User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b12) Gecko/20100101 Firefox/4.0b12 Build Identifier: Reporting this for a friend, so I don't have the build ID, but it was mobile Beta 5. When using Lotus Domino Web Access (webmail UI for Lotus Notes) on a Motorola Xoom with Android 3.0, the webmail list view displays, but messages cannot be opened. You can select messages, but neither double-tapping nor tap-and-hold works to open them. Clicking the Reply button *does* create a reply for the selected message. Also, the thumbnail for the tab does not show the webmail UI, only the blank screen with a status message that appears before the webmail UI appears. That makes me think that Domino is painting the contents of the webmail UI in a way that Fennec doesn't see, and so the taps are not passed through properly. Reproducible: Always Steps to Reproduce: 1. Log in to a Domino Web Access account (maybe someone at IBM can help with this?) 2. Select an email message in the list. 3. Try to open the message using either double-tap or tap-and-hold. Actual Results: Double-tap results in the view being unzoomed if it was zoomed. Tap-and-hold results in a "blank" screen with the checkerboard pattern, but this is never filled with content. Expected Results: Display the contents of the selected message, either in a new tab, or replacing the list view.
This seems like a problem with the Lotus page. A mobile-optimized page should not require double-click but rather open the message with a single click or tap. Two potential workarounds: (1) Install https://addons.mozilla.org/en-US/mobile/addon/touching-is-good/ and then use the Android Menu in the Browser to switch to mouse mode - that will allow you to do a double-tap instead of zooming (2) Install https://addons.mozilla.org/en-US/mobile/addon/phony/ and then set the User Agent under Browser -> Preferences to Android to force Lotus to show the mobile page, instead of the desktop page Let me know how this works.
-> moving to tech evangelism for IBM / Lotus can recognize our user agent
Assignee: nobody → english-us
Component: General → English US
Product: Fennec → Tech Evangelism
QA Contact: general → english-us
Target Milestone: --- → Mar
Version: Trunk → unspecified
Tweaking summary to what I *think* it should be, but someone else should feel free to re-summarize if I messed up.
Summary: Unable to open messages Lotus Domino Web Access → Lotus Domino Web Access fails to recognize Fennec's UA
Assignee: english-us → nobody
Component: English US → Mobile
Summary: Lotus Domino Web Access fails to recognize Fennec's UA → Lotus Domino Web Access fails to recognize Firefox for Android UA
Janet, can you ask your friend if this is still a problem? We need access to such a system to try to debug it if it is..
Asking ... will let you know the outcome.
My friend no longer has an Android device, so he is not able to reproduce it. I will see him in December, so I will try to remember to get him to try it on one of mine.
I think we should close this. For two reasons, * very hard to have a meaningful diagnosis without access to the actual product * outreach which will likely fail if we can't pinpoint the issue. The best path of action would be for the customer to contact Lotus/Notes directly If anyone has a possibility to diagnoses that on the product itself, that would be great. We could reopen.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INVALID
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