644566 - Not getting the Firefox Sync reset e-mail.

Status: RESOLVED FIXED

(Cloud Services :: Operations: Miscellaneous, task)

Description

[Ziggy Maes]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

The e-mail that was sent to reset your Firefox Sync password never delivers.

Reproducible: Always

Steps to Reproduce:
1.Make sure you're logged out
2. Options -> Sync -> Set-up Firefox Sync
3. Connect
4. I don't have the device with me
5. Reset password
Actual Results:  
Firefox Sync says that a e-mail has been sent. But the e-mail never delivers.

Expected Results:  
It should deliver a reset e-mail.

Multiple users are complaining about this on Twitter and forums. See: https://support.mozilla.com/en-US/questions/795711 .

Comment 1

[Toby Elliott [:telliott]]

I can confirm not getting a reset email. Can someone check the mailserver?

Comment 2

[:Atoll]

Issue confirmed, working on resolution.

Comment 3

[:Atoll]

Issue resolved, thank you for your report!  I will update the forums next.

Comment 4

[Misty C. Johnson]

Attachment: NOT RECEIVING EMAILS

Comment 5

[Ziggy Maes]

(In reply to comment #4)
> Created attachment 549256 [details]
> NOT RECEIVING EMAILS


Service is currently working. I suggest you visit support:

https://support.mozilla.com/en-US/home

Comment 6

[u419870]

I have this issue, I've been trying to recover my password in Sync and I still haven't received the email with the password reset after 3 tries.

I'm been using this to recover my account:

https://account.services.mozilla.com/forgot

Comment 7

[Pin Zhang [:pzhang] (inactive)]

I have this issue too, I am using the Gmail as my Firefox Sync account.

Comment 8

[:Atoll]

Unfortunately, reopening a bug from several months ago will not help us resolve this issue. Could you please file a new bug? I'm re-closing this bug as RESOLVED/FIXED, please do not reopen.

Comment 9

[shauleong]

i have this issue as well, im using gmail as my firefox sync.

Comment 10

[Alice Wyman]

(In reply to Ray Cheung [:pzhang] from comment #7)
> I have this issue too, I am using the Gmail as my Firefox Sync account.

(In reply to Richard Soderberg [:atoll] from comment #8)
> Unfortunately, reopening a bug from several months ago will not help us
> resolve this issue. Could you please file a new bug? I'm re-closing this bug
> as RESOLVED/FIXED, please do not reopen.

(For the record)
Bug 793929 was filed by Ray Cheung on 2012-09-24

Comment 11

[:Atoll]

(Thanks, Alice! Apologies for missing that link here.)

Comment 12

[Ilya Simenko]

This bug is not fixed! I have lost all my bookmarks and browser history. I cannot recover sync password for two days.

Comment 13

[popacio]

Comment on attachment 549256 [details]
NOT RECEIVING EMAILS

Of course... nothing is fixed. Not to mention another bug. On this forum there is a box asking for THE EMAIL address to reset the pasword. Wehen you input the email you get "no such user" and when u input the username it works.... need i comment further....

Comment 14

[Justin Lazaro [:jlaz] (use needinfo)]

Hello Ilya and popacio,

If you are still having issues resetting your password, please file a new bug.  I was able to obtain a password reset email through the "Forgot Password" link.