683137 - Una vez que la página de inicio y el proveedor de búsqueda es capturado por un sitio ya no se puede cambiar (ejemplo: eSnips)

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Pancocheli Calcia]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
Build ID: 20110811165603

Steps to reproduce:

I installed eSnips Downloader from www.esnips.com and it hijacked my home (start) page and my search provider. After uninstalling eSnips Downloader I can´t recover the capacity to set these preferences. I tried changing the home page from Tools/Options/general and also editing the corresponding properties from about:config page.


Actual results:

After closing and re-opening the browser the hijacked homepage and default search provider are restored automatically. The program Spyware blaster couldn´t find and fix the problem and the software HijackThis blocks the hijack every time I open the browser, but the hijacking is not removed.


Expected results:

Firefox should have security mechanisms to prevent home page and default search provider hijacking. As I knew through a forum IE users didn´t had this problem after uninstalling eSnips Downloader. I dind´t re-install Firefox because I use Zotero extention and I fear to loose all my bibliographic references in this process.

Comment 1

[u279076]

This sounds more like eSnips is giving a bad user experience and we should work with them to fix that. Moving to Tech Evangelism.

Comment 2

[Karl Dubost💡 :karlcow]

PING www.esnips.com (83.170.105.61): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
^C
--- www.esnips.com ping statistics ---
7 packets transmitted, 0 packets received, 100.0% packet loss


solved.