Closed Bug 708293 Opened 13 years ago Closed 5 years ago

crash @ RtlpLowFragHeapFree | RtlFreeHeap | operator delete

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows NT
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: marcia, Unassigned)

References

Details

(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is report bp-474e36b4-1c99-4cc0-bd69-c4c852111207 . ============================================================= Seen while looking at crash stats data. https://crash-stats.mozilla.com/report/list?signature=RtlpLowFragHeapFree links to the reports. Happens on just about all versions up to trunk including beta. Some comments mention they are closing the app when this crash occurs. https://crash-stats.mozilla.com/report/index/474e36b4-1c99-4cc0-bd69-c4c852111207 Frame Module Signature [Expand] Source 0 ntdll.dll RtlpLowFragHeapFree 1 ntdll.dll RtlFreeHeap 2 ws2_32.dll operator delete 3 ws2_32.dll DSOCKET::`scalar deleting destructor' 4 ws2_32.dll DSOCKET::DestroyDSocket 5 ws2_32.dll closesocket 6 ws2_32.dll GetProtocolStateForFamily 7 ws2_32.dll LookupAddressForName 8 ws2_32.dll GetAddrInfoW 9 Accelerator.dll Accelerator.dll@0x84b52 10 ntdll.dll LdrGetProcedureAddressEx 11 ntdll.dll _SEH_epilog4_GS 12 ntdll.dll LdrGetProcedureAddressEx 13 igd10umd32.dll igd10umd32.dll@0x519107 14 ntdll.dll _SEH_epilog4_GS 15 Accelerator.dll Accelerator.dll@0x14a027
The Accelerator.dll is from http://www.speedbit.com/ (Download Accelerator Plus ) We should contact them...
The correlations do not show that extension as being problematic. More likely after a Google search that is it malware: http://www.avira.com/en/support-threats-description/java_remote_c.html//tid/6669/tlang/zh-cn
I have to correct myself: It's their video Accelerator that seems to come as LSP and not as addon Look at the Winsock LSP section of this report: bp-72415257-a371-4ff8-89b0-014512111207 "C:\Program Files\SpeedBit Video Accelerator\SBLSP.dll " The Accelerator.dll is Version 3.2.3.5 (under Modules) and that seems to match the Version Number of the current Video Accelerator Version Software. Additional note: There are different crashes under this signature. This crash here is for example a different crash with the same signature: bp-789502b3-4d6b-402f-8b68-98d0b2111207
Depends on: 720655
Crash Signature: [@ RtlpLowFragHeapFree] → [@ RtlpLowFragHeapFree] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete(void*)]
Summary: crash RtlpLowFragHeapFree → crash @ RtlpLowFragHeapFree | RtlFreeHeap | operator delete
Crash Signature: [@ RtlpLowFragHeapFree] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete(void*)] → [@ RtlpLowFragHeapFree] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete(void*)] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete]
Crash Signature: [@ RtlpLowFragHeapFree] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete(void*)] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete] → [@ RtlpLowFragHeapFree] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete(void*)] [@ RtlpLowFragHeapFree | RtlFreeHeap | operator delete] [@ RtlpLowFragHeapFree | RtlFreeHeap | HeapFree | operator delete ]
Some interesting observations: (93.82% in signature vs 41.23% overall) platform_version = 6.1.7601 Service Pack 1 (99.74% in signature vs 47.57% overall) platform_pretty_version = Windows 7 (54.57% in signature vs 08.33% overall) reason = EXCEPTION_ACCESS_VIOLATION_WRITE (53.67% in signature vs 11.63% overall) accessibility = Active

Nonexistent after version 60 https://crash-stats.mozilla.org/signature/?signature=RtlpLowFragHeapFree&date=%3E%3D2019-07-06T01%3A29%3A00.000Z&date=%3C2019-10-06T01%3A29%3A00.000Z

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → WORKSFORME
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