691346 - sync not working for many weeks

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[dennis warren]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0) Gecko/20100101 Firefox/7.0
Build ID: 20110922153450

Steps to reproduce:

Trying to delete account and resync - can't do it.


Actual results:

sync has not been working for many weeks.


Expected results:

it should have sync'd my bookmarks.

Comment 1

[Tracy Walker [:tracy]]

If you actually deleted your sync account, it won't work any longer.

If you mean you removed a client from the account, then you have to add the client back to the sync account.

Comment 2

[dennis warren]

What I am meaning to say is - sync hasn't been working for a very long time for me. When I tried to get it working again, I changed passwords - I tried deleting the information on the website side - I tried to deleteing the account just to created another. Nothing that I have tried has worked. Is there some way I can just get it off my browser and not use it at all?

(In reply to Tracy Walker [:tracy] from comment #1)
> If you actually deleted your sync account, it won't work any longer.
> 
> If you mean you removed a client from the account, then you have to add the
> client back to the sync account.

Comment 3

[Tracy Walker [:tracy]]

mass change of sync error bugs filed during outage.

Comment 4

[Matthew Smith]

I have had to reset my Sync ID and PW every other day for well over 3 weeks.  Firefox Version 8, Windows 7, New Dell 1600 Laptop (4mo)& New Dell XPS 8300 Desktop 1mo.  Problem occurs on both systems.  Never had problem until I switched to Windows 7.

Comment 5

[Richard Newman [:rnewman]]

(In reply to Matthew Smith from comment #4)
> I have had to reset my Sync ID and PW every other day for well over 3 weeks.
> Firefox Version 8, Windows 7, New Dell 1600 Laptop (4mo)& New Dell XPS 8300
> Desktop 1mo.  Problem occurs on both systems.  Never had problem until I
> switched to Windows 7.

Matthew: please file a new bug, rather than diving in on an unrelated older bug. Thanks.

Comment 6

[Tracy Walker [:tracy]]

Matthew,  do you have Fx set to not remember passwords?

Comment 7

[Matthew Smith]

Yes, I have FX set to remember passwords to sites where no harm can be done or identity stolen