693583 - Google feedback tool does not work in Firefox

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Dan Jacobson]

User Agent: Mozilla/5.0 (X11; Linux i686; rv:9.0a2) Gecko/20111007 Firefox/9.0a2 Iceweasel/9.0a2
Build ID: 20111007042010

Steps to reproduce:

Tried to use http://www.google.com/tools/feedback/intl/en/
Which one encounters when reporting a bug as per http://www.google.com/support/youtube/bin/request.py .




Actual results:

Got stuck in "preview".

Comment 1

[Matthias Versen [:Matti]]

Does this work in for example FF 7.0.1 ?
Do you already tried it with http://support.mozilla.com/en-US/kb/Safe+Mode ?

Comment 2

[Dan Jacobson]

b> Does this work in for example FF 7.0.1 ?

I was told last time to always report bugs with the latest version, so that is
what I have now installed. Please try with the latest version.

b> Do you already tried it with http://support.mozilla.com/en-US/kb/Safe+Mode ?

Yes.
Login to YouTube, else you won't be able to do this experiment.
Browse http://www.youtube.com/
Click "Report a bug" in the lower left corner.
The highlight step works fine.
It will freeze in the Preview step.

Comment 3

[Matthias Versen [:Matti]]

>I was told last time to always report bugs with the latest version
It could be regression (a code patch to fix an issue broke something else) if something doesn't work in the latest builds but it works in an older releases. It's also good to know if it works in another browser. It could be a website problem if it doesn't work in different browsers.
I just asked to get as much information as I can.

Your had no clear STR and I had problem to follow you....

I tested this with Mozilla/5.0 (Windows NT 6.1; rv:10.0a1) Gecko/20111011 Firefox/10.0a1 SeaMonkey/2.7a1

1) opened http://youtube.com (main page)
2) clicked on "Report a bug"
3) highlighted a part of the page
4) entered a comment and clicked the preview button
5) preview opened

You doesn't reach point 5, right ? 
That means that I can't reproduce the reported issue.

Comment 4

[Dan Jacobson]

(In reply to Matthias Versen (Matti) from comment #3)
Can somebody try with Linux. I'm sure the problem is in how Firefox interacts with Adobe Flash Player.
Versions of packages iceweasel depends on:
ii  debianutils         4.0.4                  
ii  fontconfig          2.8.0-3                
ii  libc6               2.13-21                
ii  libgdk-pixbuf2.0-0  2.24.0-1               
ii  libglib2.0-0        2.28.6-1               
ii  libgtk2.0-0         2.24.6-2               
ii  libnspr4-0d         4.8.9-1                
ii  libstdc++6          4.6.1-15               
ii  procps              1:3.2.8-11             
ii  xulrunner-9.0       9.0~a2+20111007042010-1

Comment 5

[Mats Palmgren (inactive)]

Works for me, Mozilla/5.0 (X11; Linux x86_64; rv:10.0a1) Gecko/20111013 Firefox/10.0a1
(with or without Adobe Flash plugin)

Please report the problem to the Iceweasel project.