Closed Bug 693892 Opened 14 years ago Closed 12 years ago

PDF browser plugin crash

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
18 Branch
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(firefox18 affected)

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
firefox18 --- affected

People

(Reporter: ljubimov, Unassigned)

References

(
URL
)

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:7.0.1) Gecko/20100101 Firefox/7.0.1 Build ID: 20110928134238 Steps to reproduce: went to PubMed search (NIH database) and tried to open a pdf file from www.sciencedirect.com (Elsevier journals). Actual results: PDF browser plugin 2.4.2 crashes on two different computers running OS X 10.7.1 (new page opens with gray background and with a message "PDF browser plugin has crashed"). When PDF helper application is changed to PDF browser plugin.plugin a new blank page opens. PDF files from other sites display correctly within the browser. When helper application is changed to Adobe Reader, the file downloads and opens up in Reader. Firefox, Safari, iCab do not show this behavior and open all PDF files correctly within the browser. Same crash on SeaMonkey 2.5 beta. Expected results: a PDF file should have opened within the browser
Might you need to be logged in, have paid, in order for the PDF link to show up? If that's so, any other URLs that cause this crash? Do plugincontainer related crashes get logged in about:crashes? If so, what is the relevant crash report number?
You are right, for these PDF files to show up, you need to log in (I do it initially through a proxy server). If this is important, I am ready to supply you my login credentials for testing (with a university proxy server). Elsevier sites work flawlessly on other Mozilla browsers. In fact, something may be related to Lion because on my wife's computer running Snow Leopard (10.6.8) and old SeaMonkey 1.1.8 everything is displayed correctly. If I could download the old version and test it, I would tell you whether this is a Lion issue or SeaMonkey. The crash report (this time SeaMonkey crashed) is like this (see below) and has been sent to Mozilla: AdapterRendererIDs: 0x22600,0x22600,0x20400 Add-ons: inspector@mozilla.org:2.0.10,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.87,{f13b157f-b174-47e7-a34d-4815ddfdfeb8}:0.9.88.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:2.4.1 BuildID: 20110928154534 CrashTime: 1318435721 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1317367699 Notes: Renderers: 0x22600,0x22600,0x20400 ProductName: SeaMonkey ReleaseChannel: release SecondsSinceLastCrash: 371495 StartupTime: 1318433224 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 2.4.1 This report also contains technical information about the state of the application when it crashed.
Alexander, go to about:crashes You'll get a list of clickable links. Click on the most recent link(s). Paste the resulting webpage URLs in a comment here. Thanks.
Philip, please tell me where this about:crashes is. Could not find this link. I have tested the version 1.1.18 under Lion 10.7.2. It opens a blank page for ANY pdf. Under Snow Leopard it works perfectly, opening a pdf within the browser. I noticed that in the helper applications of 1.1.18 Schubert's plugin is listed as PDF browser plugin.plugin. However, in the 2.4.1/2.5 beta versions, the same plugin is listed twice as different helper apps: one as before (PDF browser plugin.plugin; when enabled it also produces blank pages instead of opening pdf files), and the other as PDF browser plugin 2.4.2. The latter, when enabled, crashes SeaMonkey now (not just crashes itself). I am including the Console crash report just in case (for some reason, today's reports were not listed in the Console log. Process: plugin-container [15119] Path: /Applications/SeaMonkey.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container Identifier: org.mozilla.plugincontainer Version: ??? (1.0) Code Type: X86 (Native) Parent Process: seamonkey-bin [15109] Date/Time: 2011-10-06 00:01:04.044 -0700 OS Version: Mac OS X 10.7.1 (11B26) Report Version: 9 Interval Since Last Report: 26605 sec Crashes Since Last Report: 6 Per-App Interval Since Last Report: 53515 sec Per-App Crashes Since Last Report: 6 Anonymous UUID: B0F6D177-3FA5-42C4-A43D-B239EB0499BE Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000 VM Regions Near 0: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/SeaMonkey.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container __TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/SeaMonkey.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container Application Specific Information: objc[15119]: garbage collection is OFF Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.schubert-it.internet-plugin.pdf 0x0252c7f3 PPlugin::HandleActivateEvent(unsigned char) + 51 1 com.schubert-it.internet-plugin.pdf 0x025476c1 0x2500000 + 292545 2 com.schubert-it.internet-plugin.pdf 0x02501e1e NPP_HandleEvent + 94 3 XUL 0x00e869d4 nsPrintSession::Release() + 378516 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x93e2d90a kevent + 10 1 libdispatch.dylib 0x9856dccc _dispatch_mgr_invoke + 969 2 libdispatch.dylib 0x9856c71b _dispatch_mgr_thread + 53 Thread 2: 0 libsystem_kernel.dylib 0x93e2ac22 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x93e2a1f6 mach_msg + 70 2 XUL 0x000449fb catch_exception_raise + 2283 3 libsystem_c.dylib 0x90b9d6de thread_start + 34 Thread 3: 0 libsystem_kernel.dylib 0x93e2d02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x90b9bccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x90b9d6fe start_wqthread + 30 Thread 4: 0 libsystem_kernel.dylib 0x93e2d90a kevent + 10 1 XUL 0x00fd29c0 NS_InvokeByIndex_P + 106032 Thread 5: 0 libsystem_kernel.dylib 0x93e2d02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x90b9bccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x90b9d6fe start_wqthread + 30 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x0215bf00 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000 edi: 0x02158e50 esi: 0x02159070 ebp: 0xbfffd318 esp: 0xbfffd2f0 ss: 0x00000023 efl: 0x00010202 eip: 0x0252c7f3 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x00000000 Logical CPU: 0 Binary Images: 0x1000 - 0x1ff7 +org.mozilla.plugincontainer (??? - 1.0) <BA08277B-C485-FFF9-34A4-7A48BC6A0325> /Applications/SeaMonkey.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container 0x4000 - 0x4ff7 +libplugin_child_interpose.dylib (??? - ???) <49316C42-DB7D-E896-FD70-B6BE8939E6F5> /Applications/SeaMonkey.app/Contents/MacOS/libplugin_child_interpose.dylib 0x8000 - 0xafff com.apple.ExceptionHandling (1.5 - 10) <6CA9446C-7EF9-35EE-BDF2-AA8D51E93E9E> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling 0x10000 - 0x10ff7 +libxpcom.dylib (??? - ???) <0C3EAC84-46EF-ADB0-014D-0A11B5CA035D> /Applications/SeaMonkey.app/Contents/MacOS/libxpcom.dylib 0x15000 - 0x15ff7 +libmozalloc.dylib (??? - ???) <0CB21C00-21B7-E381-3FED-AB2D0EB1D590> /Applications/SeaMonkey.app/Contents/MacOS/libmozalloc.dylib 0x18000 - 0x19a2ffb +XUL (??? - ???) <196136D7-CA2F-16B5-2A5E-B3EBDCFB05B6> /Applications/SeaMonkey.app/Contents/MacOS/XUL 0x1d43000 - 0x1d48fff +libplds4.dylib (??? - ???) <A6D79909-A702-5430-9E20-21978A67433A> /Applications/SeaMonkey.app/Contents/MacOS/libplds4.dylib 0x1d4b000 - 0x1d51fff +libplc4.dylib (??? - ???) <B0BDDFDC-3F69-E8E6-09DF-8FC797141A73> /Applications/SeaMonkey.app/Contents/MacOS/libplc4.dylib 0x1d55000 - 0x1d7ffef +libnspr4.dylib (??? - ???) <40D1C4E7-48B8-4CBB-4E1E-64E1D90C233B> /Applications/SeaMonkey.app/Contents/MacOS/libnspr4.dylib 0x1d8e000 - 0x1e09fe7 +libmozsqlite3.dylib (??? - ???) <DDE03039-68AA-2B9A-8A58-246D31797DD8> /Applications/SeaMonkey.app/Contents/MacOS/libmozsqlite3.dylib 0x1e13000 - 0x1e2aff7 +libsmime3.dylib (??? - ???) <AA777335-8D6C-8AB6-F7DF-BE5443D0E681> /Applications/SeaMonkey.app/Contents/MacOS/libsmime3.dylib 0x1e38000 - 0x1e65ff7 +libssl3.dylib (??? - ???) <2BC3BDF4-30B5-7AEC-CE40-85C1C90A35E0> /Applications/SeaMonkey.app/Contents/MacOS/libssl3.dylib 0x1e72000 - 0x1f2fff7 +libnss3.dylib (??? - ???) <55DABF2B-B1D8-0C6E-2D14-55725539820E> /Applications/SeaMonkey.app/Contents/MacOS/libnss3.dylib 0x1f54000 - 0x1f61ff7 +libnssutil3.dylib (??? - ???) <E6F3F850-7249-9E06-C853-651EE82CE59E> /Applications/SeaMonkey.app/Contents/MacOS/libnssutil3.dylib 0x1f6c000 - 0x1f94fff +libldap60.dylib (??? - ???) <B244BC70-85BF-4FC2-4516-808348E62AF3> /Applications/SeaMonkey.app/Contents/MacOS/libldap60.dylib 0x1f9d000 - 0x1fa3fff +libprldap60.dylib (??? - ???) <5C43F556-D6FB-1314-785E-506591477DA8> /Applications/SeaMonkey.app/Contents/MacOS/libprldap60.dylib 0x1fa7000 - 0x1fabfff +libldif60.dylib (??? - ???) <BE62ABC5-983C-0402-9E00-FA9F86135567> /Applications/SeaMonkey.app/Contents/MacOS/libldif60.dylib 0x1fae000 - 0x205bff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib 0x2500000 - 0x2564ff3 +com.schubert-it.internet-plugin.pdf (2.4.2 - 2.4.2) <D22D43A1-E057-3B27-8467-C8CCBF8CB0C0> /Library/Internet Plug-Ins/PDF Browser Plugin.plugin/Contents/MacOS/PDF Browser Plugin 0x8fe43000 - 0x8fe759c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld 0x90005000 - 0x90006ff5 libremovefile.dylib (21.0.0 - compatibility 1.0.0) <9A1E12B7-F822-3544-8E1D-A6DC81E1F2E6> /usr/lib/system/libremovefile.dylib 0x90007000 - 0x902b8ff7 com.apple.security (7.0 - 55010) <28168576-1B8C-3FE8-9356-DE79390A480A> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x90336000 - 0x90344fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib 0x90345000 - 0x903dcff3 com.apple.securityfoundation (5.0 - 55005) <F5A98CC2-11C6-34F3-8F72-75B642627630> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation 0x9044c000 - 0x9049dff3 com.apple.CoreMediaIO (201.0 - 3148) <C37D84D8-69B2-3375-B988-4EEB2B1A3DF4> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO 0x9049e000 - 0x904dafff libcups.2.dylib (2.9.0 - compatibility 2.0.0) <8CB51735-ABE4-37AD-9019-845BB768955F> /usr/lib/libcups.2.dylib 0x904e9000 - 0x904eaff7 libsystem_sandbox.dylib (??? 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- ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x9ad3c000 - 0x9ad55fff libPng.dylib (??? - ???) <2C47E152-240A-36A7-87A8-3856EDFF2FE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x9ad56000 - 0x9ad5ffff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib 0x9ad60000 - 0x9ad88ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <FCAC685A-724F-3FE7-8416-146108DF75FB> /usr/lib/libxslt.1.dylib 0x9ad89000 - 0x9b265ff6 libBLAS.dylib (??? - ???) <327C1517-2B63-3D8C-8D8E-CB4EBA2A9C36> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x9b266000 - 0x9b2a2ffa libGLImage.dylib (??? - ???) <7A150184-E3F7-3773-917A-A5E24B9241FA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x9b2b5000 - 0x9b2e9ff8 libssl.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <240A755A-8B80-354C-A5BF-42D7B5A68409> /usr/lib/libssl.0.9.8.dylib 0x9b2ea000 - 0x9b3c7ff3 com.apple.backup.framework (1.3 - 1.3) <7FA7E2E6-9E99-3F1B-B276-5216D0883DFD> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x9b3c8000 - 0x9ba43ff9 com.apple.CoreAUC (6.11.03 - 6.11.03) <E8553EC9-6A7E-339E-B346-A5853649D3A0> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x9bb18000 - 0x9bb19fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib 0x9bb1a000 - 0x9bb1efff libGIF.dylib (??? - ???) <F6094267-AB0E-38FC-8201-510AA4BDC974> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x9bb1f000 - 0x9bb1ffff com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9bb20000 - 0x9bb70fff libFontRegistry.dylib (??? - ???) <BC35B8F5-7CCA-3A04-A278-FA3306B2C4F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x9bb71000 - 0x9bb88ff8 com.apple.CoreMediaAuthoring (2.0 - 889) <49B55753-BD7E-3889-BA60-15294DA49CB7> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring 0x9bb89000 - 0x9bb8affd libCVMSPluginSupport.dylib (??? - ???) <8057030D-B290-3A8B-9828-3A1BD123B124> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib 0x9bb8b000 - 0x9bb8bff2 com.apple.CoreServices (53 - 53) <C513E133-B0E0-3C35-A7CB-DBC35A7EF571> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x9bb8c000 - 0x9bba1ff7 com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x9bba2000 - 0x9bbcdfff com.apple.GSS (2.1 - 2.0) <129F4AB0-41AC-3713-A7BC-921769B0E12D> /System/Library/Frameworks/GSS.framework/Versions/A/GSS 0x9bbce000 - 0x9bbcefff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <CB952B04-595A-332B-992B-7671815750FD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x9bbcf000 - 0x9bd30ffb com.apple.QuartzCore (1.7 - 269.0) <221FF6A0-9C2C-3977-BC2A-A84C392BA49B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x9c138000 - 0x9c1adfff com.apple.Metadata (10.7.0 - 627.9) <1EF7D615-3DF4-3F5D-88CE-6BDFA120FE32> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x9c1ae000 - 0x9c238ffb com.apple.SearchKit (1.4.0 - 1.4.0) <C8567435-9CD1-35EE-AE05-304D28858C42> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x9c239000 - 0x9c68efff FaceCoreLight (1.4.2 - compatibility 1.0.0) <53AC5DCE-D04B-3DC3-808D-AA1CAD4D0924> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x9c68f000 - 0x9c698ff3 com.apple.CommonAuth (2.1 - 2.0) <94EA2555-212C-3704-8307-FCEE5D6D32C5> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 2 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 11246 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=194.5M resident=104.6M(54%) swapped_out_or_unallocated=89.8M(46%) Writable regions: Total=47.5M written=616K(1%) resident=1324K(3%) swapped_out=0K(0%) unallocated=46.2M(97%) REGION TYPE VIRTUAL =========== ======= CG shared images 128K CoreServices 1752K MALLOC 20.3M MALLOC guard page 48K Mach message 8K Memory tag=242 12K Stack 66.5M VM_ALLOCATE 16.0M __CI_BITMAP 80K __DATA 10.1M __DATA/__OBJC 32K __IMAGE 1256K __IMPORT 4K __LINKEDIT 44.2M __OBJC 2816K __OBJC/__DATA 252K __PAGEZERO 4K __TEXT 150.3M __UNICODE 544K mapped file 104.8M shared memory 308K shared pmap 8048K =========== ======= TOTAL 427.1M System Profile: Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.42f4 Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.10) Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Serial ATA Device: ST9320421ASG, 320.07 GB Serial ATA Device: MATSHITADVD-R UJ-868 USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2 USB Device: Optical Mouse, 0x0458 (KYE Systems Corp.), 0x003a, 0x06400000 / 3 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 6
Judging by the SeaMonkey 1.1.18 behavior, I would suspect that transition to Lion broke something in pdf rendering. Firefox works perfectly (7.0.1). Maybe SeaMonkey should be configured in this respect exactly like Firefox?
> please tell me where this about:crashes is You type it (about:crashes) into the URL (location) bar.
ID: b06dcbd6-5ee2-4af3-8c16-8b0702111013 Signature: PDF Browser Plugin@0x2c7f3 Details Modules Raw Dump Extensions Comments Correlations Signature PDF Browser Plugin@0x2c7f3 UUID b06dcbd6-5ee2-4af3-8c16-8b0702111013 Date Processed 2011-10-13 11:57:06.440456 Uptime 82 Last Crash 2.0 minutes before submission Install Age 1.9 weeks since version was first installed. Install Time 2011-09-30 07:28:19 Product SeaMonkey Version 2.4.1 Build ID 20110928154534 Release Channel release OS Mac OS X OS Version 10.7.2 11C74 CPU x86 CPU Info family 6 model 23 stepping 10 Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE Crash Address 0x0 User Comments App Notes Renderers: 0x22600,0x22600,0x20400 Processor Notes EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Crashing Thread Frame Module Signature [Expand] Source 0 PDF Browser Plugin PDF Browser Plugin@0x2c7f3 1 PDF Browser Plugin PDF Browser Plugin@0x476c0 2 PDF Browser Plugin PDF Browser Plugin@0x1e1d 3 XUL nsNPAPIPluginInstance::HandleEvent dom/plugins/base/nsNPAPIPluginInstance.cpp:583 4 XUL nsPluginInstanceOwner::ProcessEvent dom/plugins/base/nsPluginInstanceOwner.cpp:2135 5 XUL nsPluginInstanceOwner::FixUpPluginWindow dom/plugins/base/nsPluginInstanceOwner.cpp:3274 6 XUL nsObjectFrame::CallSetWindow layout/generic/nsObjectFrame.cpp:802 7 XUL nsPluginInstanceOwner::SetWindow dom/plugins/base/nsPluginInstanceOwner.cpp:779 8 XUL nsPluginHost::InstantiateFullPagePlugin dom/plugins/base/nsPluginHost.cpp:1167 9 XUL nsObjectFrame::InstantiatePlugin layout/generic/nsObjectFrame.cpp:728 10 XUL nsObjectFrame::Instantiate layout/generic/nsObjectFrame.cpp:2198 11 XUL mozilla::dom::PluginStreamListener::SetupPlugin content/html/document/src/PluginDocument.cpp:160 12 XUL mozilla::dom::PluginStreamListener::OnStartRequest content/html/document/src/PluginDocument.cpp:118 13 XUL nsDocumentOpenInfo::OnStartRequest uriloader/base/nsURILoader.cpp:305 14 XUL nsHttpChannel::CallOnStartRequest netwerk/protocol/http/nsHttpChannel.cpp:717 15 XUL nsHttpChannel::ContinueProcessNormal netwerk/protocol/http/nsHttpChannel.cpp:1168 16 XUL nsHttpChannel::ProcessNormal netwerk/protocol/http/nsHttpChannel.cpp:1105 17 XUL nsHttpChannel::ProcessResponse netwerk/protocol/http/nsHttpChannel.cpp:1055 18 XUL nsHttpChannel::OnStartRequest netwerk/protocol/http/nsHttpChannel.cpp:4015 19 XUL nsInputStreamPump::OnInputStreamReady netwerk/base/src/nsInputStreamPump.cpp:441 20 XUL nsInputStreamReadyEvent::Run xpcom/io/nsStreamUtils.cpp:114 21 XUL nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:617 22 XUL NS_ProcessPendingEvents_P objdir/i386/mozilla/xpcom/build/nsThreadUtils.cpp:195 23 XUL nsBaseAppShell::NativeEventCallback widget/src/xpwidgets/nsBaseAppShell.cpp:130 24 XUL nsAppShell::ProcessGeckoEvents widget/src/cocoa/nsAppShell.mm:422 25 CoreFoundation CoreFoundation@0x1184e 26 CoreFoundation CoreFoundation@0x11205 27 CoreFoundation CoreFoundation@0x3b0d7 28 CoreFoundation CoreFoundation@0x3a8eb 29 CoreFoundation CoreFoundation@0x3a797 30 HIToolbox HIToolbox@0x2a7e 31 HIToolbox HIToolbox@0x9d9a 32 HIToolbox HIToolbox@0x9c09 33 AppKit AppKit@0xa03f 34 AppKit AppKit@0x98aa 35 AppKit AppKit@0x5c21 36 XUL nsAppShell::Run widget/src/cocoa/nsAppShell.mm:769 37 XUL nsAppStartup::Run toolkit/components/startup/nsAppStartup.cpp:222 38 XUL XRE_main toolkit/xre/nsAppRunner.cpp:3570 39 seamonkey-bin main suite/app/nsSuiteApp.cpp:103 40 seamonkey-bin seamonkey-bin@0xc75 41 @0x1 Show/hide other threads Mozilla Crash Reports - Powered by Socorro Server Status Project Info Source Code Breakpad Wiki Privacy Policy Log In
(Just to note, with the crash report link, anyone can break up the associated data, so no need to necessarily post the same in your reply.) Seems a Mac too can generate a crash log that can be analyzed. http://developer.apple.com/library/mac/technotes/tn2004/tn2123.html http://goo.gl/HFCq4
Crash Signature: [@PDF Browser Plugin@0x2c7f3]
Component: Download & File Handling → Plug-ins
Keywords: crash
Product: SeaMonkey → Core
QA Contact: download → plugins
Summary: PDF browser plugin crash → PDF browser plugin crash (Mac OS X 10.7)
Version: Seamonkey 2.4 Branch → 7 Branch
Severity: normal → critical
Where does one get "PDF Browser Plugin"? Since it is the plugin that's crashing and we don't have the source code for the plugin, we probably can't do much about it other than blocking this plugin completely (which should cause the PDF to be downloaded so you can open it in Viewer). Is that the desired outcome here, or have you reported this crash to the plugin authors also?
It is a well-known plugin that works in all browsers on Mac computers, and the only one that reliably displays PDF files within Mac browsers. The developer site is www.schubert-it.com/pluginpdf/ The plugin author apparently has nothing to do with the bug because SeaMonkey is the only browser that crashes this plugin. Safari, Firefox, Opera, iCab all work fine. Moreover, if you paid attention, you would have seen that the crash only happens on Elsevier journal sites. All other PDF files display correctly. Can't you just compare SeaMonkey with Firefox (same platform in my understanding) and see what the difference with SeaMonkey could be the culprit.
There are no significant differences other than perhaps the useragent string. I'm going to mark this INCOMPLETE since there is nothing we can do to diagnose the crash which is occuring in the plugin code.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
An interesting follow-up. Today, the pdfs from Elsevier started opening normally in SeaMonkey 2.4.1. No crashes. My guess would be it was something to do with the University proxy server that connects me to PubMed where I retrieve PDF files from. The internet login to the server is the only site that does not save (or even offer to save) passwords in any browser except iCab. Although, Firefox and SeaMonkey allow to type one letter of the login only, then the whole login appears and the password is automatically inserted. Looks like it some minor bug in Lion Keychain access (under Snow Leopard everything could be saved in Mozilla browsers). Looks like this case can be closed. Thanks everybody!
Resolution: INCOMPLETE → WORKSFORME
It's #8 top crasher in 18.0b2 on Mac OS X. More reports at: https://crash-stats.mozilla.com/report/list?signature=PDF+Browser+Plugin%400x2c7f3
Status: RESOLVED → REOPENED
Ever confirmed: true
Resolution: WORKSFORME → ---
Version: 7 Branch → 18 Branch
It's now #2 top crasher on Mac OS X in 18.0. 19.0 and above are currently unaffected. It happens with a single PDF Browser Plugin version: PDF Browser Plugin@0x2c7f3|EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE (37 crashes) 100% (37/37) vs. 3% (49/1720) PDF Browser Plugin 0% (0/37) vs. 0% (6/1720) 688762690F5E3BCCA85F3521BD368F850 0% (0/37) vs. 0% (2/1720) 779DE0DBA8E9343188729D92F30239880 0% (0/37) vs. 0% (3/1720) A2D22B9DBD693DDF9AE571C337EF0C7C0 0% (0/37) vs. 0% (1/1720) AD5EA4F0DA2B3F1446BF5472539851150 100% (37/37) vs. 2% (37/1720) D22D43A1E0573B278467C8CCBF8CB0C00
Crash Signature: [@PDF Browser Plugin@0x2c7f3] → [@ PDF Browser Plugin@0x2c7f3]
status-firefox18: --- → affected
Keywords: topcrash
Summary: PDF browser plugin crash (Mac OS X 10.7) → PDF browser plugin crash
The most recent version is A2D22B9DBD693DDF9AE571C337EF0C7C0 (2.4.4), so the crashes must be happening with an older version. Should we possibly consider forcing upgrades via blocklisting?
(In reply to Georg Fritzsche [:gfritzsche] from comment #16) > Should we possibly consider forcing upgrades via blocklisting? We just need to know the cutoff version, the one that matches the D22D43A1E0573B278467C8CCBF8CB0C00 debug ID.
Older versions are not available for download, but piecing it together from comment 0 and comment 5 this appears to be 2.4.2: > <D22D43A1-E057-3B27-8467-C8CCBF8CB0C0> /Library/Internet Plug-Ins/PDF > Browser Plugin.plugin/Contents/MacOS/PDF Browser Plugin
Depends on: 830410
Does the "bad" version of the plugin crash every time it is used, or only in some cases? I'm trying to decide whether we should implement a hardblock or a CTP block.
(In reply to Benjamin Smedberg [:bsmedberg] from comment #19) > Does the "bad" version of the plugin crash every time it is used, or only in > some cases? Hard to tell without access to the affected version. The few comments on the reports indicate that it is happening on every click for those users: * "Every time I click on a pdf FF crashes." * "Problem with pdf plugin. Every time I try to access a pdf the browser crashes." * "Whenever I try to open this link: http://www.sunrivervacations.com/map.pdf Firefox crashes. I can open this link on Safari. This problem just started."
For what it's worth, on 10.8 with 2.4.4 of the plug-in and FF18, I can open http://www.sunrivervacations.com/map.pdf without any problems.
On the other hand, http://www.sunrivervacations.com/map.pdf does cause trouble in PDF.js in nightly; it fails to display and tells us there is a problem. So, there could be something "special" about this PDF.
See Also: → 831880
FWIW that PDF is fine in Adobe Reader for me, so that maybe just a PDF.js issue.
By the way, can we close this with the block being live or should we wait for crash-stats confirmation?
It's now only #22 top crasher in 18.0.1 on Mac OS X.
Keywords: topcrash
> Older versions are not available for download http://www.schubert-it.com/downloads/pdf-plugin-242.dmg > the one that matches the D22D43A1E0573B278467C8CCBF8CB0C00 debug ID How does one determine a "debug ID"? Is it supposed to be within the .dmg or is it calculated or?
We determine the debug id / module id via the dump_syms tool from Breakpad [1]. However, we already matched the version to debug-id over in bug 830410 as far as i recall. Please upgrade to the newest plugin version if you have issues. [1] http://dxr.mozilla.org/mozilla-central/source/toolkit/crashreporter/google-breakpad/src/tools/mac/dump_syms
I do only see 5 crashes in crash-stats in the last 28 days, all for D22D43A1E0573B278467C8CCBF8CB0C00. Closing for now based on that.
Status: REOPENED → RESOLVED
Closed: 14 years ago → 12 years ago
Resolution: --- → WORKSFORME
Product: Core → Core Graveyard
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