664126 - Javascript blocking download buttons on unsupported versions

Status: RESOLVED FIXED

(www.mozilla.org :: Information Architecture & UX, defect)

Description

[Terry R.]

User-Agent:       Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.91 Safari/534.30
Build Identifier: 10.4.11

A user reported they did not know how to download from the stated URL's.  Could not duplicate issue.  Believe the JS is blocking the buttons from displaying, causing confusion from users of older systems.  My suggestion would be to modify the JS to have information stating that newer versions are not supported rather than hiding objects.  This would be give users a clearer understanding.

Reproducible: Always

Steps to Reproduce:
1. User visited URL's
2. No download buttons displayed because of JS OS version detection
3.



I believe it would be better to have text display to inform the user rather than just blocking objects on page.

Comment 1

[Pascal Chevrel:pascalc]

I can't reproduce, the only thing I can think of is our javascript hiding maybe the download boxes for older versions of MacOS we no longer support, can you get more details from the end-user? Has he got the same problem at that page ?:
http://www.mozilla.com/nl/firefox/

Comment 2

[Terry R.]

That is the problem, the hiding of the objects.  That is confusing and non-explanatory.  Text should be displayed informing the user their version is not supported rather than modifying the page.

There are 2 URL's listed above, the 2nd one being:
http://www.mozilla.com/nl/firefox/features/
so yes, they have a problem with that page also.

Comment 3

[Pascal Chevrel:pascalc]

ok, I will put that on my Q3 work

Comment 4

[Pascal Chevrel:pascalc]

Removing myself as assignee, those pages and download boxes are on mozilla.org now, the download boxes logic are updated only on the python backend today and no longer use the php class for locales, + we don't have client-side logic to exclude platforms we no longer support. Webdev work on the new platform, not l10n.

Comment 5

[Kohei Yoshino [:kohei]]

This issue has been fixed on Bedrock. Outdated user agents will see the following message instead of the green download button:

> Your system doesn't meet the requirements to run Firefox.

Comment 6

[Kohei Yoshino [:kohei]]

Closing as per comment 5. The legacy PHP site is no longer maintained.