Closed Bug 683766 Opened 14 years ago Closed 14 years ago

cannot register or recover password for mozilla support

Categories

(support.mozilla.org :: General, defect)

Other
Other
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: lionel_silva, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1 Build ID: 20110830092941 Steps to reproduce: clicked on the Register link from the addon page. filled in the Register fields. the same happens when i say i lost my password and supply my email address. i am running under Win7 64 bit. I cleared cache and cookies, restarted in safe mode. same result chatted with mozilla support and they suggested i open a bug report Actual results: Access denied You do not have permission to access this page. Expected results: I should have been registered or had my password sent to me, or have it tell me i dont have an id (I dont remember).
Product: Firefox → support.mozilla.com
QA Contact: general → general
Version: 6 Branch → unspecified
(In reply to Lionel from comment #0) > clicked on the Register link from the addon page. filled in the Register > fields. Was this on support.mozilla.com or addons.mozilla.org? Can you tell us the URL?
It happened at both URLs. But I have resolved the problem. I rebuilt my windows userid (made a new one, moved files, deleted old one and renamed new one). I tried it again and I was able to register. Weird.
OK, thanks!
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
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