Closed Bug 691442 Opened 10 years ago Closed 10 years ago
Firefox sync error 500
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0 Build ID: 20110928060149 Steps to reproduce: Just click "Sync Now" in main menu. Actual results: Show error in botton FirefoxFox window. This is about:sync-log 1317667315021 Sync.Engine.Clients DEBUG First sync, uploading all items 1317667315022 Sync.Engine.Clients INFO 1 outgoing items pre-reconciliation 1317667315279 Sync.Collection DEBUG mesg: GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/clients?full=1 1317667315279 Sync.Collection DEBUG GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/clients?full=1 1317667315280 Sync.Service DEBUG clients failed: "server error: converted 500" No traceback available 1317667315280 Sync.Service INFO Updating enabled engines: 0 clients. 1317667315281 Sync.Engine.Bookmarks INFO 4 outgoing items pre-reconciliation 1317667317416 Sync.Collection DEBUG mesg: GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/bookmarks?newer=1317666531.12&full=1 1317667317416 Sync.Collection DEBUG GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/bookmarks?newer=1317666531.12&full=1 1317667317417 Sync.Service DEBUG bookmarks failed: "server error: converted 500" No traceback available 1317667317417 Sync.Service INFO Aborting sync Expected results: Do sync
Thanks for your report! Our server infrastructure is experiencing load problems currently. Our Ops team is on the case. Thanks for your patience!
Component: General → Server: Sync
Product: Firefox → Mozilla Services
QA Contact: general → sync-server
Version: 8 Branch → unspecified
Component: Server: Sync → General
QA Contact: sync-server → general
Hardware: x86_64 → All
mass change of sync error bugs filed during outage.
Whiteboard: [closeme 2011-10-30]
Servers were repaired. marking as FIXED
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
I've been experiencing this error for weeks now. I'm not sure if the cause is precisely the same.
(In reply to Mark A. Craig from comment #4) > I've been experiencing this error for weeks now. I'm not sure if the cause > is precisely the same. I restarted with all extensions disabled and was then able to log into an existing Sync account without error. I expected that then restarting with all extensions re-enabled would cause trouble again, but apparently it hasn't as the account has now synchronized.
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