Closed Bug 624120 Opened 15 years ago Closed 15 years ago

Sync encountered an error while connecting: Server incorrectly configured. Please try again.

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED DUPLICATE of bug 619162

People

(Reporter: sunveer, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b8) Gecko/20100101 Firefox/4.0b8 Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b8) Gecko/20100101 Firefox/4.0b8 Everytime when I open firefox the message "Sync encountered an error while connecting: Server incorrectly configured. Please try again. " is displayed in the below of the browser. And when I click on Preferences and click on Connect it connects to the server. Reproducible: Always Steps to Reproduce: 1.Open Fiefox 2.Sync encountered an error while connecting: Server incorrectly configured. Please try again. 3.Click on connect. It connects to the server.
Please attach the log from about:sync-log
Component: General → Firefox Sync: Backend
Product: Firefox → Mozilla Services
QA Contact: general → sync-backend
Yes, please turn on logging (go to about:config and set services.sync.log.appender.debugLog.enabled to true), then restart, sync again, and attach the output of about:sync-log. Thanks!
LOG: 2011-01-09 15:48:14 Service.Main INFO Loading Weave @weave_version@ 2011-01-09 15:48:14 Engine.Bookmarks DEBUG Engine initialized 2011-01-09 15:48:14 Engine.Forms DEBUG Engine initialized 2011-01-09 15:48:14 Engine.History DEBUG Engine initialized 2011-01-09 15:48:14 Engine.Passwords DEBUG Engine initialized 2011-01-09 15:48:14 Engine.Prefs DEBUG Engine initialized 2011-01-09 15:48:14 Engine.Tabs DEBUG Engine initialized 2011-01-09 15:48:14 Engine.Tabs DEBUG Resetting tabs last sync time 2011-01-09 15:48:14 Service.Main INFO Mozilla/5.0 (Windows NT 5.1; rv:2.0b8) Gecko/20100101 Firefox/4.0b8 2011-01-09 15:48:14 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync455.services.mozilla.com/1.0/opnoyn3nsmcjw34k36fqupndrsrflsgm/ 2011-01-09 15:48:19 Service.Main INFO Logging in user opnoyn3nsmcjw34k36fqupndrsrflsgm 2011-01-09 15:48:22 Net.Resource DEBUG GET cached: 0 2011-01-09 15:48:22 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available 2011-01-09 15:48:22 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 87 sec. 2011-01-09 15:49:48 Service.Main INFO Logging in user opnoyn3nsmcjw34k36fqupndrsrflsgm 2011-01-09 15:49:50 Net.Resource DEBUG GET success 200 https://phx-sync455.services.mozilla.com/1.0/opnoyn3nsmcjw34k36fqupndrsrflsgm/info/collections 2011-01-09 15:49:50 Service.Main DEBUG Fetching global metadata record 2011-01-09 15:49:51 Net.Resource DEBUG GET cached: 0 2011-01-09 15:49:51 Service.Main DEBUG verifyLogin failed: meta.payload is undefined JS Stack trace: WeaveSvc__remoteSetup()@service.js:1229 < ()@service.js:841 < WrappedNotify()@util.js:147 < verifyLogin()@service.js:807 < ()@service.js:1049 < WrappedNotify()@util.js:147 < WrappedLock()@util.js:119 < WrappedCatch()@util.js:97 < WeaveSvc_login()@service.js:1025 < _autoConnect()@service.js:1003 < ([object Object])@service.js:1011 < notify([object XPCWrappedNative_NoHelper])@util.js:1126 2011-01-09 15:49:51 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 2011-01-09 15:49:51 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 158 sec.
I changed my Sync Key but still it's same.
Thanks for the logs! You're running into bug 619162. This will be fixed in Firefox 4.0b9.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
Component: Firefox Sync: Backend → Sync
Product: Cloud Services → Firefox
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