cannot register or recover password for mozilla support

RESOLVED WORKSFORME

Status

RESOLVED WORKSFORME
7 years ago
7 years ago

People

(Reporter: lionel_silva, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1
Build ID: 20110830092941

Steps to reproduce:

clicked on the Register link from the addon page. filled in the Register fields. 

the same happens when i say i lost my password and supply my email address.

i am running under Win7 64 bit.

I cleared cache and cookies, restarted in safe mode. same result

chatted with mozilla support and they suggested i open a bug report


Actual results:

Access denied

You do not have permission to access this page.


Expected results:

I should have been registered or had my password sent to me, or have it tell me i dont have an id (I dont remember).

Updated

7 years ago
Component: General → General
Product: Firefox → support.mozilla.com
QA Contact: general → general
Version: 6 Branch → unspecified
(In reply to Lionel from comment #0)
> clicked on the Register link from the addon page. filled in the Register
> fields. 

Was this on support.mozilla.com or addons.mozilla.org? Can you tell us the URL?
(Reporter)

Comment 2

7 years ago
It happened at both URLs. But I have resolved the problem. I rebuilt my windows userid (made a new one, moved files, deleted old one and renamed new one). I tried it again and I was able to register. Weird.
OK, thanks!
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → WORKSFORME
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