Closed
Bug 683766
Opened 14 years ago
Closed 14 years ago
cannot register or recover password for mozilla support
Categories
(support.mozilla.org :: General, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: lionel_silva, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1
Build ID: 20110830092941
Steps to reproduce:
clicked on the Register link from the addon page. filled in the Register fields.
the same happens when i say i lost my password and supply my email address.
i am running under Win7 64 bit.
I cleared cache and cookies, restarted in safe mode. same result
chatted with mozilla support and they suggested i open a bug report
Actual results:
Access denied
You do not have permission to access this page.
Expected results:
I should have been registered or had my password sent to me, or have it tell me i dont have an id (I dont remember).
Updated•14 years ago
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Product: Firefox → support.mozilla.com
QA Contact: general → general
Version: 6 Branch → unspecified
Comment 1•14 years ago
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||
(In reply to Lionel from comment #0)
> clicked on the Register link from the addon page. filled in the Register
> fields.
Was this on support.mozilla.com or addons.mozilla.org? Can you tell us the URL?
It happened at both URLs. But I have resolved the problem. I rebuilt my windows userid (made a new one, moved files, deleted old one and renamed new one). I tried it again and I was able to register. Weird.
Comment 3•14 years ago
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||
OK, thanks!
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
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Description
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