Will not load album at T-Mobile website

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Larry, Unassigned)

Tracking

3.6 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

I am unable to access my Album on the T-Mobile website.  I click on Manage Photos and it just stalls and never loads.  I am able to access the page using Internet Explorer.  T-Mobile suggests recent updates are causing this problem. Something about encrypted sites and your servers was suggested.

Reproducible: Always

Steps to Reproduce:
1.Click on highlighted link
2.wait while loading animation spirals on and on for several minutes.
3. Give up.
Actual Results:  
loading animation spirals on and on

Expected Results:  
Expected results would be that I actually am able to access the Album feature and view my photos.

Updated

8 years ago
Version: unspecified → 3.6 Branch

Comment 1

8 years ago
Please try if it works fine in safe mode or try by creating a new profile. 
https://support.mozilla.com/en-US/kb/Safe+Mode
https://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile.
(Reporter)

Comment 2

7 years ago
I have tried the Safe Mode option and it did not change the result (stalling/not loading).  Although I did receive a security warning that "this site does not identify itself" when I went to the site.

Comment 3

7 years ago
Reporter -> Are you still experiencing this issue with the latest version of Firefox 5? Does the issue occur with the latest nightly? http://nightly.mozilla.org/

Comment 4

7 years ago
Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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