664096 - Firefox 4.0.1 crashes each time at exit [@ libpthread-2.6.1.so@0x7440 ] [@ libc-2.6.1.so@0x6e1da ]. Thunderbird also crashes.

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[ME]

User-Agent:       Mozilla/5.0 (X11; Linux i686; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (X11; Linux i686; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

Firefox 4.0.1 crashes each time I exit (this also happened with 4.0
but not with the previous 3.X versions).

I tried a new profile: does not work.

See the sent crash reports:
With addons and old profile:
https://crash-stats.mozilla.com/report/index/bp-647ad53c-6ca5-4110-beb3-bb7992110614


And with a complete new profile without addons or bookmarks:
https://crash-stats.mozilla.com/report/index/bp-0513c265-808a-4f07-9b43-1844e2110614



Reproducible: Always

Steps to Reproduce:
1.Start Firefox 4.0.1
2.Exit Firefox 4.0.1


Actual Results:  
Crash

Expected Results:  
Firefox should exit normally without crash.

Comment 1

[ME]

Btw. I was looking at 
http://hg.mozilla.org/releases/mozilla-2.0/annotate/fca718600ca0/toolkit/xre/nsAppRunner.cpp#l2701

and:
ventnor@26700
  2661    PRBool buggyCairoShutdown = cairo_version() < CAIRO_VERSION_ENCODE(1, 4, 0);

I have version 1.4.10-25.2 of Cairo installed.

Comment 2

[ME]

Took a look at:
https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Linux?s=system+requirements&as=s

"Before you install Firefox, make sure that your computer has the required libraries installed. Missing libraries will cause Firefox to be inoperable."

The link goes to:
"Hmmm, we’re having trouble finding that one." ;-)

Comment 3

[George Carstoiu]

Mozilla/5.0 (X11; Linux i686; rv:7.0a1) Gecko/20110615 Firefox/7.0a1

Did you get your build from the mozilla.org site or did you compile it yourself/ got it from some other repositories?

What version of Linux are you using?

Can you please try the latest beta build that can be found here:
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/5.0b7-candidates/

Thanks!

Comment 4

[ME]

I got firefox 4.0.1 from
http://www.mozilla.com/en-US/firefox/all.html
German version as you may have seen.

Linux: an older OpenSuSE 10.3. with updates.

I tried to check the libraries at
https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Linux?s=system+requirements&as=s
but "the required libraries" still gives a
"Hmmm, we’re having trouble finding that one." .

Btw. it is working with
firefox-5.0b7.tar.bz2 .


So you can close this
(and please correct 
https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Linux?s=system+requirements&as=s
).

Looking forward to final version 5.X .
;-)

Comment 5

[ME]

5.0beta crashed too after writing the above. 
:-(

See crashes with fresh ~/.mozilla and no addons:
https://crash-stats.mozilla.com/report/index/f80cd25a-d45c-49aa-b91c-23dca2110617
https://crash-stats.mozilla.com/report/index/528c5569-8856-4897-b3ca-272062110617

I first moved my old .mozilla somewhere else,
then I tried with 5.0 beta (therefore new ~/.mozilla ): worked.
Then I copied the old .mozilla from 4.0.1 and started,closed 5.0beta: worked.
Then I wrote the above positive bug report,
took part in the user survey and afterwards closed 5.0beta: crash.
:-(

unfortunately bugzilla has no way to remove the "resolved as" status.

Comment 6

[ME]

Crash report with old ~/.mozilla and addons:
https://crash-stats.mozilla.com/report/index/bp-ed819825-2132-4393-995b-45ff32110617

With "no way to remove the "resolved as" status." I meant the pulldown menu
below the text entry field for new comments.
But obviously it is done automatically.

Comment 7

[George Carstoiu]

(In reply to comment #5)
> 5.0beta crashed too after writing the above. 
> :-(
> 
> See crashes with fresh ~/.mozilla and no addons:
> https://crash-stats.mozilla.com/report/index/f80cd25a-d45c-49aa-b91c-
> 23dca2110617
> https://crash-stats.mozilla.com/report/index/528c5569-8856-4897-b3ca-
> 272062110617
> 
> I first moved my old .mozilla somewhere else,
> then I tried with 5.0 beta (therefore new ~/.mozilla ): worked.
> Then I copied the old .mozilla from 4.0.1 and started,closed 5.0beta: worked.
> Then I wrote the above positive bug report,
> took part in the user survey and afterwards closed 5.0beta: crash.
> :-(


So let me understand this. With a clean profile it works and with your old profile it crashes?

Just try this on both 4 and 5 - fresh clean empty profile:
http://support.mozilla.com/en-US/kb/Managing-profiles

Comment 8

[ME]

1) 5.0beta worked at first with a new profile.
2) Then I tried the old profile: worked also.
3) started with old profile again:Wrote the bug report. user survey 
and then 5.0beta crashed when I closed it.

4) New profile (complete fresh ~/.mozilla) and 5.0beta crashed also.
So it only worked once with a new profile and with the old one.

Maybe I left too less time between 2) and 3) maybe it would have crashed at
also - I don't know.

When I try a new profile I move my ~/.mozilla to ~/.mozilla_old
and then I start firefox. Firefox asks if it should copy from Opera,
I select that it should copy nothing.

If I go back to the old profile I simply
mv ~/.mozilla_old ~/.mozilla

Today I tried with the released 5.0 version.
Got it here:
http://www.mozilla.com/en-US/firefox/all.html

Crashed with old profile at start:
https://crash-stats.mozilla.com/report/index/bp-907fe610-d15f-491b-b062-208032110621

Crashed with new profile at exit (2nd try) (submitted report but erased profile).

Crashed at exit with old profile. (3rd try):
https://crash-stats.mozilla.com/report/index/bp-557918a0-bfa1-475c-8a41-eac5b2110621

Comment 9

[ME]

I just tried the following:
a) move ~/.opera somwhere else
b) move ~/.mozilla somewhere else

c) start with new profile without addons therefore
   Firefox 5.0 starts with
   http://www.moz_glx_ignore_blacklist=1.com/
   which it does not find - is that normal?

d) crashes at exit
   See report at
https://crash-stats.mozilla.com/report/index/bp-b82d2084-b327-4de0-90d1-739272110621

Comment 10

[ME]

btw. firefox crashes with old and new profile on 2 different machines
with that older OpenSuSE 10.3
Versions previous to 4.0 did not crash.

Comment 11

[ME]

Today I installed Thunderbird 5.0.
It also crashes at exit.
Tried with a new .thunderbird (==new profile): also crashes.

Previous German version 3.1.11 did not crash.

Shall I open a separate ticket for Thunderbird 5.0?

Comment 12

[ME]

Got Thunderbird 5.0 German version here:
http://www.mozilla.org/en-US/thunderbird/all.html

Comment 13

[ME]

Firefox 6.0 and Thunderbird 6.0 (German version) also crash
in the same way.
:-(

Comment 14

[Wayne Mery (:wsmwk)]

Are you still crashing with new, current versions??

Comment 15

[ME]

(In reply to Wayne Mery (:wsmwk) from comment #14)
> Are you still crashing with new, current versions??

After Sept 2011, what a necrobugzilla.
:-)

Yes it was still crashing Jan 20th, 2013 with
firefox-18.0.1, German version, 32 Bit under SuSE 10.3
thunderbird-17.0.2esr, German version, 32Bit and SuSE 10.3

These were the last versions I was using with SuSE 10.3
(I have now updated OpenSuSE so I am no longer using 10.3).

I got these vesions here:
http://ftp.mozilla.org/pub/mozilla.org/mozilla.org/firefox/releases/
http://ftp.mozilla.org/pub/mozilla.org/mozilla.org/thunderbird/releases/

So this bug is still present in older SuSE versions but I cannot
help you anymore.
Bug not resolved but "bypassed".
;-)

Comment 16

[Wayne Mery (:wsmwk)]

Markus,
Please use "add an attachment" to post your stacktrace with Firefox/Thunderbird symbols. See https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report#Linux

Comment 17

[Phoenix]

Resolved per whiteboard