642101 - Add Facebook recommend and Twitter button below articles

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Kadir Topal [:atopal]]

Please add a Facebook recommend and a Twitter button below articles. That way we can use positive vibes from people who got help to reach a broader audience.

The tweet should read:
Firefox Help solved my problem, maybe it can solve yours: http://support.mozilla.com

Comment 1

[David Tenser [:djst]]

Kadir, any suggestions on exact placement? A quick screenshot/mockup would be created.

Comment 2

[Kadir Topal [:atopal]]

Attachment: facebook and twitter button on article page

I wonder whether we should only show them when the user clicks on yes for the "was the article helpful" question. Maybe we can later experiment with both ways to display them.

Comment 3

[Kadir Topal [:atopal]]

I mean, to figure out if that affects peoples decision to click on yes.

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

What about the new google +1? I'll take a look and make sure this doesn't require inline scripts or something that would violate CSP.

Comment 5

[James Socol [:jsocol, :james]]

That screenshot is out of date, and sounds like we need design and/or UX input here.

Comment 6

[Swarnava Sengupta (:Swarnava)]

We can also add a little very tiny like button on every kb article

Comment 7

[David Tenser [:djst]]

(In reply to Swarnava Sengupta (:Swarnava) from comment #6)
> We can also add a little very tiny like button on every kb article

That's off-topic for this bug. That said, if you have a case for why a Like button should be added (I can't think of one personally), the Contributor forum would be the place to discuss it in: https://support.mozilla.org/en-US/forums/contributors

Comment 8

[Erik Rose [:erik][:erikrose]]

https://bugzilla.mozilla.org/show_bug.cgi?id=701759 is some ongoing work on making FB Like buttons non-Orwellian. wenzel is a good contact about this. So far, we're using a takeoff of http://www.heise.de/extras/socialshareprivacy/, and Christie Koehler reports that detodosparatodos.org is "almost doing it correctly".

Comment 9

[Ricky Rosario [:rrosario, :r1cky]]

We should ask around webdev as I am sure they have done post to twitter and facebook links that don't involve including their scripts or other CSP/privacy policy violations.

Comment 10

[Bram Pitoyo [:bram]]

We can easily do this by extending the Share URL box and using the privacy-aware social sharing button on bug 723761. Screenshots are attached.

Comment 11

[Bram Pitoyo [:bram]]

Attachment: Share article link - closed

Comment 12

[Bram Pitoyo [:bram]]

Attachment: Share article link - open

Comment 13

[Swarnava Sengupta (:Swarnava)]

Is it need coding or we can make it as we create share link on every article? Because the share link is created by template article not coding

Comment 14

[Bram Pitoyo [:bram]]

(In reply to Swarnava Sengupta (:Swarnava) from comment #13)
> Is it need coding or we can make it as we create share link on every
> article? Because the share link is created by template article not coding

I think this needs some coding, but I’m not very clear on what you’re talking about. Could you clarify?

Comment 15

[Swarnava Sengupta (:Swarnava)]

i am talking about this template 
https://support.mozilla.org/en-US/kb/templatesharearticle

Comment 16

[Bram Pitoyo [:bram]]

(In reply to Swarnava Sengupta (:Swarnava) from comment #15)
> i am talking about this template 
> https://support.mozilla.org/en-US/kb/templatesharearticle

Embedding the social sharing button will most probably involve coding. Ricky can confirm here.

Comment 17

[Ricky Rosario [:rrosario, :r1cky]]

Yeah, this bug is about adding the little share widget that is being worked on in bug 723761. See example here: http://people.mozilla.org/~pmclanahan/collusion/

Comment 18

[Verdi [:verdi] Best to slack me]

I don't think this is important for the KB and we already have short links to facilitate sharing. Closing as wontfix.