639225 - Firefox crashes when printing [@ F397804670____________________________ ]

Status: RESOLVED FIXED

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Buddy Tison]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15

I am able to print to pdf in Safari but not with Firefox since the new version was installed

Reproducible: Always

Steps to Reproduce:
1.open page
2.File> print
3.save pdf
Actual Results:  
I have tried other pages on other sites and it appears to work OK. The page above and others in the web site creashes fireFox

Expected Results:  
printed pdf

It will print to paper

Comment 1

[Tim (fmdeveloper)]

Since which version was installed? .14, .15?

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Does Print Preview work correctly?

Comment 2

[Mats Palmgren (inactive)]

Works for me, Firefox 3.6.15 on Intel Mac OSX 10.5.8

Comment 3

[Buddy Tison]

Crashes in safe mode.
print preview causes crash.
Will check others.

Comment 4

[Buddy Tison]

version 3.6.15
checked for out of date add ons but when I try update I find that they are not supported on this system.maybe the best thing for me to do is use older version.
Not sure if I am doing this right but here is something.

Submitted Crash Reports    
        Report ID
        	Date Submitted  
    
    bp-ccdcf34c-e577-4a03-a31e-cba692110305	3/5/11	9:04 PM
bp-3a6d78e0-6860-40c9-b7d0-0120e2110305	3/5/11	8:54 PM
bp-2cf47b41-b0f9-460a-8fbf-974ac2110305	3/5/11	6:30 PM
bp-72eabb36-d78a-447f-af4a-cf3e12110305	3/5/11	6:14 PM
bp-94464a82-eb68-4df7-b3c7-42f172110305	3/5/11	6:12 PM
bp-5cb81fb5-3490-4ffa-81dc-1704f2110305	3/5/11	6:11 PM
bp-52444a75-3e7f-4d5a-abcf-b91a82110305	3/5/11	3:16 PM
bp-085f5bd0-6149-4b5f-8f11-2691d2110305	3/5/11	3:12 PM
bp-4e368392-0850-4b3b-b524-1433e2110305	3/5/11	3:08 PM
F549BCD7-5F9E-4D74-98C3-88F78B77DE7A	3/5/11	3:07 PM
bp-e4e6bee9-e0ef-4be4-9eb4-5c1412110305	3/5/11	3:06 PM
bp-07f3f7e5-6245-4515-87dc-987462110305	3/5/11	3:05 PM
bp-04a3fde3-e258-4ced-90eb-97d242110305	3/5/11	3:05 PM
bp-81cf7206-b2ca-437d-ac62-44c9f2110224	2/24/11	1:16 PM
bp-b86afc03-c10b-4220-b1cb-e165b2110206	2/6/11	11:37 AM
bp-1a227897-24f8-4ef3-bd6c-215872110206	2/6/11	11:28 AM
bp-75baa484-05a2-44b3-b32c-a27262110206	2/6/11	11:27 AM
bp-941b620c-c458-4442-a9d6-ad85a2101126	11/26/10	1:48 PM
bp-3a8c4b4f-353f-496e-b3d4-2f3982100825	8/25/10	10:42 AM
bp-0b0f5f78-9c82-4905-8b16-e79d82100725	7/25/10	9:27 PM
bp-ebce745f-bdc9-48cf-9fd4-a200f2100725	7/25/10	9:18 PM
bp-6d14a6c6-85ca-4fe2-aab3-823232100725	7/25/10	9:17 PM
bp-cbb2cc0c-c9ed-4dcb-ad7f-ac6a32100725	7/25/10	9:17 PM
9F999A96-369E-4FAD-8C13-7A0B41D1A9E6	4/15/10	9:44 AM
bp-e6d2e0f5-726e-4830-8dbb-c460f2091124	11/24/09	4:34 PM
bp-592bc4d6-7d2d-459e-add4-faa4f2091114	11/14/09	9:00 AM
bp-11bd4800-d7b2-40f3-87f6-122812090927	9/27/09	11:01 AM
bp-1351e1db-6f88-495c-bfe9-bf5d02090830	8/30/09	12:08 PM

Comment 5

[Tim (fmdeveloper)]

The recent crashes seem to point to Flash Player crashing. What version of Flash are you running? http://www.adobe.com/software/flash/about/

What page are you trying to print that causes the crash.

Comment 6

[(mostly gone) XtC4UaLL [:xtc4uall]]

Per Crashstats this seems to be Crashes on 1.9.2 Branch and MacOSX PPC only:
https://crash-stats.mozilla.com/report/list?product=Firefox&branch=1.9.2&branch=2.0&query_search=signature&query_type=contains&query=F397804670&range_value=1&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&admin=&signature=F397804670____________________________

All available Comments mention Crashes when trying to Print something.

Comment 7

[Buddy Tison]

from Flash/about
You have version 10,1,85,3 installed

I can not install a later version because this is not an Intel Mac.

this page and others from this site will not print
http://www.bloodydecks.com/forums/rod-building/312487-f-e-w-us-got-banned-4.html

Comment 8

[smadayag]

we dropped support for the Mac PPC platform and unfortunately, no further updates will ship past 10,1,102,64, Salt.

on the bright side, a print crasher fix was in Salt, so hopefully if you update to that version...  it may resolve your particular issue.

you can grab the archived installer here:
http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp_10.1.102.64_and_9.0.289.0_archive.zip

Comment 9

[Buddy Tison]

Thanks for your help.I did the uninstall/ install. Was not exactly on my screen as in the instructions but I got er done and it seems to be working at this time.
Once I used the dmg it installed. I have reset FF so new updates are not auto and I will just try to keep what I have working. The thought of having to use Safari was keeping me up at night. Found this that may be of help to others that need an old version. Got there by selecting other on the regular update page. http://kb2.adobe.com/cps/142/tn_14266.html

Comment 10

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.