669189 - Unsupported Devices shouldn't find Firefox in Android Market

Status: RESOLVED WORKSFORME

(Release Engineering :: General, defect, P1)

Description

[Thomas Arend [:tarend]]

Users of ARMv6-based devices like HTC Wildfire, HTC Legend, LG Vortex (VS660),
Huawei Ascend, etc. keep sending in their complaints that they see Firefox in the Android Market, and the installation fails on their (unsupported) devices.

Please check the Android Market filter settings for min processor and memory requirements!

Comment 1

[Thomas Arend [:tarend]]

And another one: Samsung Galaxy 5 (ARMv6 processor)

Comment 2

[Mark Finkle (:mfinkle) (use needinfo?)]

There are no filters on the Android Market console for restricting amrv6 or based on memory.

Comment 3

[Mark Finkle (:mfinkle) (use needinfo?)]

Looking at the restricted devices themselves, I can see the HTC Wildfire and HTC Legend are marked as "unsupported due to your manifest".

Huawei Ascend and LG Vortex are not listed anywhere.

Samsung Galaxy 3 is "unsupported due to your manifest", but Samsung Galaxy 5 is not listed anywhere.

Comment 4

[Mark Finkle (:mfinkle) (use needinfo?)]

It looks like the Android Market uses the binary libraries included with Fennec to determine the CPU restrictions. I see we include an "armeabi-v7a.so" in our APK.

Comment 5

[Thomas Arend [:tarend]]

Is that something we changed recently? How can we fix this asap? User complaints are piling up in my inbox - they suddenly find Firefox in the AM but crash during installation.

Comment 6

[Aaron Train [:aaronmt]]

For what it's worth, I was just able to find Firefox and Firefox Beta on an HTC Hero of which it was not available prior.

Comment 7

[Tony Chung [:tchung]]

(In reply to comment #5)
> Is that something we changed recently? How can we fix this asap? User
> complaints are piling up in my inbox - they suddenly find Firefox in the AM
> but crash during installation.

can/should we blocklist the devices?

Comment 8

[Aaron Train [:aaronmt]]

Attachment: Errors upon install (HTC Hero)

Comment 9

[Brad Lassey [:blassey] (use needinfo?)]

we did not make any change (intentionally) to this since last fall. Perhaps something has changed in the AM to break it. It would be great if RelEng could confirm that these devices do not show up on the supported device list.

Tony, if the devices are excluded by our libraries they are already blacklisted and are not available to be explicitly blacklisted. That's what I'm asking RelEng to double check.

Comment 10

[Aki Sasaki (not active)]

Attachment: supported devices main panel

Comment 11

[Aki Sasaki (not active)]

Attachment: htc

The Legend and Wildfire appear to be unsupported.

Comment 12

[Aki Sasaki (not active)]

Attachment: LG

The Vortex doesn't appear in any list.

Comment 13

[Aki Sasaki (not active)]

Attachment: huawei

The Ascend doesn't appear in any list.

Comment 14

[Aki Sasaki (not active)]

Attachment: samsung1

Comment 15

[Aki Sasaki (not active)]

Attachment: samsung2

Comment 16

[Aki Sasaki (not active)]

Attachment: samsung3

Split screenshots due to the lovely non-resizeable in-page popup.
The Galaxy 5 doesn't appear in any list.

Comment 17

[Aki Sasaki (not active)]

Since the Legend and Wildfire appear in a list (albeit the unsupported list), we can explicitly blacklist them if desired.

I'm not sure what to do with the devices that aren't in any list.

Comment 18

[Brad Lassey [:blassey] (use needinfo?)]

That all seems to point to this being some sort of bustage with the android market. Can we file a support ticket with them?

Comment 19

[Brad Lassey [:blassey] (use needinfo?)]

(In reply to comment #17)
> Since the Legend and Wildfire appear in a list (albeit the unsupported
> list), we can explicitly blacklist them if desired.
> 
> I'm not sure what to do with the devices that aren't in any list.

Please go ahead and block list those so we can limit the number of users seeing this issue.

Comment 20

[Tony Chung [:tchung]]

(In reply to comment #13)
> Created attachment 543964 [details]
> huawei
> 
> The Ascend doesn't appear in any list.

i Believe the Ascend = Huawei-M860

Comment 21

[Aki Sasaki (not active)]

(In reply to comment #18)
> That all seems to point to this being some sort of bustage with the android
> market. Can we file a support ticket with them?

I agree.
I don't see any way to file a ticket from the Market interface... I think this is the right solution but we'll have to dig.

(In reply to comment #19)
> (In reply to comment #17)
> > Since the Legend and Wildfire appear in a list (albeit the unsupported
> > list), we can explicitly blacklist them if desired.
> > 
> > I'm not sure what to do with the devices that aren't in any list.
> 
> Please go ahead and block list those so we can limit the number of users
> seeing this issue.

Oops, I can only "exclude" supported devices.  Since those are already unsupported, there is no exclude button/link.

Comment 22

[Thomas Arend [:tarend]]

More complaints are rolling in: HTC Hero (528 MHz ARM 11 processor), Huawei Ideos (ARMv6) - both marked as unsupported in our spreadsheet.

Comment 23

[Thomas Arend [:tarend]]

And the Motorola xt300 (528 MHz ARM 11 processor, Adreno 200 GPU, Qualcomm MSM7225 chipset, 256MB RAM)

Comment 24

[Aki Sasaki (not active)]

I sent a message to Android Market support.
One of the questions they asked was "device + build number" (for Android, I believe); is it possible for us to get the build number from people reporting this issue?

Comment 25

[Armen [:armenzg]]

I see a couple of threads about this topic IIUC:
http://www.google.com/support/forum/p/Android+Market/thread?tid=7d373277e7260306&hl=en
http://www.google.com/support/forum/p/Android+Market/thread?tid=382234d9ca7b3e5b&hl=en

Comment 26

[Aki Sasaki (not active)]

(In reply to comment #25)
> I see a couple of threads about this topic IIUC:
> http://www.google.com/support/forum/p/Android+Market/
> thread?tid=7d373277e7260306&hl=en
> http://www.google.com/support/forum/p/Android+Market/
> thread?tid=382234d9ca7b3e5b&hl=en

I think we're already following these; this bug, and the corresponding Android Market issue, are about how these exclusions aren't working properly.

Comment 27

[Thomas Arend [:tarend]]

Another one: Samsung GEM (has 800MhZ processor and only 124MB RAM - see specs at http://www.gsmarena.com/samsung_i100_gem-3738.php)

Comment 28

[Aaron Train [:aaronmt]]

(In reply to comment #24)
> I sent a message to Android Market support.
> One of the questions they asked was "device + build number" (for Android, I
> believe); is it possible for us to get the build number from people
> reporting this issue?

Example devices:

HTC Hero: 2.1-update 1 - Build number: 2.32.651.2 CL282911 release-keys
Motorola Charm: 2.1-update1 - Build number: BASIL_U3_03.90.7

Comment 29

[Aaron Train [:aaronmt]]

Motorola MB511 FlipOut: 2.1-update 1 - Build number: RUTH_U3_00.25.0

Comment 30

[Thomas Arend [:tarend]]

And the Motorola Citrus - http://www.androidcentral.com/motorola-citrus-specs (128 - 256MB memory, Processor: Qualcomm MSM7625 528MHz)

Comment 31

[Thomas Arend [:tarend]]

And two more:
LG Aloha (www.gsmarena.com/lg_c710_aloha-3413.php - 600MHz ARM11, 256MB) and LG Shine Plus C710h

Comment 32

[Thomas Arend [:tarend]]

And the Acer Liquid Mini - 600Mhz Qualcomm processor - http://www.phonearena.com/reviews/Acer-Liquid-Mini-Review_id2692

Comment 33

[Aki Sasaki (not active)]

14:52 PDT
Re: [#830494510] Your message about Android Market

Hello Aki,

Thanks for taking the time to report this problem. Our team is currently investigating why this issue pops up, and we'll let you know as soon as we hear back about a solution. Thanks for your patience, and I apologize for any inconvenience this has caused.

Regards,
The Android Market Team

Comment 34

[Thomas Arend [:tarend]]

And the Samsung Intercept: http://www.phonescoop.com/phones/phone.php?p=2649 - processor 800 MHz Samsung S3C6410

Comment 35

[Thomas Arend [:tarend]]

And the LG Optimus One P500 - http://www.gsmarena.com/lg_optimus_one_p500-3516.php - 600 Mhz ARM11 processor, 170MB internal memory

Comment 36

[Thomas Arend [:tarend]]

And the XPeria X10 Mini (http://www.gsmarena.com/sony_ericsson_xperia_x10_mini-3125.php) - 128MB internal memory, 600 Mhz A11 processor

Comment 37

[Thomas Arend [:tarend]]

And the Samsung Galaxy Mini GT S5570 (http://pdadb.net/index.php?m=specs&id=2752&c=samsung_gt-s5570_galaxy_mini) - CPU: 600 MHz Qualcomm MSM7227, 384 MB RAM

Comment 38

[Thomas Arend [:tarend]]

And the Samsung Galaxy Apollo I5801 - 256 MB RAM, CPU: Samsung S5P6422 667 MHz processor - see http://www.gsmarena.com/samsung_i5801_galaxy_apollo-3432.php

Comment 39

[Thomas Arend [:tarend]]

And the Samsung Galaxy Mini GT S5570 (http://pdadb.net/index.php?m=specs&id=2752&c=samsung_gt-s5570_galaxy_mini) - CPU: 600 MHz Qualcomm MSM7227, 384 MB RAM

Comment 40

[Thomas Arend [:tarend]]

And the HTC Droid Eris (http://www.phonescoop.com/phones/phone.php?p=2444) - CPU: 528 MHz MSM7600, 147 MB RAM

Do we have any update on this. We still keep getting a ton of user complaints!

Comment 41

[Aki Sasaki (not active)]

From July 15, after I replied to the response pasted in comment 33:

Hello Aki,

Thank you for taking the time to write to us. Our team is currently investigating your report. We hope to have a resolution soon, and will contact you when we have an update or if we need further information.

Thank you for your patience.

Regards,
The Android Market Team


No further information to date.

Comment 42

[Aki Sasaki (not active)]

From 11:35 am PDT today:

Hello Aki,

Thank you for your patience. We've made some changes recently that may
have resolved the problem. If you're still having trouble, please let us
know and we'll be happy to assist you further.

Regards,
The Android Market Team

Comment 43

[Aaron Train [:aaronmt]]

Tested a bunch of phones listed in this discussion, and all did not locate Firefox nor Firefox Beta on the market. This seems fixed now, awesome. Thanks Aki.