632599 - Crash incidents return 500 Internal Server Error

Status: VERIFIED FIXED

(Socorro :: General, task)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot

STR:

1. Click on any stacktrace/signature, such as https://crash-stats.stage.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=GraphWalker%3CscanVisitor%3E%3A%3ADoWalk%28nsDeque%26%29&version=Firefox%3A4.0b8
2. Now, under the "Date" column, click on any incident

Actual:

[15:53:55.038] GET https://crash-stats.stage.mozilla.com/report/index/74126f21-61df-4f2b-add2-5c24e2110205 [HTTP/1.1 500 Internal Server Error 2980ms]

"Error

Something bad happened. It's not you, it's me.

Please submit a Bugzilla ticket describing what happened, and please include the URL for this page."

Comment 1

[Laura Thomson :laura]

Jabba, can you pull the Kohana logs and then reassign this to Ryan or myself?

Comment 2

[Laura Thomson :laura]

Apprently we have access to Kohana logs.

Comment 3

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

There is nothing in the Kohana logs on stage for this error.

Are any crash reports accessible on stage?   I haven't found any yet.

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #3)
> There is nothing in the Kohana logs on stage for this error.
> 
> Are any crash reports accessible on stage?   I haven't found any yet.

I haven't found one that works, no :-(

Comment 5

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

I can't dig into this until we get bug 630948 resolved.

Comment 7

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

After committing bug 635097 I noticed a couple errors in the log that may be causing this issue:

2011-02-17 17:45:18 -08:00 --- error: [5xx Error] File: application/models/common.php; Line: 333; Message: Undefined index:  reason

Committing a fix.  Displaying now on stage per:

https://crash-stats.stage.mozilla.com/report/index/a19e24a4-84db-40f9-a4a4-866e12110216

==

Sending        application/models/common.php
Transmitting file data .
Committed revision 2939.

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

Thx, Ryan; also verified on https://crash-stats.stage.mozilla.com/report/index/63f6051c-5e14-4bd0-8500-d22552110217.