613488 - Can't log into Verizon Wireless

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[JJ]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.5.5 NET_mmhpset GTB7.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.5.5 NET_mmhpset GTB7.1

Anytime I go to https://login.verizonwireless.com/amserver/UI/Login and try to log in I am simply returned to that same login page. I've been able to log in for years in the past but suddenly Firefox refuses to let me log in. I have cleared the cache. cookies are enabled and have been totally removed and restored. I have NO problem doing the login with IE so I know it's Firefox issue.

Reproducible: Always

Steps to Reproduce:
1. go to https://login.verizonwireless.com/amserver/UI/Login
2.try to log in
3. become frustrated
Actual Results:  
Nothing happens. I stay on the login page and go no where!

Expected Results:  
be taken to 'my verizon' home page just as I always have been.

Comment 1

[Matthias Versen [:Matti]]

I'm sorry but we are not the support and we can't help you with such issues.
Please use http://support.mozilla.com

a few things that you should try :
- a stupid addon seems to have modified your useragent string. Please open about:config (enter as URL), enter "extra" in the top filter bar, right click on the entry general.useragent.extra.firefox and select reset.
- clear the cookies
- try http://support.mozilla.com/en-US/kb/Safe+Mode
- try a creating a new profile http://support.mozilla.com/en-US/kb/Managing+profiles

Please contact the guys at the support if you need further help