644176 - WS.Reputation.1 found/Removed/Quarantined by Norton AV

Status: RESOLVED DUPLICATE of bug 567332

(Firefox :: Installer, defect)

Description

[JANE STREETER]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET CLR 1.1.4322; .NET4.0C; yie8)
Build Identifier: 

WS.Reputation.1 is in your PLUGIN UPDATE PACKAGE for the latest browser update. I'm on IE until you get that fixed. I'm about to uninstall FIREFOX because of the threat to my computer.

Thanks alot, you idiots. You've been BLACKLISTED by Norton File Insight. Nice Job.

Reproducible: Always




I don't think their's alot more to be said. Talk to Symantec about it.

Comment 1

[JANE STREETER]

Attachment: Screenshot of the Norton AV report that caught the virus.

Should be obvious on viewing.

Comment 2

[Robert Strong (they/them - no direct email)]

When there are new releases several anti-virus vendors don't update their virus definitions immediately.

cc'ing a couple of people that have contacts with 3rd parties to inform them about this false positive

Comment 3

[JANE STREETER]

I've never had a problem before and firefox wasn't working anymore. Every time I tried to go online with it, it crashed. The version before it was working fine so I need to get another copy of that.

Comment 4

[LegNeato]

Matt saw this in testing. It's norton's stupid tool that quarantines by default if x% of their population hasn't seen the file before. We always have trouble with this in the initial uptake. I believe we friend to have them whitelist anything signed by us...

Comment 5

[LegNeato]

s/friend/tried/

Comment 6

[Thomas Ahlblom]

Duplicate?
Bug 567332 - Minefield files are quarantined as "WS.Reputation.1" by Norton Internet Security
Bug 564389 - Norton Antivirus' "Insight Network" blacklisted plugin-container.exe

Comment 7

[Robert Strong (they/them - no direct email)]

Not an installer specific file, nothing the installer can do about this, and it is a dupe of bug 567332 so duping