62138 - barclays.co.uk - bank blocking Moz/N6?

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English Other, defect, P3)

Description

[ekrock's old account (dead)]

User report suggests that this bank needs to be evangelized to support Moz/N6
user agent strings:

Operating System: 	Other  windows me
Language: 		English
Issue Summary: 		unable to open secure sites.
Component: 		PageLayout
Doing What: 		Browing web pages
Severity: 		Other  happens always.
Can Reproduce: 		Always
Try this URL: 		http://ibank.barclays.co.uk Issue Detail:
When I open the web page, then login, then click
personal, I get a message saying (You have
requested a secure document etc).When I click OK I
get a message saying  (Site could not be found.
please check the name and try again). This is
happening consistently, even with other secure web
sites, but not happining when I use IE5.5 browser.

Comment 1

[HJ]

Used build: 2000120504 on WinnNT4 Sp6b

I got this message, after 1 minute or more! With PSM
The connection was refused when attempting to contact
ibank.barclays.co.uk

Seems to work well on all other browsers!

Comment 2

[Blake Ross]

Reassigning evangelism bugs to [e-mail].

Comment 3

[Doron Rosenberg (IBM)]

this seems to be working, but don;t have an account to test on..

Comment 4

[Bob Clary [:bc] (inactive)]

Can someone with an account turn off TLS and see if that resolvs the issue?

Comment 5

[Bob Clary [:bc] (inactive)]

-> Intl Team

Comment 6

[z-aillon.c-obsolete2]

Moving to new component "West Europe".  European component is being removed. 
See bug 95808 for details.

Comment 7

[Kai Lahmann (is there, where MNG is)]

nobody interested in this... the reporter's Account is marked as dead, so what now?

Comment 8

[Doron Rosenberg (IBM)]

over to me.  Have a contact inside barclay.

Comment 9

[Michael Gabriel]

its slow, but i can get to
https://ibank.barclays.co.uk/fp/1_2l/online/1,12900,logon,00.html with
2002101708 trunk win2k

Comment 10

[Edward Betts]

This site times out for me, but if I run a socks proxy server and connect
through that it works fine. I did not think it was a mozilla problem, but since
other people have experienced the same I guess it is. I am running mozilla on
Debian GNU/Linux I think this is a CVS snapshot from the 1.2 branch on 2002-10-28.

Comment 11

[Kai Lahmann (is there, where MNG is)]

page loads, but withot any images!

Comment 12

[Pascal Chevrel:pascalc]

The page looks ok to me but I only browsed the demo pages since I don't have an
account

Comment 13

[Arnout Vandecappelle]

I have the same thing with my bank http://cbbehb4.cd.citibank.be and also with
the Barclays site.  I've turned off TLS and am running Mozilla/5.0 (X11; U;
Linux i686; en-US; rv:1.2.1) Gecko/20021130

I've looked around the bug reports.  It seems that the secure web server is
actually the problem (although I don't consider this proven since there seems to
be a whole range of web servers (Netscape, MS, IBM) showing this problem).  The
indicated solution was to turn off TLS, but this hasn't worked for me.

If it's _really_ an issue with the bank's web server, I'm willing to send a
Dutch translation of the Tech Letter.

Comment 14

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 15

[PikeUK]

This site has worked perfectly for me since I switched to Phoenix/Firebird in
late 2002. I've never noticed any difference between the two browsers on the
Barclays IBank site, so I assume this bug has long been fixed?

Comment 16

[Matthias Versen [:Matti]]

-> fixed via comment #15