Closed Bug 665140 Opened 10 years ago Closed 9 years ago

Some Firefox 3.6 Users can no longer open email in Hotmail

Categories

(Firefox :: General, defect)

3.6 Branch
x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: don.vanco, Unassigned)

References

()

Details

Attachments

(1 file)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

Can log into Hotmail without issue - but once into the interface literally nothing works.

Every link on the page (folders, email, compose mail, etc, etc) points to:
http://co120w.col120.mail.live.com/mail/#

...and they all do nothing.

I am sure this has something to do with Microsoft's proprietary web "standard" coding, but it is broken in FF.

Reproducible: Always

Steps to Reproduce:
1. Open FF
2. Navigate to the Hotmail site
3. Log in.

It doesn't work.

Actual Results:  
Navigation does not work

Expected Results:  
Emails open, folders can be navigated to, etc
I can list my add-ons / try in Safe Mode (should have thought of that before I submitted - sorry) - but no other sites seem affected.
Broken for me too on: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 ID:20110420140830

Only error in error console is:

Warning: The 'charCode' property of a keydown event should not be used. The value is meaningless.
Source File: http://sn111w.snt111.mail.live.com/mail/InboxLight.aspx?n=2142208881
Line: 0

Matti/Tyler -> Can you confirm as well?
Version: unspecified → 3.6 Branch
BTW...works in Mozilla/5.0 (Windows NT 5.1; rv:7.0a1) Gecko/20110618 Firefox/7.0a1 ID:20110618030732
wfm on Win7 Pro and Ubuntu 11.04 using Fx 3.6.17, I'll test on XP when I get home.
Does not work in safe mode.  Same behavior.
In my error console:
c.msn.com : server does not support RFC 5746, see CVE-2009-3555

Warning: Error in parsing value for 'margin'.  Declaration dropped.
Source File: https://secure.footprint.net/xscmsn/css/hotmail/S/default.css?v=9
Line: 116

Warning: Error in parsing value for 'line-height'.  Declaration dropped.
Source File: http://login.live.com/pp1000/CSS/WEBblue1033.css?x=10.0.17084.0
Line: 2

Warning: Expected end of value but found '-4px'.  Error in parsing value for 'padding'.  Declaration dropped.
Source File: http://login.live.com/pp1000/CSS/WEBblue1033.css?x=10.0.17084.0
Line: 310

Warning: Error in parsing value for 'margin'.  Declaration dropped.
Source File: http://hpc.msn.com/css/hotmail/N/default.css?v=9
Line: 116

Warning: Expected color but found 'solid'.  Expected end of value but found 'solid'.  Error in parsing value for 'border'.  Declaration dropped.
Source File: http://css.wlxrs.com/ipAmX1Cajpj9AathaAQ2myIBgV9YDSA7fCgnwThjOmME74i7MBZIQ6M1qw!RVKNX7PIqbRM!f5RZWDUJn9N1fA/Base/16.0.1646/NYKpPzcj59cwlx_hotmailHome.css?ZfDHJ0dwkwrfIMoja3-R7w
Line: 1

Warning: Unknown property 'zoom'.  Declaration dropped.
Source File: http://css.wlxrs.com/ipAmX1Cajpj9AathaAQ2myIBgV9YDSA7fCgnwThjOmME74i7MBZIQ6M1qw!RVKNX7PIqbRM!f5RZWDUJn9N1fA/Base/16.0.1646/NYKpPzcj59cwlx_hotmailHome.css?ZfDHJ0dwkwrfIMoja3-R7w
Line: 1

Warning: Unknown property 'text-overflow'.  Declaration dropped.
Source File: http://css.wlxrs.com/ipAmX1Cajpj9AathaAQ2myIBgV9YDSA7fCgnwThjOmME74i7MBZIQ6M1qw!RVKNX7PIqbRM!f5RZWDUJn9N1fA/Base/16.0.1646/NYKpPzcj59cwlx_hotmailHome.css?ZfDHJ0dwkwrfIMoja3-R7w
Line: 1

(the 2 errors above are repeated about eleventy-billion times)


Security Error: Content at https://secure.shared.live.com/ may not load data from http://co120w.col120.mail.live.com/default.aspx.

Error: msn is not defined
Source File: javascript:%20msn.com
Line: 1


It works just fine in Chrome for me as well....
Tanner -> Any luck testing on XP with 3.6.18?

I am now seeing Security Error: Content at https://secure.shared.live.com/ may not load data from http://sn111w.snt111.mail.live.com/mail/InboxLight.aspx?n=476264074. in my error console too on the page load.
Whiteboard: May be a Win XP only bug
It's very unlikely that you get a bug only in winxp but not with other Windows 32 bit OS versions except if they do some stupid UA sniffing. It could depend on the hotmail Accounts. MS rolls out new versions only for a random number of user before they use that version for all users (AFAIK).
Whiteboard: May be a Win XP only bug
Updated to 3.6.23 - works now

:)
Glad to hear Don

I am still able to reproduce on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23 ID:20110920075126 and have found several similar reports in the support forums.
Keywords: qawanted
Some samples from the last 2 weeks on the support forum:

https://support.mozilla.com/en-US/questions/887494
https://support.mozilla.com/en-US/questions/887147
https://support.mozilla.com/en-US/questions/885160
https://support.mozilla.com/en-US/questions/882124

There appears to be something in 3.6 for some users that breaks Hotmail.
Summary: Can no longer open email in Hotmail → Some Firefox 3.6 Users can no longer open email in Hotmail
Unable to reproduce this issue:

OS: Windows-7 32 bit 
Browser: Aurora 15.0a2 (2012-07-12)

Steps to Reproduce the issue:
1. Open FF
2. Navigate to the Hotmail site
3. Log in.


Observed result: Hotmail working fine 

screenshot:

Please see screen shot attached
Attachment #641788 - Attachment description: hotmail workinh with Aurora → hotmail working with Aurora
Firefox3.6 is no longer supported and we got no new reports about this.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
Status: RESOLVED → UNCONFIRMED
Keywords: qawanted
Resolution: WORKSFORME → ---
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago9 years ago
Resolution: --- → WORKSFORME
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