698575 - Update Messaging on 3.6 What's New Pages

Status: RESOLVED FIXED

(www.mozilla.org :: General, defect, P1)

Description

[Laura Mesa [:lmesa] [:lvmesa]]

Please update all 3.6 WN pages from http://www.mozilla.org/en-US/firefox/3.6.X/whatsnew/ to this: http://www.mozilla.org/en-US/firefox/4.0/whatsnew/ with a link to Firefox 8.  

The pages should be live for November 17th. 

This should be implemented across all locales.

Comment 1

[Laura Forrest]

Hi Anthony - Can you tackle this once you're back this week? This is a high priority bug as you can see. Since we already have the content in place, this should be a pretty straight-forward redirect. Thanks!

Comment 2

[Anthony Ricaud (:rik)]

I think we already talked about that in another bug. I can't find the bug where we discussed it but IIRC, the conclusion was that Firefox 3.6 is still supported and we shouldn't present those kind of warning to users on a supported version.

Is there any fact I'm missing that means we can proceed with this bug?

Comment 3

[Laura Mesa [:lmesa] [:lvmesa]]

Steering Committee and Beard have asked us to move ahead with more aggressive messaging to move our users off of 3.6 in time with MU planned for Nov 17. This is a recent decision (this past week) but we need to move forward.

Comment 4

[John Slater]

Yeah, this is important. We need to get it done soon.

Thanks!

Comment 5

[Laura Forrest]

Anthony - Can you push live within the next two days? Let us know asap.

Comment 6

[Anthony Ricaud (:rik)]

It's not a problem for en-US, the message seems ok. But for other locales, Pascal and I took a look and it has a strong emphasis on vulnerabilities. It seems way to aggressive. Pascal is looking for an already translated message that is less aggressive.

So I'm not sure it can be done by tomorrow but we'll keep you posted.

Comment 7

[Anthony Ricaud (:rik)]

Also, with my Mozilla employee hat off.

I hope you do realize that next week the 3.6 users will be upgrading once (to 3.6.24). Then see this message, maybe get angry "I just did the update", maybe choose to upgrade. And we're asking them to upgrade to a browser that doesn't have silent updates and that has less addons than the one they use.

I think that's a perfect example of what we call update rage.

Comment 8

[Pascal Chevrel:pascalc]

Implemented for locales with a similar messaging as en-US without any mention of security in the wording:
http://www-dev.allizom.org/fr/firefox/3.6.24/whatsnew

I agree with Anthony that this kind of more agressive messaging to our user base would be better once we have officially ended support for 3.6 and also after proposing the Major Update billboard to them.

Comment 9

[Laura Mesa [:lmesa] [:lvmesa]]

After talking with Beard, we'd like to wait to implement this until November 8th to limit the number of upgrade messages.  Thanks.

Comment 10

[Anthony Ricaud (:rik)]

Thanks a lot for reconsidering.

I'm not available today (I'm at a conference). I can take a look at this on Thursday but I think we should wait next week to launch, when most of the 3.6 users have already upgraded.

Is this ok for you?

Comment 11

[Laura Mesa [:lmesa] [:lvmesa]]

I would normally be ok with this, but Beard is expecting something live today. John, what do you think?

Comment 12

[Pascal Chevrel:pascalc]

This is on stage for locales. Do you need help with en-US and pushing that to production ?

Comment 13

[Anthony Ricaud (:rik)]

I don't understand the reasoning then. You say that you want to postpone to avoid the number of upgrade messages. But by releasing something today, we're not reducing this number of upgrade messages. All 3.6 users will see it.

Thanks Pascal for the help if this has to go out today.

Comment 14

[Laura Mesa [:lmesa] [:lvmesa]]

Going before Nov 8th could mean people have to update up to 4 times.  Going after Nov 8th drops that down to 2 potential updates (not ideal, but better).  Going after Nov 17th goes down to 1.  Beard wants this live ASAP, so Pascal, your help here would be great.

Comment 15

[Pascal Chevrel:pascalc]

redirect on trunk in r97482, I am going to merge with the work for locales on stage.

Comment 16

[Pascal Chevrel:pascalc]

on production in r97488 and r97490, waiting for the server to update
http://www.mozilla.org/en-US/firefox/3.6.24/whatsnew
http://www.mozilla.org/fr/firefox/3.6.24/whatsnew

it will be visible for en-US once the redirect we have for 3.6.24rc is removed