702910 - Firefox 9b1 crashes at startup

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Pawel Bogucki]

After upgrade to Fx9b1 firefox won't start anymore.
Tried to run just the profile manager (-p) but doesn't work as well.
Downloaded full installation package (previous attempt was with AutoUpdated one) and installed again. No change in behaviour.
Captured a dump.


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX:  d

SYMBOL_NAME:  msvcr80!_decode_pointer+3f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: msvcr80

IMAGE_NAME:  msvcr80.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4dcddbf3

FAILURE_BUCKET_ID:  INVALID_STACK_ACCESS_c0000005_msvcr80.dll!_decode_pointer

BUCKET_ID:  APPLICATION_FAULT_INVALID_STACK_ACCESS_INVALID_POINTER_WRITE_msvcr80!_decode_pointer+3f

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/firefox_exe/9_0_0_4330/4ebafea6/ntdll_dll/6_1_7601_17514/4ce7b96e/c0000005/0005d07e.htm?Retriage=1

Comment 1

[Pawel Bogucki]

Unable to add dump as an attachment (maybe too big).
Available for download: http://db.tt/5fv4d5Cz

Comment 2

[Marcia Knous [:marcia]]

Reporter: Does the Mozilla Crash Reporter fire and do you have any crashes listed in about:crashes?

Comment 3

[Pawel Bogucki]

Crash Reported doesn't show up, main window doesn't show up so can't do about:crash.
The crash occurs pretty much straight away before anything shows on the screen with a Windows pop-up "Firefox has stopped working" and option to close the program only.

Comment 4

[Marcia Knous [:marcia]]

Pawel: Are you able to start in Safe Mode? http://support.mozilla.com/en-US/kb/Safe%20Mode

Comment 5

[Wayne Mery (:wsmwk)]

if  you no longer see the crash you  might close it WORKSFORME.
incomplete without more information

Comment 6

[Pawel Bogucki]

The crash was occuring in Citrix VDA.
Confirmed and fixed by Citrix (bug #LA1236).

Comment 7

[Wayne Mery (:wsmwk)]

WFM per comment 6