Closed Bug 694974 Opened 11 years ago Closed 4 years ago

crash in mscorwks.dll with 100% correlation to IdVault.dll (White Sky IdVault / Comcast Constant Guard)

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: kairo, Unassigned)

Details

(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is 
report bp-ff20dcc6-ed12-48c0-b329-580612111017 .
============================================================= 

While the crashing thread does not mention IdVault directly, the correlations for both signatures are pretty much pointing to that software being involved in those crashes:

Correlations for Firefox 7.0.1 Windows NT [mscorwks.dll@0xbf7eb]:
100% (136/136) vs.   0% (480/100846) CommonDotNET.dll
100% (136/136) vs.   0% (480/100846) IdVaultCore.dll
100% (136/136) vs.   0% (487/100846) IdVault.XPCOM7.dll
100% (136/136) vs.   0% (493/100846) diasymreader.dll
100% (136/136) vs.   0% (494/100846) System.Data.dll
100% (136/136) vs.   0% (497/100846) msvcm90.dll
100% (136/136) vs.   0% (504/100846) mscorsec.dll
100% (136/136) vs.   1% (528/100846) mscorjit.dll
100% (136/136) vs.   1% (548/100846) mscorwks.dll
100% (136/136) vs.   1% (597/100846) mscoree.dll
100% (136/136) vs.   1% (603/100846) security.dll

With versions:
  mscorwks.dll@0xbf7eb|0xe0434f4d / 0x00000001 (136 crashes)
    100% (136/136) vs.   0% (480/100846) CommonDotNET.dll
        100% (136/136) vs.   0% (479/100846) 1.0.1011.3
    100% (136/136) vs.   0% (480/100846) IdVaultCore.dll (1.0.1011.3)
    100% (136/136) vs.   0% (487/100846) IdVault.XPCOM7.dll (5.7.512.0)
    100% (136/136) vs.   0% (493/100846) diasymreader.dll
          0% (0/136) vs.   0% (1/100846) 8.0.50727.1433
          0% (0/136) vs.   0% (1/100846) 8.0.50727.1434
          0% (0/136) vs.   0% (106/100846) 8.0.50727.3053
          0% (0/136) vs.   0% (97/100846) 8.0.50727.4016
          0% (0/136) vs.   0% (8/100846) 8.0.50727.42
          0% (0/136) vs.   0% (54/100846) 8.0.50727.4927
        100% (136/136) vs.   0% (226/100846) 8.0.50727.5420
    100% (136/136) vs.   0% (494/100846) System.Data.dll
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/136) vs.   0% (105/100846) 2.0.50727.3053
          0% (0/136) vs.   0% (99/100846) 2.0.50727.4016
          0% (0/136) vs.   0% (8/100846) 2.0.50727.42
          0% (0/136) vs.   0% (58/100846) 2.0.50727.4927
        100% (136/136) vs.   0% (222/100846) 2.0.50727.5420
    100% (136/136) vs.   0% (497/100846) msvcm90.dll
          0% (0/136) vs.   0% (54/100846) 9.0.21022.8
          0% (0/136) vs.   0% (4/100846) 9.0.30304.0
          0% (0/136) vs.   0% (29/100846) 9.0.30729.1
          0% (0/136) vs.   0% (47/100846) 9.0.30729.4148
          0% (0/136) vs.   0% (20/100846) 9.0.30729.4926
         29% (39/136) vs.   0% (63/100846) 9.0.30729.4940
          0% (0/136) vs.   0% (3/100846) 9.0.30729.5570
         71% (97/136) vs.   0% (277/100846) 9.0.30729.6161
    100% (136/136) vs.   0% (504/100846) mscorsec.dll
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/136) vs.   0% (105/100846) 2.0.50727.3053
          0% (0/136) vs.   0% (97/100846) 2.0.50727.4016
          0% (0/136) vs.   0% (8/100846) 2.0.50727.42
        100% (136/136) vs.   0% (292/100846) 2.0.50727.4927
    100% (136/136) vs.   1% (528/100846) mscorjit.dll
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/136) vs.   0% (2/100846) 2.0.50727.3053
          0% (0/136) vs.   0% (8/100846) 2.0.50727.3074
          0% (0/136) vs.   0% (5/100846) 2.0.50727.3082
          0% (0/136) vs.   0% (1/100846) 2.0.50727.3620
          0% (0/136) vs.   0% (96/100846) 2.0.50727.3623
          0% (0/136) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/136) vs.   0% (8/100846) 2.0.50727.42
          0% (0/136) vs.   0% (2/100846) 2.0.50727.4211
          0% (0/136) vs.   0% (100/100846) 2.0.50727.4214
          0% (0/136) vs.   0% (5/100846) 2.0.50727.4927
          0% (0/136) vs.   0% (55/100846) 2.0.50727.4961
          0% (0/136) vs.   0% (11/100846) 2.0.50727.5420
          0% (0/136) vs.   0% (1/100846) 2.0.50727.5444
        100% (136/136) vs.   0% (231/100846) 2.0.50727.5446
    100% (136/136) vs.   1% (548/100846) mscorwks.dll
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1003
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/136) vs.   0% (3/100846) 2.0.50727.3053
          0% (0/136) vs.   0% (2/100846) 2.0.50727.3074
          0% (0/136) vs.   0% (11/100846) 2.0.50727.3603
          0% (0/136) vs.   0% (3/100846) 2.0.50727.3615
          0% (0/136) vs.   0% (1/100846) 2.0.50727.3620
          0% (0/136) vs.   0% (18/100846) 2.0.50727.3623
          0% (0/136) vs.   0% (81/100846) 2.0.50727.3625
          0% (0/136) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/136) vs.   0% (8/100846) 2.0.50727.42
          0% (0/136) vs.   0% (1/100846) 2.0.50727.4211
          0% (0/136) vs.   0% (3/100846) 2.0.50727.4214
          0% (0/136) vs.   0% (99/100846) 2.0.50727.4216
          0% (0/136) vs.   0% (7/100846) 2.0.50727.4927
          0% (0/136) vs.   0% (2/100846) 2.0.50727.4961
          0% (0/136) vs.   0% (54/100846) 2.0.50727.4963
          0% (0/136) vs.   0% (12/100846) 2.0.50727.5420
          0% (0/136) vs.   0% (1/100846) 2.0.50727.5444
          0% (0/136) vs.   0% (9/100846) 2.0.50727.5446
        100% (136/136) vs.   0% (227/100846) 2.0.50727.5448
          0% (0/136) vs.   0% (2/100846) 2.0.50727.5662
    100% (136/136) vs.   1% (597/100846) mscoree.dll
          0% (0/136) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/136) vs.   0% (19/100846) 2.0.50727.3053
          0% (0/136) vs.   0% (2/100846) 2.0.50727.312
          0% (0/136) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/136) vs.   0% (7/100846) 2.0.50727.42
          0% (0/136) vs.   0% (1/100846) 2.0.50727.4918
          0% (0/136) vs.   0% (5/100846) 2.0.50727.4927
          0% (0/136) vs.   0% (299/100846) 4.0.31106.0
        100% (136/136) vs.   0% (262/100846) 4.0.40305.0
    100% (136/136) vs.   1% (603/100846) security.dll
          0% (0/136) vs.   0% (2/100846) 5.1.2600.0
          0% (0/136) vs.   0% (28/100846) 5.1.2600.2180
          0% (0/136) vs.   0% (2/100846) 5.1.2600.3311
          0% (0/136) vs.   0% (163/100846) 5.1.2600.5512
          0% (0/136) vs.   0% (1/100846) 5.2.3790.0
          0% (0/136) vs.   0% (123/100846) 6.0.6000.16386
        100% (136/136) vs.   0% (284/100846) 6.1.7600.16385

Correlations for Firefox 7.0.1 Windows NT [mscorwks.dll@0x95873]:
100% (65/65) vs.   0% (480/100846) CommonDotNET.dll
100% (65/65) vs.   0% (480/100846) IdVaultCore.dll
100% (65/65) vs.   0% (487/100846) IdVault.XPCOM7.dll
100% (65/65) vs.   0% (493/100846) diasymreader.dll
100% (65/65) vs.   0% (494/100846) System.Data.dll
100% (65/65) vs.   0% (497/100846) msvcm90.dll
100% (65/65) vs.   0% (504/100846) mscorsec.dll
100% (65/65) vs.   1% (511/100846) System.ni.dll
100% (65/65) vs.   1% (528/100846) mscorjit.dll
100% (65/65) vs.   1% (529/100846) mscorlib.ni.dll
100% (65/65) vs.   1% (548/100846) mscorwks.dll
100% (65/65) vs.   1% (597/100846) mscoree.dll
100% (65/65) vs.   1% (603/100846) security.dll

With versions:
  mscorwks.dll@0x95873|0xe0434f4d / 0x00000001 (65 crashes)
    100% (65/65) vs.   0% (480/100846) CommonDotNET.dll
        100% (65/65) vs.   0% (479/100846) 1.0.1011.3
          0% (0/65) vs.   0% (1/100846) 1.0.916.4
    100% (65/65) vs.   0% (480/100846) IdVaultCore.dll (1.0.1011.3)
    100% (65/65) vs.   0% (487/100846) IdVault.XPCOM7.dll (5.7.512.0)
    100% (65/65) vs.   0% (493/100846) diasymreader.dll
          0% (0/65) vs.   0% (1/100846) 8.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 8.0.50727.1434
          0% (0/65) vs.   0% (106/100846) 8.0.50727.3053
        100% (65/65) vs.   0% (97/100846) 8.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 8.0.50727.42
          0% (0/65) vs.   0% (54/100846) 8.0.50727.4927
          0% (0/65) vs.   0% (226/100846) 8.0.50727.5420
    100% (65/65) vs.   0% (494/100846) System.Data.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (105/100846) 2.0.50727.3053
        100% (65/65) vs.   0% (99/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          0% (0/65) vs.   0% (58/100846) 2.0.50727.4927
          0% (0/65) vs.   0% (222/100846) 2.0.50727.5420
    100% (65/65) vs.   0% (497/100846) msvcm90.dll
         11% (7/65) vs.   0% (54/100846) 9.0.21022.8
          3% (2/65) vs.   0% (4/100846) 9.0.30304.0
         17% (11/65) vs.   0% (29/100846) 9.0.30729.1
         23% (15/65) vs.   0% (47/100846) 9.0.30729.4148
          0% (0/65) vs.   0% (20/100846) 9.0.30729.4926
          0% (0/65) vs.   0% (63/100846) 9.0.30729.4940
          0% (0/65) vs.   0% (3/100846) 9.0.30729.5570
         46% (30/65) vs.   0% (277/100846) 9.0.30729.6161
    100% (65/65) vs.   0% (504/100846) mscorsec.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (105/100846) 2.0.50727.3053
        100% (65/65) vs.   0% (97/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          0% (0/65) vs.   0% (292/100846) 2.0.50727.4927
    100% (65/65) vs.   1% (511/100846) System.ni.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (9/100846) 2.0.50727.3053
          0% (0/65) vs.   0% (5/100846) 2.0.50727.3614
          0% (0/65) vs.   0% (17/100846) 2.0.50727.3620
          0% (0/65) vs.   0% (77/100846) 2.0.50727.3624
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4205
          0% (0/65) vs.   0% (2/100846) 2.0.50727.4212
        100% (65/65) vs.   0% (96/100846) 2.0.50727.4215
          0% (0/65) vs.   0% (4/100846) 2.0.50727.4927
          0% (0/65) vs.   0% (55/100846) 2.0.50727.4962
          0% (0/65) vs.   0% (6/100846) 2.0.50727.5420
          0% (0/65) vs.   0% (2/100846) 2.0.50727.5442
          0% (0/65) vs.   0% (226/100846) 2.0.50727.5447
    100% (65/65) vs.   1% (528/100846) mscorjit.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (2/100846) 2.0.50727.3053
          0% (0/65) vs.   0% (8/100846) 2.0.50727.3074
          0% (0/65) vs.   0% (5/100846) 2.0.50727.3082
          0% (0/65) vs.   0% (1/100846) 2.0.50727.3620
          0% (0/65) vs.   0% (96/100846) 2.0.50727.3623
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          2% (1/65) vs.   0% (2/100846) 2.0.50727.4211
         98% (64/65) vs.   0% (100/100846) 2.0.50727.4214
          0% (0/65) vs.   0% (5/100846) 2.0.50727.4927
          0% (0/65) vs.   0% (55/100846) 2.0.50727.4961
          0% (0/65) vs.   0% (11/100846) 2.0.50727.5420
          0% (0/65) vs.   0% (1/100846) 2.0.50727.5444
          0% (0/65) vs.   0% (231/100846) 2.0.50727.5446
    100% (65/65) vs.   1% (529/100846) mscorlib.ni.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (2/100846) 2.0.50727.3053
          0% (0/65) vs.   0% (1/100846) 2.0.50727.3074
          0% (0/65) vs.   0% (10/100846) 2.0.50727.3603
          0% (0/65) vs.   0% (1/100846) 2.0.50727.3615
          0% (0/65) vs.   0% (1/100846) 2.0.50727.3620
          0% (0/65) vs.   0% (18/100846) 2.0.50727.3623
          0% (0/65) vs.   0% (74/100846) 2.0.50727.3625
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4211
          0% (0/65) vs.   0% (3/100846) 2.0.50727.4214
        100% (65/65) vs.   0% (98/100846) 2.0.50727.4216
          0% (0/65) vs.   0% (5/100846) 2.0.50727.4927
          0% (0/65) vs.   0% (2/100846) 2.0.50727.4961
          0% (0/65) vs.   0% (54/100846) 2.0.50727.4963
          0% (0/65) vs.   0% (11/100846) 2.0.50727.5420
          0% (0/65) vs.   0% (1/100846) 2.0.50727.5444
          0% (0/65) vs.   0% (8/100846) 2.0.50727.5446
          0% (0/65) vs.   0% (225/100846) 2.0.50727.5448
          0% (0/65) vs.   0% (2/100846) 2.0.50727.5662
          0% (0/65) vs.   0% (1/100846) 4.0.30319.1
    100% (65/65) vs.   1% (548/100846) mscorwks.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1003
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1434
          0% (0/65) vs.   0% (3/100846) 2.0.50727.3053
          0% (0/65) vs.   0% (2/100846) 2.0.50727.3074
          0% (0/65) vs.   0% (11/100846) 2.0.50727.3603
          0% (0/65) vs.   0% (3/100846) 2.0.50727.3615
          0% (0/65) vs.   0% (1/100846) 2.0.50727.3620
          0% (0/65) vs.   0% (18/100846) 2.0.50727.3623
          0% (0/65) vs.   0% (81/100846) 2.0.50727.3625
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (8/100846) 2.0.50727.42
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4211
          0% (0/65) vs.   0% (3/100846) 2.0.50727.4214
        100% (65/65) vs.   0% (99/100846) 2.0.50727.4216
          0% (0/65) vs.   0% (7/100846) 2.0.50727.4927
          0% (0/65) vs.   0% (2/100846) 2.0.50727.4961
          0% (0/65) vs.   0% (54/100846) 2.0.50727.4963
          0% (0/65) vs.   0% (12/100846) 2.0.50727.5420
          0% (0/65) vs.   0% (1/100846) 2.0.50727.5444
          0% (0/65) vs.   0% (9/100846) 2.0.50727.5446
          0% (0/65) vs.   0% (227/100846) 2.0.50727.5448
          0% (0/65) vs.   0% (2/100846) 2.0.50727.5662
    100% (65/65) vs.   1% (597/100846) mscoree.dll
          0% (0/65) vs.   0% (1/100846) 2.0.50727.1433
          0% (0/65) vs.   0% (19/100846) 2.0.50727.3053
          0% (0/65) vs.   0% (2/100846) 2.0.50727.312
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4016
          0% (0/65) vs.   0% (7/100846) 2.0.50727.42
          0% (0/65) vs.   0% (1/100846) 2.0.50727.4918
          0% (0/65) vs.   0% (5/100846) 2.0.50727.4927
        100% (65/65) vs.   0% (299/100846) 4.0.31106.0
          0% (0/65) vs.   0% (262/100846) 4.0.40305.0
    100% (65/65) vs.   1% (603/100846) security.dll
          0% (0/65) vs.   0% (2/100846) 5.1.2600.0
          0% (0/65) vs.   0% (28/100846) 5.1.2600.2180
          0% (0/65) vs.   0% (2/100846) 5.1.2600.3311
          0% (0/65) vs.   0% (163/100846) 5.1.2600.5512
          0% (0/65) vs.   0% (1/100846) 5.2.3790.0
        100% (65/65) vs.   0% (123/100846) 6.0.6000.16386
          0% (0/65) vs.   0% (284/100846) 6.1.7600.16385

(For White Sky devs: Correlations mean that x% of the crashes with this signature have that (version of the) DLL loaded, vs. y% of all crashes with that version of Firefox - i.e. in this case, it shows that 100% of those crashes are with IdVault.XPCOM7.dll 5.7.512.0, but both of the signatures are with different versions of mscorwks.dll).


The crash started at 2011-10-13 and yesterday had 214 processed (~2000 total) crashes in Firefox 7 for both signatures combined.
2697 crashes in the last week across all versions. This crash is affecting 7.0.1 users and Firefox 8 is not far on the horizon.

How is this crash different than the previous one in Bug 684748 and what can be done to mitigate crashes in future versions?
Adding a new signature to the bug that showed up in https://crash-analysis.mozilla.com/rkaiser/2011-10-30/2011-10-30.firefox.7.explosiveness.html.
Crash Signature: [@ mscorwks.dll@0xbf7eb] [@ mscorwks.dll@0x95873] → [@ mscorwks.dll@0xbf7eb] [@ mscorwks.dll@0x95873] [@ mscorwks.dll@0x104393 ]
Crash Signature: [@ mscorwks.dll@0xbf7eb] [@ mscorwks.dll@0x95873] [@ mscorwks.dll@0x104393 ] → [@ mscorwks.dll@0xbf7eb] [@ mscorwks.dll@0x95873] [@ mscorwks.dll@0x104393 ] [@ mscorwks.dll@0x95ca3 ] [@ mscorwks.dll@0x1d8a ]
2700 crashes in this signature across all version up to Firefox 9.
This is showing up again in the Firefox 8 explosive report: https://crash-stats.mozilla.com/report/list?signature=mscorwks.dll%400xbf7eb.

I will contact the developers and let them know that the issue is still occuring in Firefox 8 with idvaultaddin@whitesky version 1.0.
We should be considering blocklisting here.
jst and I have been working with the dev team there - I sent mail to them today. Will update the bug when I know more.
Adding jst to the bug. These are the signatures that we need dumps for.
Closing because no crash reported since 12 weeks.
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → WONTFIX
Closing because no crash reported since 12 weeks.
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