626073 - Will not load album at T-Mobile website

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Larry]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

I am unable to access my Album on the T-Mobile website.  I click on Manage Photos and it just stalls and never loads.  I am able to access the page using Internet Explorer.  T-Mobile suggests recent updates are causing this problem. Something about encrypted sites and your servers was suggested.

Reproducible: Always

Steps to Reproduce:
1.Click on highlighted link
2.wait while loading animation spirals on and on for several minutes.
3. Give up.
Actual Results:  
loading animation spirals on and on

Expected Results:  
Expected results would be that I actually am able to access the Album feature and view my photos.

Comment 1

[aravindm]

Please try if it works fine in safe mode or try by creating a new profile. 
https://support.mozilla.com/en-US/kb/Safe+Mode
https://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile.

Comment 2

[Larry]

I have tried the Safe Mode option and it did not change the result (stalling/not loading).  Although I did receive a security warning that "this site does not identify itself" when I went to the site.

Comment 3

[Tim (fmdeveloper)]

Reporter -> Are you still experiencing this issue with the latest version of Firefox 5? Does the issue occur with the latest nightly? http://nightly.mozilla.org/

Comment 4

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question