683766 - cannot register or recover password for mozilla support

Status: RESOLVED WORKSFORME

Description

[Lionel]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1
Build ID: 20110830092941

Steps to reproduce:

clicked on the Register link from the addon page. filled in the Register fields. 

the same happens when i say i lost my password and supply my email address.

i am running under Win7 64 bit.

I cleared cache and cookies, restarted in safe mode. same result

chatted with mozilla support and they suggested i open a bug report


Actual results:

Access denied

You do not have permission to access this page.


Expected results:

I should have been registered or had my password sent to me, or have it tell me i dont have an id (I dont remember).

Comment 1

[James Socol [:jsocol, :james]]

(In reply to Lionel from comment #0)
> clicked on the Register link from the addon page. filled in the Register
> fields. 

Was this on support.mozilla.com or addons.mozilla.org? Can you tell us the URL?

Comment 2

[Lionel]

It happened at both URLs. But I have resolved the problem. I rebuilt my windows userid (made a new one, moved files, deleted old one and renamed new one). I tried it again and I was able to register. Weird.

Comment 3

[James Socol [:jsocol, :james]]

OK, thanks!