686158 - firefox 6.02 crashes randomly after it is up for a while at any webpage. It does not always create a crash report. please fix

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[catchnj]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Build ID: 20110902133214

Steps to reproduce:

I didn't do anything. firefox 6.02 crashes randomly after it is up for a while at any webpage.  It does not always create a crash report. please fix   The browser just crashes by itself even with no activity.


Actual results:

firefox 6.02 crashes randomly after it is up for a while at any webpage.  It does not always create a crash report. please fix

Comment 1

[Jo Hermans]

Please give an example of a crash-report (see <about:crashes> for a list), otherwise there's nothing that can be done. And it would also be useful to report the websites where this happens.

Comment 2

[catchnj]

Since firefox is not generating any crash reports when it crashes/disapears, I can not provide any crash report examples.  Another question would be why it does not generate any crash report when it crashes even though I have that option turned on? 
I performed virus and spyware scanning on my pc and never had any issues found. I also checked to see if I had the latest plugins and add-on's. I had this same random crashing problem with the 6.0 and 6.01 versions also. An example of a website it crashed is google news: http://news.google.com/nwshp?hl=en&tab=wn  but it could happen at any website.  It does not crash right away. I just leave any website up and in a few minutes firefox will just disappear and not generate any crash report.  After it crashes, I get asked by firefox if I want to restore my last session after I restart firefox.  
Here is more information on list of plugins: 
    Windows XP service pack 3
    Firefox 6.0.2
Installed Plug-ins

    Google Update
    Shockwave Flash 10.3 r183
    Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
    Next Generation Java Plug-in 1.6.0_27 for Mozilla browsers
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    Adobe PDF Plug-In For Firefox and Netscape 10.1.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    DRM Store Netscape Plugin
    DRM Netscape Network Object 

User Agent

Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

Comment 3

[catchnj]

I think I might of resolved the crashing issue. I started firefox in safemode and turned off all plugins. I noticed that stopped the crashes, so one of the plugins seemed to be the issue. I turned the adobe flash/shockwave plugin back on and soon after I had a crash. I turned the flash plugin off again and then saw a firefox notification that the plugin was disabled and that I also had a outdated version of adobe flash/shockwave installed. This was strange since I been to the firefox plugin update site many times and just earlier in the same day and it always told me I had a "up to date" version of adobe flash/shockwave plugin installed. I went to the adobe site to update the adobe flash plugin and its seemed to be the same version I had before, but I decided to reinstall the adobe flash/shockwave plugin again to be sure. 
So far no more crashes since I reinstalled/updated the adobe flash/shockwave plugin. I would suggest anyone else having this issue to check the adobe shockwave/flash plugin to see if the latest version and perhaps to still re-install it again if you already had the latest version. 

I also get the feeling that the firefox plugin verification site: https://www.mozilla.org/en-US/plugincheck/ might be buggy indicating you have the latest adobe shockwave/flash plugin installed when you don't, but I didn't do good research to verify that.
Let me know if this resolved anyone Else's mysterious crash issues with firefox 6.02 that didn't create a crash report.

Comment 4

[catchnj]

The firefox crashes without crash reports started again. I guess I will have to live with it.

Comment 5

[catchnj]

Added crash reports:
https://crash-stats.mozilla.com/report/index/bp-b6c934b8-4c1f-4aec-8efb-d57052110917
https://crash-stats.mozilla.com/report/index/bp-c6eb2847-234d-4e38-9844-5c25d2110917

Comment 6

[Jo Hermans]

The first one is bug 660988, during plugin initialization.
The second one is a crash in QuickTime.

Comment 7

[catchnj]

I uninstalled apple quicktime 7.7 and that didn't help. I then un-installed Apple ITunes 10.4 software and all related apple software components (ITUNES 10.4, Quicktime, apple software update, apple mobile device support, bonjor and Apple application support) and Firefox hasn't crashed in over a week for me. I not 100% percent sure it was Apple ITunes software that was causing firefox to crash randomly for me but that was the only change I made on my PC that I am aware of and firefox hasn't crashed since then.

Comment 8

[Scoobidiver (away)]

Does it work for you now?

Comment 9

[Phoenix]

Reporter, do you still experiencing crashes?

Comment 10

[Phoenix]

Resolved per whiteboard