649951 - firefox sync - cannot create account - unknown error

Status: RESOLVED INVALID

(Firefox :: Sync, defect)

Description

[frantisek.haas]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

I tried to create an account for firefox sync, but whenever I fill the form, I get an "unknown error" below the email field and cannot continue registration.

Reproducible: Always

Comment 1

[Philipp von Weitershausen [:philikon]]

I can't reproduce this. Do you have NoScript or some other script blocker installed?

Comment 2

[frantisek.haas]

It's a clear install with:

Adblock Plus 1.3.6
Certificate Patrol 1.8.1
Firebug 1.7.0
Java Console 6.0.20
Java Console 6.0.22
SQLite Manager 0.7.0
Vimperator 3.0

I also disabled all built-in certificates and enable them just when need them.

Comment 3

[Kevin Brosnan [Ex-Mozilla]]

Can you create an account with a new Firefox profile? http://support.mozilla.com/en-US/kb/Basic%20troubleshooting#w_8-make-a-new-profile

Comment 4

[frantisek.haas]

Hi, got it.

I created a new profile and repeated my previous settings step by step. Extensions are fine. The problem is I deleted all built-in certificates as I'm paranoid and don't believe them. Then you can't establish an account.

But I've got a question.
1.) Why there's not a simple button to remove all built-in certificates?
2.) It's possible to confirm a certificate when entering ssl secured page but sometimes I just got a warning that certificate is not trusted and I'm not able to confirm the certificate and can't see some content on the page. (can give an example)

Comment 5

[Philipp von Weitershausen [:philikon]]

(In reply to comment #4)
> Hi, got it.
> 
> I created a new profile and repeated my previous settings step by step.
> Extensions are fine. The problem is I deleted all built-in certificates as I'm
> paranoid and don't believe them. Then you can't establish an account.

Ah, that would do it. Sync uses SSL to connect to the server, so if the root cert isn't there, it will not work. Note that many other SSL sites won't work, either. Not sure you're being more secure here.

Anyway, resolving as INVALID since it's not a Sync bug.

> But I've got a question.
> 1.) Why there's not a simple button to remove all built-in certificates?
> 2.) It's possible to confirm a certificate when entering ssl secured page but
> sometimes I just got a warning that certificate is not trusted and I'm not able
> to confirm the certificate and can't see some content on the page. (can give an
> example)

I'm afraid I don't know the answer to the questions. I suggest asking them on http://support.mozilla.com