688573 - "Missing account name" on sync

Status: RESOLVED WONTFIX

(Firefox :: Sync, defect)

Description

[Gregory Szorc [:gps]]

Attachment: initial sync log (missing account name)

I just set up Sync across two machines:

1) Aurora (8) on OS X
2) Nightly (9) on Windows

When I configured Sync on the 2nd device (#2), I received the dreaded status bar with:

  Sync encountered an error while connecting: Missing account name

When I restarted Nightly, I now get the "Unknown error" message.

Comment 1

[Gregory Szorc [:gps]]

Attachment: log after restart (Unknown error)

Comment 2

[Gregory Szorc [:gps]]

Gah. Just looked at the logs and it is a 503 on a DELETE. Boo server outage. This should be a dupe, right?

Comment 3

[Gregory Szorc [:gps]]

Or maybe not. I reproduced this on 9.0a1 (2011-09-22). philikon seemed to think this had been fixed in Nightly. But, my experience disagrees. Still seeing "Unknown error" in this case.

Comment 4

[Philipp von Weitershausen [:philikon]]

Interesting. We fixed the trivial cases of getting server maintenance errors during the first sync in bug 683396, but due to time constraints (and also smaller bugs + changesets FTW) we left the more finicky bits for later. This work is done in bug 684798 which started out by simply writing tests, but I've since discovered a few places where we don't do the appropriate checks already. So I'll add this case to the tally. Thanks for the report, Greg!

Comment 5

[Chris Karlof [:ckarlof]]

This bug only likely affects Sync 1.1, and it was shut down in the fall of 2015 (https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/).