623341 - Provide localized canned responses for AoA

Status: VERIFIED FIXED

(support.mozilla.org :: Army of Awesome, task, P1)

Description

[Paul Craciunoiu [:paulc]]

Localized versions of the AoA page should be able to see canned responses in their locale.

We should consider what the behavior is when no canned responses are available for that locale. Show English responses? Show nothing?

Comment 1

[Kadir Topal [:atopal]]

Not sure if English would be really helpful, maybe a link to a page that explains how you can help out by translating those strings. Or we only open localized versions of AoA for locales that ask for it.

Comment 2

[James Socol [:jsocol, :james]]

(In reply to comment #1)
> Or we only open
> localized versions of AoA for locales that ask for it.

We don't really have a way of preventing people from using it in any locale. Even if you go to /fr/army-of-awesome right now, you'll just get the English main content and localized header/footer/sidebar.

But we don't have to publicize it to people in locales that aren't well supported.

Comment 3

[Kadir Topal [:atopal]]

Since we will only show tweets in a certain locale, please provide an empty box if ther are no localized snippets, and a text on top where you'd normally see snippets, that says something like:

We provide English snippets for the top topics coming up on Twitter [here]. You can either localize them and add them here, or add your own snippets. Contact Kadir Topal for more info: atopal at mozilla dot com

CC'ing Michael for better copy.

Comment 4

[William Reynolds [:williamr]]

Kadir, great idea to show a message in that case.

(In reply to comment #3)
> We provide English snippets for the top topics coming up on Twitter [here]. You
> can either localize them and add them here, or add your own snippets. Contact
> Kadir Topal for more info: atopal at mozilla dot com

Please refer to the snippets as "signposts" or "signpost messages". That's the official name for them, even though we often refer to them as snippets or canned messages frequently.

Comment 5

[Kadir Topal [:atopal]]

William, sorry, Michael is usualy our copy magician. But for AoA, can you provide the actual wording?

Comment 6

[William Reynolds [:williamr]]

Michael, you're certainly welcome to add your magic to this copy. Here's my try at it:

We have created [signpost messages] for easily replying to top Firefox topics on Twitter. If you would like to localize these messages so they appear here, contact Kadir Topal for more info: atopal at mozilla dot com

[signpost messages] links to https://wiki.mozilla.org/Army_of_Awesome/Signposts

Comment 7

[Paul Craciunoiu [:paulc]]

This may or may not influence the wording: the locale-specific signposts could be entirely different (if they have different common problems). So "localize these messages" might be better phrased as e.g. "provide messages specific to your locale"

Comment 8

[William Reynolds [:williamr]]

(In reply to comment #7)
> So "localize these messages" might be better phrased as e.g. "provide 
> messages specific to your locale"

Great point, agreed. Updated draft copy:

We have created [signpost messages] for easily replying to top Firefox topics
on Twitter. If you would like to have messages for your locale that appear here,
contact Kadir Topal for more info: atopal at mozilla dot com

Comment 9

[Kadir Topal [:atopal]]

Hey, that sounds great! I would just change 'locale' to 'language' to avoid the jargon.

Comment 10

[William Reynolds [:williamr]]

New iteration:

We have created [signpost messages] for easily replying to top Firefox topics
on Twitter. If you would like to have messages for your language appear
here, contact Kadir Topal for more info: atopal at mozilla dot com

[signpost messages] links to https://wiki.mozilla.org/Army_of_Awesome/Signposts

Comment 11

[Kadir Topal [:atopal]]

Perfect, thanks William!

Comment 12

[Paul Craciunoiu [:paulc]]

This is in place, woot!

https://github.com/jsocol/kitsune/commit/8f57f629fbec62c673eb37262eede341562e0a33

Test by creating responses and categories, in different locales, from the admin.

Comment 13

[Rebecca Billings [:rbillings]]

Verified locale signposts message and links to Topal's email address & signposts article. Also able to add responses/categories in the admin.