Closed Bug 694874 Opened 13 years ago Closed 9 years ago

Flash hang in F1395394428

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

x86
Windows 7
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: jicee91, Unassigned)

Details

(Keywords: hang)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1 Build ID: 20110928134238 Steps to reproduce: reinstall firefox 7, clean cookies, cache, profiles, etc try without plugin i have no problem. with plugin activate i have a regular crash Actual results: about:crashes plugin Version: Filename: NPSWF32.dll Signature hang | _SEH_epilog4 UUID 49d867d9-5763-4504-9f08-ac3dd2111016 Date Processed 2011-10-16 14:02:11.689163 Process Type plugin Version: Filename: NPSWF32.dll Uptime 40312 Install Age 6.0 days since version was first installed. Install Time 2011-10-10 18:04:25 Product Firefox Version 7.0.1 Build ID 20110928134238 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 6 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x771df8c1 User Comments App Notes AdapterVendorID: 1002, AdapterDeviceID: 9442, AdapterDriverVersion: 8.881.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Fournisseur de services RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll Fournisseur de services RSVP TCP : 2 : 1 : Fournisseur de services RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Fournisseur de services RSVP UDP : 2 : 2 : Adapter Vendor ID Adapter Device ID Expected results: Signature hang | _SEH_epilog4 UUID 49d867d9-5763-4504-9f08-ac3dd2111016 Date Processed 2011-10-16 14:02:11.689163 Process Type plugin Version: Filename: NPSWF32.dll Uptime 40312 Install Age 6.0 days since version was first installed. Install Time 2011-10-10 18:04:25 Product Firefox Version 7.0.1 Build ID 20110928134238 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 6 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x771df8c1 User Comments App Notes AdapterVendorID: 1002, AdapterDeviceID: 9442, AdapterDriverVersion: 8.881.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Fournisseur de services RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll Fournisseur de services RSVP TCP : 2 : 1 : Fournisseur de services RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Fournisseur de services RSVP UDP : 2 : 2 : Adapter Vendor ID Adapter Device ID
Severity: normal → critical
Crash Signature: [@ hang | _SEH_epilog4 ]
Keywords: crash
Not sure it would help, but you could try updating to flash version 11.
Oh and are you somehow trying to either use the 32-bit flash player with a 64-bit version of Firefox or vice-versa? If you are trying to use flash with 64-bit firefox you need to be running flash version 11 64-bit. Flash 11 is the first officially supported version of flash that is compatible with 64-bit browsers.
Component: General → Flash (Adobe)
Product: Firefox → Plugins
QA Contact: general → adobe-flash
Summary: crash plugin flash → crash plugin flash [@ hang | _SEH_epilog4 ]
Version: 7 Branch → unspecified
Related to 679846?
jicee91, does it still occur with Flash 11.1.102.55 and Fx 9.0.1?
(In reply to MrX1980 from comment #7) > Crash Report [@ hang | _SEH_epilog4 ] > https://crash-stats.mozilla.com/report/index/bp-e05c56c2-43b0-4882-ab47- > 347922120209 It's bug 633253 about the browser side hang.
Only 4% of hangs (i.e. 290 hangs in one week) with this signature are Flash hangs, the others are browser side hangs or other plugin hangs. Signature hang | _SEH_epilog4 More Reports Search UUID eec62ce4-ff07-44ae-bfcd-418a82120211 Date Processed 2012-02-11 14:50:20 Process Type plugin Version: Filename: NPSWF32.dll Uptime 46421 Install Age 1.5 days since version was first installed. Install Time 2012-02-06 23:02:27 Product Firefox Version 10.0 Build ID 20120129021758 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 30 stepping 5 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7715f8b1 App Notes AdapterVendorID: 1002, AdapterDeviceID: 68b8, AdapterSubsysID: 25431002, AdapterDriverVersion: 8.920.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes Priority Job EMCheckCompatibility True Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForSingleObject 1 ntdll.dll NtWaitForSingleObject 2 KERNELBASE.dll _SEH_epilog4 3 kernel32.dll WaitForSingleObjectExImplementation 4 kernel32.dll WaitForSingleObject 5 NPSWF32.dll F1395394428_______________________________ F357347316_________________________________________________:167 6 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 7 NPSWF32.dll F1684106160_________________ F1101394321_________________________________________:973 8 ntdll.dll LdrpUnloadDll 9 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 10 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 11 kernel32.dll InterlockedIncrementStub 12 NPSWF32.dll F819927101____________________________________ F_254777389__________________________________________________:1870 13 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 14 NPSWF32.dll F96815044______________________________ F_254777389__________________________________________________:752 15 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 16 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 17 kernel32.dll __security_check_cookie 18 kernel32.dll __security_check_cookie 19 NPSWF32.dll F_790366171________________________________________ F432462412_______________________________________________________:282 20 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 21 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 22 kernel32.dll __security_check_cookie 23 NPSWF32.dll F814049774_____________________________________________________________________ F1475992010__________________________________________________________:75 24 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 25 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ 26 NPSWF32.dll F_343626923__________________________________________________________________________________________ F1475992010__________________________________________________________:88 27 NPSWF32.dll F1775534657__________ F_1055812748____________________________________:1781 28 NPSWF32.dll F1479269175_______________________________________________________________________________________________________________________ NPSWF32.dll 11.1.102.55 AEBCF68A3E74455994C9CCE79744EF541 NPSWF32.pdb More reports at: https://crash-stats.mozilla.com/report/list?signature=hang%20|%20_SEH_epilog4
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: crashhang
Hardware: x86_64 → x86
Summary: crash plugin flash [@ hang | _SEH_epilog4 ] → Flash hang in F1395394428
Version: unspecified → 11.x
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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