68680 - Browser doesn't start, because of Ontrack's SystemSuite 3.0 Task Manager

Status: RESOLVED DUPLICATE of bug 53952

(SeaMonkey :: General, defect)

Description

[Rick DeBay]

From Bugzilla Helper:
User-Agent: Mozilla/4.75 [en] (WinNT; U)
BuildID:    20010109

Neither browser nor Profile Manager will start.  Mozilla.exe is in
the task list with no CPU activity and 1932K memory in use.
It can be killed from the task list.  No splash screen is displayed.

Reproducible: Always
Steps to Reproduce:
1. Launch Mozilla from desktop, command prompt, etc.
2.
3.

This also happens with Netscape 6.01.  Since 6.0 is no longer
available, I can't test that.  NS 4.75 is fine.

Comment 1

[Boris Zbarsky [:bzbarsky]]

Could you please try a more recent build than 2001-01-09?

Also, do you have write permission to the Mozilla install directory?

Comment 2

[Rick DeBay]

Yes, I have write permissions for the directory I installed Mozilla in :-)
The February 13 2001 build has the same problem.
BTW, the FAQ suggestion of mozilla.exe -installer didn't help.
The only change is that 2100K of memory is now consistently used.

Comment 3

[Christoph Hippchen]

I had this same problem in Linux with build 2001021303, but after deleting my
.mozilla directory, it runs fine.

Comment 4

[Asa Dotzler [:asa]]

rick, try running mozilla -profilemanager and create a new profile.  if this
does not work please reopen this bug. thanks.

Comment 5

[Rick DeBay]

mozilla -profilemanager didn't work.  I have the feeling that it's waiting
for something during initialization, since it stops with very little memory
in use.  At what point does it try to start the Java environment?
Something makes me think that could be it.

Comment 6

[timeless]

please search for the bugs where i mention depends.exe and visit 
http://dependencywalker.com to get it.

Comment 7

[Rick DeBay]

Attachment: depend.exe output

Comment 8

[Rick DeBay]

Ran depend.exe - I don't know why user32.dll is missing an API,
it doesn't appear to be back level.
VC++ help says this is a Windows 2000/98 only API.

Comment 9

[timeless]

that's probably multiple monitor support. attached output is totally useless 
:-(

let's try filemon from sysinternals.com [and also see if checking all options 
in depends gives you better output -- doubtful :-( ]

Comment 10

[Rick DeBay]

Holy cr*p it works!  I killed all processes for Microsoft SMS and McAfee
VirusScan 4.5 and Mozilla starts.  I'll try to narrow it down.

Comment 11

[Rick DeBay]

OK, the culprit was Ontrack's SystemSuite 3.0 Task Manager service.
I have no idea why it would keep Mozilla from running.  I'll
report it and see if they can come up with an answer.
Where does conflicts with software get recorded?

Comment 12

[Rick DeBay]

It doesn't look like Ontrack is going to do anything about this.
I don't know if it's their bug, or Mozilla's.

Comment 13

[Rick DeBay]

The email [e-mail] is no longer valid.  I can be reached at
[e-mail] or [e-mail]; I couldn't find any way to
change the reporter.
If I a copy of the software is needed to reproduce the problem I
can supply it, as long as there are no licensing issues.
I'm still trying to convince Ontrack to download Mozilla and reproduce
it themselves.

Comment 14

[Keyser Sose]

Hmmmm possibly a relnote here? Thoughts?

Comment 15

[Keyser Sose]

Marking NEW.

Comment 16

[Keyser Sose]

CCing endico for possible release note comment.

Comment 17

[Topics Man]

I can confirm exactly the same problem with 0.8.1 and SystemSuite 3.0 on 
NT4/SP6.

I doubt very much that its a SystemSuite problem since:

1) I have hundreds of other applications which work OK with the SystemSuite 
service present/started.

2) There are other bug reports relating to non-starting with various other 
things running.

I think its something to do with Mozilla's startup sequence, perhaps where it 
tries to DDE with possible previous instances of itself. 

I think this one is IMPORTANT!.

Cheers,
Chris

Comment 18

[Boris Zbarsky [:bzbarsky]]

DDE could very well be the problem... see bug 53952

Comment 19

[Boris Zbarsky [:bzbarsky]]

reading 53952 more carefully, this is a duplicate.

*** This bug has been marked as a duplicate of 53952 ***