690492 - Sync Error: GET fail 503 "server issue: database is not healthy"

Status: RESOLVED FIXED

(Firefox :: Sync, defect)

Description

[rheimbuch]

Attachment: 1317325523968.log

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:7.0) Gecko/20100101 Firefox/7.0
Build ID: 20110922153450

Steps to reproduce:

Occurs intermittently during background syncs, or when manually invoking sync via the [Tools] -> [Sync Now] menu item.


Actual results:

Notification bar appears at bottom of window: "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."

A new log appears in "about:sync-log", indicating:
GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/qpjgvzseyi3y4in6mkdffawobq6ncbxf/info/collections

Log is attached.

Using curl to GET any path on scl2-sync354.services.mozilla.com returns a a 503 error: "server issue: database is not healthy".

Comment 1

[Richard Newman [:rnewman]]

Thanks for the report. We're aware of the issue, and are working on it.

Comment 2

[Justin Lazaro [:jlaz] (use needinfo)]

Greetings,

Several dbs have crashed this week, causing an outage for Sync users (your node, scl2-sync354, included).  You should now have a new node assignment.  Are you continuing to experience any issues?

Comment 3

[Jonathan Guerin]

I've been seeing this error as well, but I don't get a 'db unhealthy' message.

1317657526085	Sync.Service	INFO	Starting sync at 2011-10-03 08:58:46
1317657526085	Sync.SyncScheduler	DEBUG	Clearing sync triggers.
1317657526085	Sync.Service	INFO	In sync().
1317657526634	Sync.Resource	DEBUG	mesg: GET fail 503 https://phx-sync370.services.mozilla.com/1.1/kop48/info/collections
1317657526634	Sync.Resource	DEBUG	GET fail 503 https://phx-sync370.services.mozilla.com/1.1/kop48/info/collections
1317657526638	Sync.SyncScheduler	CONFIG	Starting backoff, next sync at:Mon Oct 03 2011 09:16:01 GMT-0700 (Pacific Daylight Time)

Comment 4

[Tracy Walker [:tracy]]

mass change of sync error bugs filed during outage.

Comment 5

[Tracy Walker [:tracy]]

Servers were repaired. marking as FIXED