609888 - 550 error when trying to download the beta 7 Windows candidates

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Kevin Brosnan]

QA is holding a testday for the beta 7 candidates, http://quality.mozilla.org/events/2010/11/03/test-day-friday-november-5-help-us-test-web-apps-in-the-firefox-4-beta/. 

We are having trouble with testers not being able to download the candidate builds, ftp://ftp.mozilla.org/pub/firefox/nightly/4.0b7-candidates/build1/win32/en-US/ yeilds a ftp 550 error and trying the http:// version directs to a wiki.m.o post about how beta 7 is not out yet.

Comment 1

[Armen [:armenzg]]

I have looked at the permissions on ftp and it doesn't differ with beta6 candidates.

I can download the zip file but not the exe file.

Changing component to Server Operations, nobody assigned and raising the importance as this gets on the way for QA to test.

Comment 2

[Shyam Mani [:fox2mike]]

This is caused because of Bug 609790

Comment 3

[Shyam Mani [:fox2mike]]

Comment #2 should have read, probably caused because of.

Still looking into this.

Comment 4

[Shyam Mani [:fox2mike]]

This seems to be by design. I don't think ftp urls were meant to be handed out.

Comment 5

[Armen [:armenzg]]

For now we have managed to provide public facing win32 builds:
http://stage.mozilla.org/pub/mozilla.org/firefox/nightly/4.0b7-candidates/build1/win32/en-US/
that can be reach by the community (we are now out of the hole).

We believe that justdave (or someone else from IT) made the .exe files provided by ftp://ftp.m.o to be 550 intentionally. We will have to figure this out.

I will have to ask drivers to find out from now on what URL to provide for QA testdays.

fox2mike thanks for looking into this!

Comment 6

[Armen [:armenzg]]

(In reply to comment #4)
> This seems to be by design. I don't think ftp urls were meant to be handed out.

If by design, I would like to know more details in case we get asked by QA and/or rel-drivers (if they do).

Comment 7

[Dave Miller [:justdave]]

We typically block the ftp downloads as we lead up to a public release in order to prevent people from linking to ftp.mozilla.org (because it doesn't have the capacity for it).  This is only intended for releases and not candidates.  For candidates, ftp.mozilla.org is the only place to get them so it makes no sense to block it.

It looks like what happened is the last time we had a release, someone tried to get smart with the block rule and put in a wildcard instead of the specific version number. This caused all of the beta downloads to get blocked and not just the most-recently-released version.

I changed the block rule to specifically block Beta 6 again.  It'll need to be changed to Beta 7 when the files get moved to /releases/ for the public release.

Comment 8

[Armen [:armenzg]]

Thanks for the clarification!

Comment 9

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

Thanks for the quick fix. Works fine.