643802 - With QuickTime Pro installed, can't download track by clicking downward-pointing triangle

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Dominik Hoffmann]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0

The URL is for an MP3. Ordinarily, with QuickTime Pro installed, I can click on the downward-pointing triangle on the right end of the QuickTime scrubber bar and download the content to my local hard drive. This triangle is not responsive.

Reproducible: Always

Steps to Reproduce:
1. Go to cited URL.
2. Wait for track to fully load.
3. Try to click on downward-pointing triangle for downloading the track.
Actual Results:  
The downward-pointing triangle is unresponsive. In the last version of Firefox 3 it wasn't.

Expected Results:  
When clicking on the downward-pointing triangle a contextual menu is supposed to appear. On that menu I have the option to "save source to" or something very similar in wording. When selected, this option presents me with a file dialog allowing me to pick a download location on my local file system and a file name.

See an image of how my instance of Firefox renders the QuickTime scrubber at <https://files.me.com/dominikhoffmann/32g7po>. This is PNG file.

Comment 1

[Dominik Hoffmann]

Attachment: QuickTime Pro scrubber

No need to download it from my iDisk, as it is now attached.

Comment 2

[Dominik Hoffmann]

Attachment: ZIPped System Profiler output

Output from my System Profiler utility.

Comment 3

[Vlad [QA]]

Works for me on Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.2a1pre)
Gecko/20110404 Firefox/4.2a1pre

Also, could you see if the issue occurs if using Firefox in safe mode:
http://support.mozilla.com/kb/Safe+Mode

How about with a new, empty testing profile? (Don't install any addons into it)
http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Comment 4

[Vlad [QA]]

Reporter, do you have anything new to add about this issue?

Comment 5

[Vlad [QA]]

Setting resolution to Resolved WFM. Reporter, if you have anything new to add about this issue, feel free to reopen this bug