Closed Bug 680418 Opened 10 years ago Closed 10 years ago
Cannot start Firefox after v6 update
. Crashes and won't start, even in Safe Mode .
After updating Firefox to version 126.96.36.19940, I tried starting, and got the Mozilla Crash Reporter window. Selected "Restart", but still wouldn't start (even selected "Tell Mozilla about this crash..." and "Allow Mozilla to contact me..." check buttons. Tried starting in Safe Mode, deselected everything, but still got the Crash Reporter window, and would not start. Did some searching online for solutions and after looking around in support.mozilla.com, tried to create a crash report. Looking in my crash report folder, I took the most recent crash (as per this page http://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_getting-your-crash-report), and submitted the appropriate link (https://crash-stats.mozilla.com/report/index/7952b47a-afb6-40eb-bef5-72e162110818) hoping for a crash signature. Got "page not found" and the suggestion I enter a bugzilla report. Other details... Running Windows XP Pro 2000, SP3 on a Dell XPS 2.8GHz with 3.5GB RAM. Thanks! David Norton email@example.com
0 xul.dll nsStandardURL::SchemeIs netwerk/base/src/nsStandardURL.cpp:1686 1 DesktopGLSvcs.dll DesktopGLSvcs.dll@0x10704 2 DesktopGLSvcs.dll DesktopGLSvcs.dll@0x8743 3 xul.dll nsDocShell::LoadURI docshell/base/nsDocShell.cpp:1434 4 xul.dll nsDocShell::LoadURI docshell/base/nsDocShell.cpp:3739 5 xul.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:102 6 xul.dll XPC_WN_CallMethod js/src/xpconnect/src/xpcwrappednativejsops.cpp:1610 7 mozjs.dll js::Interpret js/src/jsinterp.cpp:4685 8 mozjs.dll js::RunScript js/src/jsinterp.cpp:613 9 mozjs.dll js::Invoke js/src/jsinterp.cpp:694 10 mozjs.dll js::ExternalInvoke js/src/jsinterp.cpp:816 11 mozjs.dll JS_CallFunctionValue js/src/jsapi.cpp:5080 12 xul.dll nsJSContext::CallEventHandler dom/base/nsJSEnvironment.cpp:1906 13 xul.dll nsJSEventListener::HandleEvent dom/src/events/nsJSEventListener.cpp:224 14 xul.dll nsEventListenerManager::HandleEventSubType content/events/src/nsEventListenerManager.cpp:1142 15 xul.dll nsEventListenerManager::HandleEventInternal content/events/src/nsEventListenerManager.cpp:1239 16 xul.dll nsEventDispatcher::Dispatch content/events/src/nsEventDispatcher.cpp:648
Severity: major → critical
Crash Signature: [@ nsStandardURL::SchemeIs(char const*, int*) ]
This may be a duplicate of bug 670542. That bug says it is malware related, so you should scan your system.
Will do. I had some problems a while ago (that I ignored) and went to the Spywareinfo forums. Should have finished what I started. Thanks. If any further (helpful) info comes up, I'll post it.
DesktopGLSvcs.dll is the DLL that looks like malware.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 670542
Thanks for the help! After a little bit of work, the folks at spywareinfoforums.com were able to help. (http://www.spywareinfoforum.com/index.php?/topic/132436-malware-effecting-firefox-v6-cant-start-even-in-safe-mode/) -Dave
I want to thank you because you followed the right path to fix your problem. Trying to fix it yourself with the support articles and then providing everything necessary in this bug report. A personal (!) note because I saw in your link that you had an out-of-date java version. You could try PSI (google for Personal security inspector) that keeps applications and plugins up-to-date.
Status: RESOLVED → VERIFIED
Repeat of this problem on my laptop, tried to drop back to version 5 but auto update to ver 6 screwed it again.
aranos181, to get rid of malware with random filename, see https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_backdoor-ulrbot-c
Still an issue going to have to use another browser....
(In reply to aranos181 from comment #10) > Still an issue going to have to use another browser.... You have malware that makes Firefox 6 crash but no longer Firefox 7 (released on Sept 27). See the specialized forums as this malware is almost undetectable by current anti-malware software: http://support.mozilla.com/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware
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