690624 - Sync stops working: server incorrectly configured

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[justin.r.hall]

Attachment: Unknown error.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0) Gecko/20100101 Firefox/7.0
Build ID: 20110922153450

Steps to reproduce:

Launch Firefox, let it auto-sync or try using Sync Now.


Actual results:

I get one of two errors just below the Awesome Bar:

1. Sync encountered an error while connecting: Server incorrectly configured. Please try again."

2. Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

The first is the most common. Typically, it will not sync when this one happens. If I get the second error, it will sometimes sync successfully if I leave it alone for a while (although the error will continue to pop up). Possibly related to bug 680027.



Expected results:

Firefox should have synced properly. Sync logs attached.

Comment 1

[justin.r.hall]

Attachment: Server incorrectly configured.

Comment 2

[Tracy Walker [:tracy]]

Servers were repaired. marking as FIXED

Comment 3

[justin.r.hall]

Attachment: Server incorrectly configured. (after declared "fixed")

Doesn't seem fixed to me, got the same error this morning. Attached new log. Running FF 9 beta this time.

Comment 4

[justin.r.hall]

Still getting errors constantly. Lots of "NS_ERROR_NOT_AVAILABLE" in the sync logs. Internal DNS issues or something?

Comment 5

[justin.r.hall]

Haven't experienced this in a while. Maybe fixed behind the scenes without updating here? Marking resolved.