Closed Bug 702910 Opened 8 years ago Closed 8 years ago
Firefox 9b1 crashes at startup
After upgrade to Fx9b1 firefox won't start anymore. Tried to run just the profile manager (-p) but doesn't work as well. Downloaded full installation package (previous attempt was with AutoUpdated one) and installed again. No change in behaviour. Captured a dump. STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_STACK_INDEX: d SYMBOL_NAME: msvcr80!_decode_pointer+3f FOLLOWUP_NAME: MachineOwner MODULE_NAME: msvcr80 IMAGE_NAME: msvcr80.dll DEBUG_FLR_IMAGE_TIMESTAMP: 4dcddbf3 FAILURE_BUCKET_ID: INVALID_STACK_ACCESS_c0000005_msvcr80.dll!_decode_pointer BUCKET_ID: APPLICATION_FAULT_INVALID_STACK_ACCESS_INVALID_POINTER_WRITE_msvcr80!_decode_pointer+3f WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/firefox_exe/9_0_0_4330/4ebafea6/ntdll_dll/6_1_7601_17514/4ce7b96e/c0000005/0005d07e.htm?Retriage=1
Unable to add dump as an attachment (maybe too big). Available for download: http://db.tt/5fv4d5Cz
Reporter: Does the Mozilla Crash Reporter fire and do you have any crashes listed in about:crashes?
Crash Reported doesn't show up, main window doesn't show up so can't do about:crash. The crash occurs pretty much straight away before anything shows on the screen with a Windows pop-up "Firefox has stopped working" and option to close the program only.
Pawel: Are you able to start in Safe Mode? http://support.mozilla.com/en-US/kb/Safe%20Mode
if you no longer see the crash you might close it WORKSFORME. incomplete without more information
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
The crash was occuring in Citrix VDA. Confirmed and fixed by Citrix (bug #LA1236).
WFM per comment 6
Resolution: INCOMPLETE → WORKSFORME
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