Closed
Bug 633446
Opened 13 years ago
Closed 13 years ago
Crash [@ ntdll.dll@0x9a0fc ][@ntdll.dll@0x9c7bd] mainly with Norton IPS 2.0
Categories
(Firefox :: Extension Compatibility, defect)
Tracking
()
RESOLVED
WORKSFORME
Tracking | Status | |
---|---|---|
blocking1.9.2 | --- | - |
People
(Reporter: scoobidiver, Unassigned)
References
Details
(Keywords: crash)
Crash Data
It is #32 top crasher in 4.0b11. Extension correlations give: 97% (68/70) vs. 4% (996/25018) {BBDA0591-3099-440a-AA10-41764D9DB4DB} (2.0) (Norton IPS) Signature ntdll.dll@0x9a0fc UUID b8dbe392-a9b3-4fa9-954a-01b682110210 Time 2011-02-10 19:59:41.772999 Uptime 4 Last Crash 7 seconds before submission Install Age 116 seconds since version was first installed. Product Firefox Version 4.0b11 Build ID 20110203141415 Branch 2.0 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info AuthenticAMD family 15 model 107 stepping 2 Crash Reason 0xc000070a / 0x00000000 Crash Address 0x7785a0fc User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0641, AdapterDriverVersion: 8.17.12.5896 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x9a0fc 1 kernel32.dll BaseThreadInitThunk 2 ntdll.dll ntdll.dll@0x5b428 3 ntdll.dll ntdll.dll@0x5b3fb More reports at: https://crash-stats.mozilla.com/report/list?range_value=4&range_unit=weeks&signature=ntdll.dll%400x9a0fc
Reporter | ||
Updated•13 years ago
|
Component: General → Extension Compatibility
Product: Core → Firefox
QA Contact: general → extension.compatibility
Comment 1•13 years ago
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Probably doesn't block Firefox 3.6.14 and probably isn't our fault: - only seen on Windows 7 - even with a 4-wk crash range no crashes seen before Feb 6 and they don't start in earnest until Feb 9 -- some external change/update and not a change in Firefox - happens in older versions (3.6.10, 3.6.13), but worryingly less often than in 3.6.14 with only a fraction of the users Similar pattern for ntdll.dll@0x9c7bd -- related? https://crash-stats.mozilla.com/report/list?range_value=4&range_unit=weeks&signature=ntdll.dll%400x9c7bd 0x9c7bd is also correlated with Norton IPS but not quite as strongly 54% (13/24) vs. 5% (8150/179575) {BBDA0591-3099-440a-AA10-41764D9DB4DB} (correlation report was for 3.6.13) Also strongly correlated with multiple cores (especially 4) and rarely happens on 1 core -- is that because it's a threading bug (BaseThreadInitThunk in stack) or because it's a bug on Win7 and Win7 is run on modern hardware that usually is multi-core? Each of these have jumped up pretty high on the 3.6.14 topcrash report, #2 and #6. Doesn't show up in the 3.6.13 top-300, not even on the 3-day report.
blocking1.9.2: --- → ?
Summary: Crash [@ ntdll.dll@0x9a0fc ] mainly with Norton IPS 2.0 → Crash [@ ntdll.dll@0x9a0fc ][@ntdll.dll@0x9c7bd] mainly with Norton IPS 2.0
Comment 2•13 years ago
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Should say also that it happens a LOT more on the just-updated 3.6.14 build2 beta than it does on the build1 which most users actually have.
Comment 3•13 years ago
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This has dropped to #27 so I'm going to say "not blocking", but its possibly a good candidate for blocklisting. Although blocklisting removes this A-V protection from all users, not just the ones who are crashing. Ultimately seems like a better solution to have the crash reporter point people at solutions based on their crash signatures.
blocking1.9.2: ? → -
Comment 4•13 years ago
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A quick way to reproduce this crash is to delete plugin-container.exe from the application folder and attempt to visit youtube.com with Flash enabled. Since Norton occasionally does this after updates, it could be the cause for the reporting users.
Comment 5•13 years ago
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If it helps, a user who is experiencing these crashes has filed a bug here: Bug 639363 Although from comment 4, seems like repo'ing is possible anyway.
Assignee | ||
Updated•13 years ago
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Crash Signature: [@ ntdll.dll@0x9a0fc ]
[@ntdll.dll@0x9c7bd]
Reporter | ||
Comment 7•13 years ago
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There have been no crashes for the last four weeks. I close it as WFM.
Status: NEW → RESOLVED
Crash Signature: [@ ntdll.dll@0x9a0fc ]
[@ntdll.dll@0x9c7bd] → [@ ntdll.dll@0x9a0fc ]
[@ntdll.dll@0x9c7bd]
Closed: 13 years ago
Resolution: --- → WORKSFORME
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Description
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