629623 - Consistent crash [@ atioglxx.dll@0x597e7] when opening above URL, even in safe mode and/or hardware acceleration disabled

Status: RESOLVED FIXED

(Core :: Graphics, defect)

Description

[Tom Chiverton]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; CMDTDF; .NET4.0C; AskTB5.6)
Build Identifier: 4.0b10

 

Reproducible: Always

Steps to Reproduce:
1. Visit url
2. Report crash

Comment 1

[aravindm]

Please post the crash ID from about:crashes
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[juan becerra [:juanb]]

Tom, I'm not able to reproduce the problem with the information you provided. See if you have any crash IDs in about:crashes as Aravind commented.

Comment 3

[Tom Chiverton]

https://crash-stats.mozilla.com/report/index/bp-04c8e344-bcd3-4cc6-8a1f-7629e2110128 and https://crash-stats.mozilla.com/report/index/bp-22a13f58-abd6-4a3f-bd5a-3058b2110128

There are a few more, but seem the same to me.

Comment 4

[Tom Chiverton]

And here is it still happening just now (I noticed there were some minor updates to the TMP plugin) : https://crash-stats.mozilla.com/report/index/bp-4826e8e1-ae73-4355-9f03-12e332110131

Comment 5

[Tom Chiverton]

Crash in same DLL from http://police.uk : https://crash-stats.mozilla.com/report/index/bp-3a6f2298-8fea-4323-b74c-bc1c32110201

I'm using the latest ATI and NVidia (I have two cards) drivers for my O/S.

Comment 6

[Tim (fmdeveloper)]

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Does the issue occur with the latest nightly? http://nightly.mozilla.org/

Comment 7

[Tom Chiverton]

I've mentioned already even safe mode fails to prevent the crash.

New, empty profile in the current beta Still fails : https://crash-stats.mozilla.com/report/index/bp-597f66e3-5cf5-4d03-89f0-ddef62110207

New profile in latest nightly also fails : https://crash-stats.mozilla.com/report/pending/c1663793-0bd5-47ed-acb5-f244b2110207

Comment 8

[timeless]

Mozilla Crash Reports

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Firefox 4.0b10 Crash Report [@ atioglxx.dll@0x597e7 ]
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ID: 597f66e3-5cf5-4d03-89f0-ddef62110207
Signature: atioglxx.dll@0x597e7

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Signature	atioglxx.dll@0x597e7
UUID	597f66e3-5cf5-4d03-89f0-ddef62110207
Time 	2011-02-07 01:12:56.855062
Uptime	27
Last Crash	204 seconds (3.4 minutes) before submission
Install Age	1025208 seconds (1.7 weeks) since version was first installed.
Product	Firefox
Version	4.0b10
Build ID	20110121161358
Branch	2.0
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	AuthenticAMD family 16 model 5 stepping 2
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x4244527
User Comments	
App Notes 	AdapterVendorID: 1002, AdapterDeviceID: 954f, AdapterDriverVersion: 8.812.0.0
Processor Notes 	
EMCheckCompatibility	False
Bugzilla - Report this Crash
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	atioglxx.dll 	atioglxx.dll@0x597e7 	
1 	atioglxx.dll 	atioglxx.dll@0x64ee8 	
2 	opengl32.dll 	wglCreateContext 	
3 	xul.dll 	mozilla::gl::CreatePBufferOffscreenContext 	gfx/thebes/GLContextProviderWGL.cpp:549
4 	xul.dll 	mozilla::gl::GLContextProviderWGL::CreateOffscreen 	gfx/thebes/GLContextProviderWGL.cpp:615
5 	xul.dll 	mozilla::WebGLContext::SetDimensions 	content/canvas/src/WebGLContext.cpp:464
6 	xul.dll 	nsHTMLCanvasElement::UpdateContext 	content/html/content/src/nsHTMLCanvasElement.cpp:611
7 	xul.dll 	nsHTMLCanvasElement::GetContext 	content/html/content/src/nsHTMLCanvasElement.cpp:534
8 	xul.dll 	nsIDOMHTMLCanvasElement_GetContext 	obj-firefox/js/src/xpconnect/src/dom_quickstubs.cpp:20390
9 	mozjs.dll 	CallCompiler::generateNativeStub 	js/src/methodjit/MonoIC.cpp:666
10 	mozjs.dll 	js::mjit::ic::NativeCall 	js/src/methodjit/MonoIC.cpp:873
11 		@0x923a4b5 	
12 	mozjs.dll 	js::mjit::EnterMethodJIT 	js/src/methodjit/MethodJIT.cpp:748
13 	mozjs.dll 	CheckStackAndEnterMethodJIT 	js/src/methodjit/MethodJIT.cpp:774
14 	mozjs.dll 	js::mjit::JaegerShot 	js/src/methodjit/MethodJIT.cpp:791
15 	mozjs.dll 	js::RunScript 	js/src/jsinterp.cpp:654
16 	mozjs.dll 	js::Execute 	js/src/jsinterp.cpp:1023
17 	mozjs.dll 	JS_EvaluateUCScriptForPrincipals 	js/src/jsapi.cpp:4930
18 	mozjs.dll 	JS_EvaluateUCScriptForPrincipalsVersion 	js/src/jsapi.cpp:4906
19 	xul.dll 	nsJSContext::EvaluateString 	dom/base/nsJSEnvironment.cpp:1551

Comment 9

[Tom Chiverton]

Still occurs in 4.0b11. The top two frames are the same, so I've not bothered with a new profile or anything : https://crash-stats.mozilla.com/report/index/bp-4879d518-ee44-494c-b9b6-8577a2110209

At what point does the question of black listing the ATI driver (like non-NVIDA on Linux) crop up ?

Comment 10

[Benoit Jacob [:bjacob] (mostly away)]

It's even funnier than that: in current nightlies (b12pre) we should now have ANGLE working out of the box, so that OpenGL drivers are not used at all anymore on Windows.

Let me know if this crash still happens on current nightlies. If yes, paste here the graphics section in about:support.

Comment 11

[Tom Chiverton]

A fresh install of the nightly Minefield works fine.

If I might add, it seems a bit late in the day to be doing such a major change...

Comment 12

[Benoit Jacob [:bjacob] (mostly away)]

We've been using ANGLE for a long time, but were relying on beta users to install the DirectX SDK runtime manually. The only recent change is that we're now shipping the relevant bits of DirectX SDK runtime.