645923 - Camino crashes when using links at some, but not all sites after updating to System 10.6.7.

Status: RESOLVED DUPLICATE of bug 645767

(Camino Graveyard :: General, defect)

Description

[Steven C. Klausner]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_7; en-us) AppleWebKit/533.20.25 (KHTML, like Gecko) Version/5.0.4 Safari/533.20.27
Build Identifier: Camino Version 2.0.7 (1.9.0.19 2011032020)

I just updated to System 10.6.7.  Now Camino crashes every time at some but, not all links.  For instance, when I used the link for <Bugzilla FAQ> at <http://caminobrowser.org/contact/> Camino crashed every time (I am using Safari to report this problem).  Camino also crashed when I tried to use some links at to look at particulars of my accounts at americanexpress.com.  It did not crash when I used links at nytimes.com.  I haven't explored links at other sites yet. 

Reproducible: Always

Steps to Reproduce:
1. Update to System 10.6.7
2. Go to http://caminobrowser.org/contact/
3. Click on link to Bugzilla FAQ 
Actual Results:  
Camino crashes every time

Expected Results:  
Camino should have taken me to <http://caminobrowser.org/documentation/bugzilla/>

I'm not aware of anything else that is different except that I updated to 10.6.7 which supposedly address some security issues that may be affecting how links operate.

Comment 1

[Stuart Morgan]

This is almost certainly bug 645767, but we'll need one of your crash logs to be sure.

Comment 2

[Chris Lawson (gone)]

When you post the crash log -- directions for doing so are found here:

http://caminobrowser.org/documentation/bugzilla/#crash

 -- please make sure you use the "Add an attachment" link above, rather than simply pasting it into a comment in this bug.

cl

Comment 3

[Steven C. Klausner]

I can reproduce a crash report, but there is no "Send a Report" button and I can't copy the report details.  Please help me and I'll be happy to send a report.  Thanks.

Comment 4

[Steven C. Klausner]

(In reply to comment #1)
> This is almost certainly bug 645767, but we'll need one of your crash logs to
> be sure.

 I can reproduce a crash report, but there is no "Send a Report" button and I
can't copy the report details.  Please help me and I'll be happy to send a
report.  Thanks.

Comment 5

[Steven C. Klausner]

(In reply to comment #1)
> This is almost certainly bug 645767, but we'll need one of your crash logs to
> be sure.

 I can reproduce a crash report, but there is no "Send a Report" button and I
can't copy the report details.  Please help me and I'll be happy to send a
report.  Thanks.

Comment 6

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

When you crash, which one of these Crash Reporters do you see? http://wiki.caminobrowser.org/QA:Crash_Reporters

Comment 7

[Steven C. Klausner]

(In reply to comment #6)
> When you crash, which one of these Crash Reporters do you see?
> http://wiki.caminobrowser.org/QA:Crash_Reporters

The crash report I get is not shown at the link you sent.  I'll try to provide a description:
1. The window banner is "Problem Report for Camino"
2.  In the window, the bold title is "Camino quit unexpectedly", followed by the line "Click Reopen to open the application again. This report will be sent to Apple automatically."
3.  Then, there are two entry sub-windows -- The first is for "Comments", in which I can enter information; the second contains "Problem Details and System Configuration", but even though I can highlight the information, I cannot copy it.
4.  At the bottom, there are 4 buttons.  The first is the Mac help button ("?") which brings up a window about reporting problems to Apple.  EVIDENTLY, I HAVE AUTOMATIC REPORTING ENABLED.  THIS MAY BE KEYI IN MY GETTING THIS TYPE OF WINDOW AND PREVENTING ME TO COPY OR SEND A REPORT TO BUGZILLA!  I DON'T KNOW HOW TO DISABLE THAT SETTING AND WOULD APPRECIATE HELP TO DO SO.
The second button is "Hide Details".  The third button is "OK", and the fourth is "Reopen"

I hope this helps.  Thanks.

Comment 8

[Stuart Morgan]

I forget how to switch modes for Apple's crash reporter--maybe the pref at the bottom of the Console.app preferences? I'll try to remember to check tonight.

In the meantime though... you can't copy that text even by right-clicking the selected text? If not, do you see any lines in there that include "ApplicationServices.ATS"?


Also, where did you get this build of Camino? It's odd that you are getting Apple's crash reporter instead of ours.

Comment 9

[Steven C. Klausner]

Attachment: Contents of the Problem Details window in crash report

Comment 10

[Steven C. Klausner]

(In reply to comment #8)
> I forget how to switch modes for Apple's crash reporter--maybe the pref at the
> bottom of the Console.app preferences? I'll try to remember to check tonight.
> 
> In the meantime though... you can't copy that text even by right-clicking the
> selected text? If not, do you see any lines in there that include
> "ApplicationServices.ATS"?
> 
> 
> Also, where did you get this build of Camino? It's odd that you are getting
> Apple's crash reporter instead of ours.

Thanks for your comments. 

1.  I was able to change the report window by changing the preferences for the Console.app.

2.  Also, I was able to copy the contents in the window by right-clicking (I didn't know that was possible) and I have added an attachment with that information.  It does contain several lines with the term "ApplicationServices.ATS".

3.  I got by copy of Camino by downloading is as a upgrade.  I have used Camino as my default browser for at least three years and prefer it to all others for what I would call it is what I would call "clean and uncluttered".  I use Safari only when I get a message that Camino does not support a function at a website, which is very infrequent.  Ironically, I'm using Safari to communicate about this bug because Camino crashes when I try to get to this URL.
     I have no idea why I get the Apple crash reporter rather than Camino's.  Perhaps when the problems with this bug are clarified I should download a fresh copy.

Thanks agin for your help.

Comment 11

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Steven, thanks for bearing with us.  From your attachment, the crash you're seeing is indeed the same one as bug 645767.

Performing the following steps, in order, should stop the crashing:

1. First, validate your fonts using Font Book; remove or disable all fonts with errors or warnings, as well as any duplicate fonts: http://docs.info.apple.com/article.html?path=FontBook/2.2/en/5285.html

2. Then, restart your Mac in Safe Mode to clear the OS font caches (which contain data for the corrupt or invalid and duplicate fonts you removed/disabled in step 1): http://support.apple.com/kb/ht1455

3. Finally, restart your Mac normally, and Camino should no longer crash from these font-related crashes while browsing.

If you do this and continue to have these sorts of crashes, please re-open this bug (and attach a new Mac OS X crash log or link to the Camino Crash Reporter report from about:crashes).

Comment 12

[Steven C. Klausner]

It worked!  I just wanted to thank all of you for your prompt replies and help.  Commercial software publishers should take lessons from you about providing technical support.

Thanks again.