625781 - Sending email with SMTP Auth fails due to missing Auth::SASL dependencies

Status: UNCONFIRMED

(Bugzilla :: Installation & Upgrading, defect)

Description

[Frankie]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.10 (KHTML, like Gecko) Chrome/8.0.552.224 Safari/534.10
Build Identifier: 

Software error:

No SASL mechanism found
 at C:/Perl/site/lib/Authen/SASL.pm line 75

I am using Exchange 2007. I do not know to fix this.

Reproducible: Always

Steps to Reproduce:
1. Create Bug
2. Send bug details to users
3. Error

Comment 1

[Max Kanat-Alexander]

This is really a support question, but we should probably modify checksetup to make it clearer how to deal with this, since it happens so often.

What version of Bugzilla are you using, and how did you install Authen::SASL?

Comment 2

[Frédéric Buclin]

Could someone explain what the problem is? I never heard about it.

Comment 3

[Max Kanat-Alexander]

The problem is that many of Authen::SASL's dependencies are optional. They enable different forms of SMTP Auth. Sometimes servers require a particular form of SMTP Auth. When that form doesn't have its required module installed, Authen::SASL dies with the cryptic error from comment 0.

install-module is supposed to install all optional dependencies, as of 3.6 or 4.0 (I forget which one), so that's why I want to know how the reporter installed Authen::SASL and what version of Bugzilla he's using.

Comment 5

[Ky-Anh]

From what can be gathered from my debugged installation, this problem probably happens just on Windows.

1. Net::SMTP determines the supported authentication from the server and calls on Authen::SASL for the authenticated connection. Net::SMTP dies around line 146, since Authen::SASL croaks in client_new  

my $client = $sasl->client_new('smtp', ${*$self}{'net_smtp_host'}, 0);


Authen::SASL attempts to try 3 versions ::XS, ::Cyprus and ::Perl

On my Windows system, only Perl exists, and the requested mechanism NTLM is missing *shocked*

Resolution: ppm/cpan Authen::SASL::Perl::NTLM 

Would be nice if Authen::SASL::Perl can be fixed to say more clearly and accurately, "Module for NTLM mechanism not found. Have you installed .."

Hope this helps. Good work, guys. Much appreciative.