camino is tickling whatever the problem is, but there's nothing we can reasonably do about this. When a system is damaged, things become very unpredictable.