682185 - Unknown Sync Error

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[mozilla]

Attachment: sync error

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:6.0) Gecko/20100101 Firefox/6.0
Build ID: 20110811165603

Steps to reproduce:

Tried to sync Firefox.


Actual results:

Nothing, sync reports an "unknown error" and does not sync between the laptop and desktop.


Expected results:

Sync should sync bookmarks and settings.

Comment 1

[Philipp von Weitershausen [:philikon]]

Thanks for your report! Somehow your two machines got into an inconsistent key state.

To fix, you can go to the Sync pane in the Options/Preferences dialog and choose "My Sync Key" under "Manage account". Just generate a new random Sync Key. This will cause a reupload of all your data. You will then have to enter that key on your other devices, and they should resume syncing.

Please let us know if that fixes it.

Comment 2

[mozilla]

Thanks, that fixed it for me. Anything I can do to prevent it?

Comment 3

[Richard Newman [:rnewman]]

(In reply to mozilla from comment #2)
> Thanks, that fixed it for me. Anything I can do to prevent it?

Just keep up to date with Firefox releases; we made several layers of fixes in Firefox 6 and 7, as described in

  https://bugzilla.mozilla.org/show_bug.cgi?id=646269#c7

Firefox 6 has most of the fix, so you should be safe from having this happen to you again.

*fingers crossed*