Closed Bug 694560 Opened 13 years ago Closed 13 years ago

Firefox crashes randomly usually without any crash report generated related to quicktime

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
6 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 637006

People

(Reporter: catchnj, Unassigned)

Details

Crash Data

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 Build ID: 20110902133214 Steps to reproduce: Firefox crashed randomly on Windows XP pro SP3 PC even without any browsing activity Actual results: firefox would just crash and usually not generate a crash report Expected results: not crash. Appears to be related to Apple Quicktime or ITunes 10.4 software installed on PC. Unintstalled all Apple software on PC and crashes stopped.
Crash Signature: 995cab53-7ca9-4f65-a450-77b552110923
Crash Signature: 995cab53-7ca9-4f65-a450-77b552110923 → bp-995cab53-7ca9-4f65-a450-77b552110923
hang | UUID 995cab53-7ca9-4f65-a450-77b552110923 Date Processed 2011-09-23 09:53:35.597194 Process Type plugin Version: Filename: npqtplugin3.dll Uptime 51 Install Age 1.5 weeks since version was first installed. Install Time 2011-09-11 00:49:38 Product Firefox Version 6.0.2 Build ID 20110902133214 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 13 stepping 8 Crash Reason No crash Crash Address User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 00c8, AdapterDriverVersion: 8.4.3.0 Processor Notes Priority Job; No thread was identified as the cause of the crash EMCheckCompatibility True Winsock LSP BMI over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : bmnet.dll BMI over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : bmnet.dll BMI over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : bmnet.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5A67D24-7625-47BA-A44E-E19A0503AE50}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5A67D24-7625-47BA-A44E-E19A0503AE50}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3642C61A-C676-4AD8-BC43-914F51B41FD5}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3642C61A-C676-4AD8-BC43-914F51B41FD5}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{97AAC494-6275-47CC-82CB-38927987D040}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{97AAC494-6275-47CC-82CB-38927987D040}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9B7E41DE-84E2-482C-86D6-81BC1ADBF084}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9B7E41DE-84E2-482C-86D6-81BC1ADBF084}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FE77EBAD-32E8-4FE2-BE64-C47825C216D1}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{FE77EBAD-32E8-4FE2-BE64-C47825C216D1}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{0495166E-8393-426A-BA75-C080D75EE1FD}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{0495166E-8393-426A-BA75-C080D75EE1FD}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8E2CF75-13B2-446A-8D25-28AB546E78EE}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8E2CF75-13B2-446A-8D25-28AB546E78EE}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{18ECC605-1543-4AA9-86C3-C4B6D8F9A547}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{18ECC605-1543-4AA9-86C3-C4B6D8F9A547}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{88A41235-2E3B-4A09-95F7-3B0AF2DEFFEB}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{88A41235-2E3B-4A09-95F7-3B0AF2DEFFEB}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1BB68470-546D-491A-A8E2-22355C20E88F}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1BB68470-546D-491A-A8E2-22355C20E88F}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Crashing Thread Frame Module Signature [Expand] Source 0 ntdll.dll KiFastSystemCallRet 1 ntdll.dll ZwDelayExecution 2 kernel32.dll SleepEx 3 kernel32.dll Sleep 4 QuickTimeWebHelper.qtx QuickTimeWebHelper.qtx@0x1ec48 5 QuickTimeWebHelper.qtx QuickTimeWebHelper.qtx@0x1ec96 6 QuickTimeWebHelper.qtx QuickTimeWebHelper.qtx@0x771d 7 npqtplugin3.dll npqtplugin3.dll@0x1d5eb 8 ntdll.dll RtlImageDirectoryEntryToData 9 ntdll.dll LdrpGetProcedureAddress 10 QuickTimeWebHelper.qtx QuickTimeWebHelper.qtx@0x3c72f 11 xul.dll mozilla::ipc::RPCChannel::DispatchIncall ipc/glue/RPCChannel.cpp:516 12 xul.dll mozilla::ipc::RPCChannel::Incall ipc/glue/RPCChannel.cpp:502 13 xul.dll mozilla::ipc::RPCChannel::OnMaybeDequeueOne ipc/glue/RPCChannel.cpp:429 14 xul.dll MessageLoop::RunTask ipc/chromium/src/base/message_loop.cc:342 15 xul.dll MessageLoop::DeferOrRunPendingTask ipc/chromium/src/base/message_loop.cc:350 16 xul.dll MessageLoop::DoWork ipc/chromium/src/base/message_loop.cc:450 17 xul.dll base::MessagePumpForUI::DoRunLoop ipc/chromium/src/base/message_pump_win.cc:213 18 xul.dll base::MessagePumpWin::RunWithDispatcher ipc/chromium/src/base/message_pump_win.cc:52 19 xul.dll base::MessagePumpWin::Run ipc/chromium/src/base/message_pump_win.h:78 20 xul.dll MessageLoop::RunInternal ipc/chromium/src/base/message_loop.cc:218 21 xul.dll MessageLoop::RunHandler 22 xul.dll MessageLoop::Run ipc/chromium/src/base/message_loop.cc:176 23 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:510 24 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp:106 25 plugin-container.exe __tmainCRTStartup obj-firefox/memory/jemalloc/crtsrc/crtexe.c:591 26 kernel32.dll BaseProcessStart Show/hide other threads
Priority: -- → P1
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Priority: P1 → --
Resolution: --- → DUPLICATE
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