611322 - [D2D] Please block old ATI drivers for Lenovo T400

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[José Jeria]

Build ID:
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8pre) Gecko/20101111 Firefox/4.0b8pre

It was suggested that I should report this bug on the following location: http://blog.mozilla.com/joe/2010/11/10/fx4b7-hwaccel/

I have a Lenovo Thinkpad T400 using the latest drivers that they provide and I am having several issues with HA enabled.

The issues are the following and happens with HA is enabled:
. Firefox periodically hangs and requires to be restarted. Bug 599661
. Display driver crashes and doesn't recover, this is a major dataloss. Bug 
597669.
. UI doesn't repaint correctly since D3D10 was enabled (not reported)

These issues are quite serious and I would therefore recommend to block this driver.

Driver information:
Adapter Description
ATI Mobility Radeon HD 3400 Series

Vendor ID
1002

Device ID
95c4

Adapter RAM
256

Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64

Driver Version
8.641.1.1000

Driver Date
8-24-2009

Comment 1

[José Jeria]

Note that Lenovo does not provide any newer driver than the one mentioned in comment 0

Comment 2

[Joe Drew (not getting mail)]

Because of bug 599661, we should probably just block this device/driver combination.

Comment 3

[José Jeria]

Why was the blocking flag removed? This issue affects every single T400 here in the office.

Comment 4

[Benoit Jacob [:bjacob] (mostly away)]

In bug 597669 comment 19, you pasted an error message that said that your hardware was broken:

*** Hardware malfunction
Call your hardware vendor for support
NMI: Parity check / memory parity error


If that's the case, we don't need to investigate further. Now the fact that you say that every single T400 in your office has the same issue, is worrying. But it could still be that all of them are broken, if they come from the same batch of production.

Comment 5

[José Jeria]

What about bug 599661? That issue is also quite serious and was reported by somebody else.

Comment 6

[José Jeria]

Good news. Lenovo has today released new official graphic drivers:
  Graphics

        Adapter Description
        ATI Mobility Radeon HD 3400 Series

        Vendor ID
        1002

        Device ID
        95c4

        Adapter RAM
        256

        Adapter Drivers
        atiu9p64.dll atiuxp64 atiu9pag atiuxpag atiumdva atiumd6a atitmm64

        Driver Version
        8.752.4.0

        Driver Date

        Direct2D Enabled
        true

        DirectWrite Enabled
        true

      GPU Accelerated Windows
      1/1 Direct3D 10


Upgrading the driver has solved all the issues mentioned in comment 0.

:)

This still means that this bug is valid though, since it causes dataloss for the old driver.

Comment 7

[Joe Drew (not getting mail)]

We should definitely blocklist the older drivers on this card.

Comment 8

[Scoobidiver (away)]

bug 623338 creates a min ATI driver version: 8.741.0.0