684891 - Violating Website Report captcha is broken

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect)

Description

[Kevin Brosnan [Ex-Mozilla]]

When visiting http://www.mozilla.org/en-US/legal/fraud-report/ to fill out a fraud report the recaptcha service says "Input error: Invalid referer". This is fallout from the .org merge.

Comment 1

[:glob ✱]

Note: this renders the form completely broken, meaning sites such as http://firefox7.org/ can not be reported easily.

Comment 2

[Samuel Sidler (:ss)]

Any update here? Protecting Mozilla's trademarks is incredibly important for so many reasons.

I'd CC someone from Legal here but their entire product is hidden so I have no idea who I'd CC. Yay for transparency.

Comment 3

[James Long (:jlongster)]

(In reply to Kevin Brosnan [:kbrosnan] from comment #0)
> When visiting http://www.mozilla.org/en-US/legal/fraud-report/ to fill out a
> fraud report the recaptcha service says "Input error: Invalid referer". This
> is fallout from the .org merge.

How do you know this is the case? The merge doesn't affect the mozilla.com side of things at all, and this page is hosted on it. As far as this page is concerned, it's running the exact same way it was before.

Comment 4

[:glob ✱]

(In reply to James Long (:jlongster) from comment #3)
> How do you know this is the case? The merge doesn't affect the mozilla.com
> side of things at all, and this page is hosted on it. As far as this page is
> concerned, it's running the exact same way it was before.

the referrer which is sent to recaptcha would have changed from mozilla.com to mozilla.org, triggering the "invalid referer" error.

Comment 5

[James Long (:jlongster)]

Ok, I see. Who knows about catpchas? Do we just need a new API key?

Comment 6

[:glob ✱]

(In reply to James Long (:jlongster) from comment #5)
> Ok, I see. Who knows about catpchas? Do we just need a new API key?

yes, i believe this is all that's required.

https://www.google.com/recaptcha/admin/create

Comment 7

[James Long (:jlongster)]

Ok, assigning to Laura to figure out who should do this. I can't get it until next week.

Comment 8

[Laura Forrest]

Hey Steven - Is this something someone at SilverOrange can work on?

Comment 9

[Liz Compton [:liz]]

This is still broken. I've received several reports from folks trying to use the form. Can someone please fix it soon?

Comment 10

[James Long (:jlongster)]

The captcha is working for me now. Not sure who fixed it. See attachment.

Comment 11

[James Long (:jlongster)]

Attachment: Working recaptcha

Comment 12

[Liz Compton [:liz]]

hmm. When I click the link at the bottom of http://www.mozilla.org/en-US/firefox/fx/ it takes me to http://www.mozilla.org/en-US/legal/fraud-report/index.html and there's no recaptcha.

Comment 13

[James Long (:jlongster)]

Can you provide a screenshot of the form, and some details about your browser/platform?

That's very curious.

Comment 14

[Loic]

Attachment: recaptcha still broken

It's not fixed, look at my screenshot, there is "Input error: Invalid referer" displayed for the line "Are you human?".

Comment 15

[Liz Compton [:liz]]

The screenshot in comment 14 is the same thing I see. I'm using Firefox 8 on Windows 7.

Comment 16

[:glob ✱]

it's still broken for me too, on all browsers (nightly, chrome, ...)

Comment 17

[Laura Forrest]

Doh! Still broken. Assigning to James to take from here.

Comment 18

[Liz Compton [:liz]]

James - If this can't be fixed quickly, could a note be added to the page that says something like "We're having problems with this form. If the captcha isn't working, please send the requested information to [e-mail]."

Comment 19

[James Long (:jlongster)]

Ok, I generated new keys and asked IT set them in the configs. If they don't do this soon I will add that message, but they are generally pretty fast.

Comment 20

[Liz Compton [:liz]]

thanks!

Comment 21

[James Long (:jlongster)]

This looks fixed for me, please check it. For some reason it was working for me before too, but I was able to reproduce the problem on Chrome and it's working there now. IT has updated the values.

Comment 22

[:glob ✱]

confirming that it's now fixed, thanks :)

Comment 23

[Loic]

Indeed, I tested with FF8&11, it's fixed. Thanks.