Closed Bug 702910 Opened 8 years ago Closed 8 years ago

Firefox 9b1 crashes at startup

Categories

(Firefox :: General, defect, major)

Product:
Firefox
Component:
General
Version:
9 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: pawel.bogucki, Unassigned)

Details

(Keywords: crash) 

After upgrade to Fx9b1 firefox won't start anymore.
Tried to run just the profile manager (-p) but doesn't work as well.
Downloaded full installation package (previous attempt was with AutoUpdated one) and installed again. No change in behaviour.
Captured a dump.


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX:  d

SYMBOL_NAME:  msvcr80!_decode_pointer+3f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: msvcr80

IMAGE_NAME:  msvcr80.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4dcddbf3

FAILURE_BUCKET_ID:  INVALID_STACK_ACCESS_c0000005_msvcr80.dll!_decode_pointer

BUCKET_ID:  APPLICATION_FAULT_INVALID_STACK_ACCESS_INVALID_POINTER_WRITE_msvcr80!_decode_pointer+3f

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/firefox_exe/9_0_0_4330/4ebafea6/ntdll_dll/6_1_7601_17514/4ce7b96e/c0000005/0005d07e.htm?Retriage=1
Unable to add dump as an attachment (maybe too big).
Available for download: http://db.tt/5fv4d5Cz
Keywords: crash
Reporter: Does the Mozilla Crash Reporter fire and do you have any crashes listed in about:crashes?
Crash Reported doesn't show up, main window doesn't show up so can't do about:crash.
The crash occurs pretty much straight away before anything shows on the screen with a Windows pop-up "Firefox has stopped working" and option to close the program only.
Pawel: Are you able to start in Safe Mode? http://support.mozilla.com/en-US/kb/Safe%20Mode
if  you no longer see the crash you  might close it WORKSFORME.
incomplete without more information
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
The crash was occuring in Citrix VDA.
Confirmed and fixed by Citrix (bug #LA1236).
WFM per comment 6
Resolution: INCOMPLETE → WORKSFORME
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