654575 - [stage] The site loads with a 500 error

Status: VERIFIED FIXED

(Websites Graveyard :: markup.mozilla.org, defect)

Description

[Matt Brandt [:mbrandt]]

Sorry I don't have more information other than I'm seeing a generic ISE. I'm not receiving traceback emails.

Steps to reproduce:
1 go to stage

Comment 1

[Chris More [:cmore]]

When did the https://markup.allizom.org error start throwing an error? We are going to need to look at the log files to determine a direction to go next. It could be one of a million things and I would start by looking at the log files.

Comment 2

[Laura Mesa [:lmesa] [:lvmesa]]

It started in the past few hours--max 3 because it was working at noon. Going to assign to Corey because I think this is an IT thing.

Comment 3

[Laura Mesa [:lmesa] [:lvmesa]]

It started in the past few hours--max 3 because it was working at noon. Going to assign to Corey because I think this is an IT thing.

Comment 4

[Chris More [:cmore]]

(In reply to comment #3)
> It started in the past few hours--max 3 because it was working at noon. Going
> to assign to Corey because I think this is an IT thing.

ozten and I chatted about this a few minutes ago and he is opening an IT ticket now for them to search the log files. Thanks!

Comment 5

[Austin King [:ozten]]

Per Bug#654619 the only interesting thing is:

ImproperlyConfigured: ImportError commonware.response.cookies: No module named commonware.response.cookies 

Looks like we need to update vendor with commonware
https://github.com/mozilla/markup/commit/48e60c6efc36d707a9ed501739e1eb14e2816303

Comment 6

[[:brez]]

It's been there since yesterday:

https://github.com/mozilla/markup-lib/commit/09a636c250b039ff8aef8313363a95d2e0dd4457
https://github.com/mozilla/markup-lib/commit/eb4bb5b62c17388b656620a7beea03d2a7185910

Sysadmin just needs to update the submodule.. 

I even bumped the submodule in markup, i.e. it should have been picked up:

https://github.com/mozilla/markup/commit/35c3ad251e32a2850b7083ee648871f95f1dd6a7

Needs to be assigned to the sysadm.. who is that?

Comment 7

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

Filed IT request at:
https://bugzilla.mozilla.org/show_bug.cgi?id=654724

Comment 8

[Matt Brandt [:mbrandt]]

Just started getting tracebacks - looks like ozten nailed it in comment 5.

=======

Traceback (most recent call last):

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/core/handlers/base.py", line 80, in get_response
    response = middleware_method(request)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django-localeurl/localeurl/middleware.py", line 51, in process_request
    translation.activate(locale)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/translation/__init__.py", line 66, in activate
    return real_activate(language)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/functional.py", line 55, in _curried
    return _curried_func(*(args+moreargs), **dict(kwargs, **morekwargs))

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/translation/__init__.py", line 36, in delayed_loader
    return getattr(trans, real_name)(*args, **kwargs)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/translation/trans_real.py", line 193, in activate
    _active[currentThread()] = translation(language)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/translation/trans_real.py", line 176, in translation
    default_translation = _fetch(settings.LANGUAGE_CODE)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/translation/trans_real.py", line 159, in _fetch
    app = import_module(appname)

  File "/data/www/markup.allizom.org/markup/ffdemo/vendor/src/django/django/utils/importlib.py", line 35, in import_module
    __import__(name)

ImportError: No module named commonware.response.cookies

Comment 9

[Matt Brandt [:mbrandt]]

Thanks Ryan for filing bug 654724. Stage is up and working again.

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED; both https://markup.allizom.org and https://markup-dev.allizom.org/ are working again.