659080 - Unable to connect to Firefox for latest update

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Kelsey Livingston]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:2.0) Gecko/20100101 Firefox/4.0

Every day the updater reminds me there is an update, and when I click install, it spends an infinite amount of time "connecting to firefox." It never does. I have been unable to update. What do I do?

Reproducible: Always

Comment 1

[Nick Thomas [:nthomas] (UTC+12)]

Kelsey, could you please perform the following steps while Firefox is trying to contact the update server:

Open the Applications folder using Finder
control click on Firefox. Select Show Package Contents from the menu
Open the Contents folder
Open the MacOS folder
Copy the active-update.xml and updates.xml files to the Desktop

Then attach (using the 'Add an attachment' link above) the two files to the bug, one at a time.

Thanks!

[bug 658517 is similar, also on Mac 10.5]

Comment 2

[Robert Strong (they/them - no direct email)]

Nick, just so you know... I suspect this is caused by either a Mac OS X permissions issue that affects app update or a Mac OS X IP v6 issue that prevents downloading. I suspect IP v6 slightly more since a couple of the reports have also stated there were unable to download the dmg as well.

Comment 3

[Nick Thomas [:nthomas] (UTC+12)]

Ah, ok. I'll try to figure out how many mirrors we have that support IPv6.

Comment 4

[Nick Thomas [:nthomas] (UTC+12)]

Roughly a quarter by both count and weighting, including some highly weighted ones like mozilla.c3sl.ufpr.br, daimajin.mirror.aarnet.edu.au, ftp.jaist.ac.jp.

Comment 5

[Vlad [QA]]

Reporter, do you have anything new to add about this issue?

Comment 6

[Vlad [QA]]

Setting resolution to resolved Incomplete. Reporter, fell free to reopen this bug if the issue is still reproducible.