From Bugzilla Helper: User-Agent: Mozilla/4.75 [en] (WinNT; U) BuildID: 20010109 Neither browser nor Profile Manager will start. Mozilla.exe is in the task list with no CPU activity and 1932K memory in use. It can be killed from the task list. No splash screen is displayed. Reproducible: Always Steps to Reproduce: 1. Launch Mozilla from desktop, command prompt, etc. 2. 3. This also happens with Netscape 6.01. Since 6.0 is no longer available, I can't test that. NS 4.75 is fine.
Could you please try a more recent build than 2001-01-09? Also, do you have write permission to the Mozilla install directory?
Yes, I have write permissions for the directory I installed Mozilla in :-) The February 13 2001 build has the same problem. BTW, the FAQ suggestion of mozilla.exe -installer didn't help. The only change is that 2100K of memory is now consistently used.
I had this same problem in Linux with build 2001021303, but after deleting my .mozilla directory, it runs fine.
rick, try running mozilla -profilemanager and create a new profile. if this does not work please reopen this bug. thanks.
mozilla -profilemanager didn't work. I have the feeling that it's waiting for something during initialization, since it stops with very little memory in use. At what point does it try to start the Java environment? Something makes me think that could be it.
please search for the bugs where i mention depends.exe and visit http://dependencywalker.com to get it.
Ran depend.exe - I don't know why user32.dll is missing an API, it doesn't appear to be back level. VC++ help says this is a Windows 2000/98 only API.
that's probably multiple monitor support. attached output is totally useless :-( let's try filemon from sysinternals.com [and also see if checking all options in depends gives you better output -- doubtful :-( ]
Holy cr*p it works! I killed all processes for Microsoft SMS and McAfee VirusScan 4.5 and Mozilla starts. I'll try to narrow it down.
OK, the culprit was Ontrack's SystemSuite 3.0 Task Manager service. I have no idea why it would keep Mozilla from running. I'll report it and see if they can come up with an answer. Where does conflicts with software get recorded?
It doesn't look like Ontrack is going to do anything about this. I don't know if it's their bug, or Mozilla's.
The email email@example.com is no longer valid. I can be reached at firstname.lastname@example.org or email@example.com; I couldn't find any way to change the reporter. If I a copy of the software is needed to reproduce the problem I can supply it, as long as there are no licensing issues. I'm still trying to convince Ontrack to download Mozilla and reproduce it themselves.
Hmmmm possibly a relnote here? Thoughts?
CCing endico for possible release note comment.
I can confirm exactly the same problem with 0.8.1 and SystemSuite 3.0 on NT4/SP6. I doubt very much that its a SystemSuite problem since: 1) I have hundreds of other applications which work OK with the SystemSuite service present/started. 2) There are other bug reports relating to non-starting with various other things running. I think its something to do with Mozilla's startup sequence, perhaps where it tries to DDE with possible previous instances of itself. I think this one is IMPORTANT!. Cheers, Chris
reading 53952 more carefully, this is a duplicate. *** This bug has been marked as a duplicate of 53952 ***