618380 - Truly awful upgrade experience

Status: RESOLVED WORKSFORME

(Cloud Services Graveyard :: Firefox Home, defect)

Description

[Zandr Milewski [:zandr]]

Sorry, this is one of those narrative bugs we all hate, but there are a ton of problems here.

Deleted FxHome from my phone.

* Downloaded latest FxHome and Minefield nightly.
* Launched FxHome.
* Tapped "I Have A Sync Account"
* Got the Cannot Connect to Sync error
* Hit try again, worked this time.
* Pondered what was meant by Sync options, eventually figured out that meant 
  Preferences->Sync
* Got frustrated that 'Add a device' was not present in the Manage Account 
  dropdown, eventually found it hiding in the corner.
* Starting to enter the passcode threw a master password prompt.
* Entered the Passcode in Minefield
* Got "Please Try Again" in Minefield
* Started re-entering the code, and got "Cannot Setup Sync" on the phone.
* Hit Try Again on the phone, which produced a new code
* Entered said new code in Minefield
* Got a "You must upgrade sync on your desktop" error on the phone.
* Realized this meant that the new nightly had never synced, likely because it 
  was blocked by master password.
* Did a Sync Now on Minefield (and observed that indeed the Tools menu stays 
  blue while sync is running)
* Watched about:sync-log to make sure sync completed normally.
* Hit refresh on the phone, and watched the download chug along, taking the 
  tens of seconds expected for an initial download of a dozen tabs, a hundred 
  or so bookmarks, and 2000 history records.

End result on the phone:
Tabs: 0
Bookmarks: 0
History: 0

Seemed to work OK when I signed out and back in, after a few retries in the PAKE dance.

Comment 1

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Zander, what type of device are you on? And what OS version?

Is it possible to connect it to Xcode and grab it's Console Log?

(I just committed a change that will likely fix the 'Cannot Connect to Sync' error during JPAKE. See https://bugzilla.mozilla.org/show_bug.cgi?id=618375)

Comment 2

[Zandr Milewski [:zandr]]

(In reply to comment #1)
> Zander, what type of device are you on? And what OS version?

iPhone4, 4.2.1

> Is it possible to connect it to Xcode and grab it's Console Log?

...Maybe, I just deleted the app before installing:

> (I just committed a change that will likely fix the 'Cannot Connect to Sync'
> error during JPAKE. See https://bugzilla.mozilla.org/show_bug.cgi?id=618375)

Comment 3

[Zandr Milewski [:zandr]]

Improvements in JPAKE reliability, and releasing 1.1 and 4.0b8 seem to have fixed these issue. On to new bugs!